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Bianchi Honda - Service Center

Erie, PA

4.8
323 Reviews

323 Reviews of Bianchi Honda - Service Center

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September 19, 2017

Lennon Askew very helpful in refreshing SiriusXM Due to SiriusXM changing ID number on our car, it no longer received the signal. After several calls to Sirius, including calling their IT department, More

by Honda owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lennon Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Bianchi Honda responded

Thank you for taking the time to tell us about your experience here! We're so happy to hear the Lennon was able to help resolve the issues with SiriusXM.

August 29, 2017

We keep coming back!! With 5 new cars in 14 years, we do keep coming back because of Mike W. in Sales and Phil in the service department. Jason owns and runs the best Hond More

by Hansen C&K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Weese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil P./Service Manager, Steve Smith
Aug 30, 2017 -

Bianchi Honda responded

Congratulations on your new Honda! Thanks for all the kind words about your experience-we'll make sure to pass them along to everyone. Thank you for your continued business over the past 14 years and enjoy your new ride!

August 21, 2017

Exceeds expectations I wasn't expecting much when I went to get my oil changed since it's such a simple job. Bianchi Honda exceeded my expectations. Everyone I spoke with More

by Hondacivic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim hetrick
Aug 22, 2017 -

Bianchi Honda responded

Thank you for taking the time to tell us about your recent visit to our service department. We're so happy to hear that this experience exceeded your expectations. Thank you for your continued business! We're here if you need anything!

August 19, 2017

I had great help Ted Rau is the greats . This is I think my 4th Honda and the people their are great and are willing to help you the best they can. And as I said before Ted Rau I feel is a More

by bill2649
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Rau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted, Rau, is my man
Aug 21, 2017 -

Bianchi Honda responded

Bill, congratulations on your new Honda! We love hearing that you've always had a great experience here with Ted. Thank you for your continued business! We're here if you need anything.

August 17, 2017

Perfect Everytine I went in to Bianchi Honda for an Autobutler and oil change appointment. The vehicle was brilliantly cleaned and looked like showroom condition when i More

by Kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Pinzok, Chris Leihman
Aug 17, 2017 -

Bianchi Honda responded

Kate, thank you for the great 5-star review! Thank you for taking the time to tell us about your recent visit to our service center, and thank you for your continued business!

August 16, 2017

I love my honda I was having some trouble with the touch screen in my new Civic. I was in the area so I stopped in without an appointment. They were able to take my c More

by Qwerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabowski
Aug 17, 2017 -

Bianchi Honda responded

Thank you for taking the time to tell us about your recent visit! We're so happy to hear that Matt and everyone else in the service department were able to quickly and efficiently assist you. Thank you for your continued business!

June 28, 2017

came in for inspection and left with a new car My 2015 needed inspection...needed a few repairs so they renewed my new lease and i drove out in my beautiful new Honda Accord...my family and I have More

by Janet Grieshaber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2017 -

Bianchi Honda responded

Janet, congratulations on your new Accord! Thanks for taking the time to leave the great 5-star review and thank you for your continued business!

April 19, 2017

Great service but the TV in the waiting rooms are too loud!! I could not find a quiet place to wait while my car was serviced. The TVS were blasting so much that you could not read or think. More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service employees
Apr 20, 2017 -

Bianchi Honda responded

We are sorry that your last visit was not satisfactory due to the volume level of the tvs. Next time that you are in please reach out to an associate and we can direct you to an area that may be more suitable. We have several waiting areas for customers throughout the dealership that may meet your needs more closely. Thank you again for bringing this to our attention.

May 04, 2016

poor service Poor customer service. Assistant service manager did not introduce himself to me after the service technician brought him over to evaluate my concern. More

by Marknick1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager (assistant)
August 12, 2015

A very frustrating experience! I waited 10 days for my air conditioner to be repaired. Did not have parts to repair it; had to reschedule. Drove 1 hour each way!! More

by Mary Gier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Pinzok
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