Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bianchi Honda - Service Center

Erie, PA

4.8
326 Reviews
Call Service Center (800) 541-4571

326 Reviews of Bianchi Honda - Service Center

Sort by
December 29, 2023

Great service and customer service. Unfortunately for the Honda product itself is grade A garbage. I bought a Honda accord brand new off the lot in 2018. 5.5 years later after my powert More

by Mtome2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Reash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Donor
Report | Print
Jan 03, 2024 -

Bianchi Honda responded

Hi Marcia, we appreciate the feedback and are glad to hear we provided a pleasant experience for you. We understand your frustrations, however, and would like to address your concerns. Your vehicle's head gasket failed and was out of warranty by 19,000 miles. Although an extended warranty could have covered the service, we feel that Honda would have offered assistance if they were contacted prior to the purchase of your new vehicles. We were not aware of any potential manufacturer errors at the time of sale or during any service visits. This is a rare occurrence for the Honda brand and we sympathize with the inconveniences you had to endure as a result. If you have any questions, we welcome you to contact our management team for further assistance. Thank you.

December 27, 2023

Service was excellent. They were able to accommodate me as an emergency even though they were fully booked. More

by daveengelhardt4@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
Report | Print
Dec 27, 2023 -

Bianchi Honda responded

Thank you for the 5 star review!! If there is anything else we can assist you with, please let us know.

December 16, 2023

The Guys were Excellent! They took their time explaining things out. The New truck is Fantastic!! More

by bonnijord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lennon Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Bianchi Honda responded

We appreciate the kind review, Bonnie! The team will be glad to hear you enjoyed your recent service experience and are happy with your new Honda. If there's anything else we can help you with, please don't hesitate to ask. Thank you for being part of the Bianchi Honda family!

December 16, 2023

They didn’t fix anything three separate times and charged me for it and the they told me my window goes up and down so it’s alright even though the manual control does not work.They sent my car to a Chrysler More

by christian.oren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nadia Kovalchuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Bianchi Honda responded

Hi Christian, we understand your frustrations and would like to address your concerns. According to our records, you were only ever charged for the deductible you had to pay on your last visit per the terms of your extended warranty. As a Honda dealer, we do not have the proper diagnostic equipment or schematics to accurately diagnose and repair the electrical issues of your Chrysler vehicle, which is why it was sublet to a local Chrysler dealer for service. The Chrysler dealer was responsible for diagnosing the hood latch as faulty. Aside from this recent visit, all other service costs for your vehicle have been covered. If you have any questions or concerns, we invite you to speak with our Service Manager, Phil Pinzok, for further assistance. Thank you!

December 09, 2023

Logan Sauer - best service technician - always takes care of me and my HRV! Service was quick! More

by nlb1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Sauer
Report | Print
Dec 11, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! Logan will be glad to hear you enjoyed a top-notch experience with us. Thank you for choosing Bianchi Honda!

November 21, 2023

Great customer service as usual, they completed the service on time and accurately. Love the text updates as well as option to pay invoice online. More

by sjp517
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Etymon
Report | Print
Nov 22, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! We're glad to hear you were well taken care of and are happy with our work. If you need help with anything else, please let us know. Thank you for choosing Bianchi Honda!

November 18, 2023

They did a great job The things to be repaired was explain clearly, everyone was friendly and the feedback was positive More

by bmcwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul - five stars
Report | Print
Nov 20, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! It's fantastic to hear you were fully accommodated and are happy with our work. Please let us know if you need assistance with anything else. Thank you for choosing Bianchi Honda!

November 17, 2023

Zack always takes great care of me when I bring my car in for service at Bianchi More

by hixteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nick
Report | Print
Nov 20, 2023 -

Bianchi Honda responded

We appreciate the kind review and are glad to hear you enjoyed another top-notch experience with us! We'll make sure to let Zach know what a great job he did. Thank you for choosing Bianchi Honda!

November 15, 2023

Pleased with the service and the staff. They treat you like you are the most important customer More

by Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Bianchi Honda responded

Hi Blair, we appreciate the kind review of your recent service visit! The satisfaction of our customers is definitely our top priority, so it's wonderful to hear you enjoyed a top-notch experience with us. Thank you for choosing Bianchi Honda!

November 14, 2023

I never have any problem when I take my car there. They gave me a free multi point and said it was all ready for winter. They seem to want to make sure you go out happy More

by Tgal525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! Your assessment is spot on; our top priority is our customers' satisfaction. That being said, it's fantastic to hear you enjoyed another pleasant experience with us. Please let us know if we can help you with anything else. Thank you for being part of the Bianchi Honda family!

1
...
6
7
8
...
33