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Bianchi Honda - Service Center

Erie, PA

4.8
325 Reviews

325 Reviews of Bianchi Honda - Service Center

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February 17, 2022

They won't give you a loaner for a recall. The service writer making the appointment was rude. Dropping off, the service writer inside wouldn't open the door to take my vehicle in altho they w More

by Pilotowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who the girl was
Feb 17, 2022 -

Bianchi Honda responded

Thank you for the feedback in regards to your recent service visit. When arriving for your visit, the doors are set to automatically open by pulling up to the door to trigger the sensor that opens the door. Please understand that there are many things going on behind the scenes when you arrive to the dealership, however we do our best to ensure each customer has the individual attention they need to get their vehicle checked in. To be offered a service loaner vehicle, the appointment must meet certain criteria, including having an appointment that lasts more than 4 hours, and having reservation made for a loaner when you made your service appointment. Your appointment was an estimated 45 minute appointment, therefore did not qualify for a service loaner to be offered to you. In our dealership, it is not our position to pressure you into purchasing a new vehicle or maintenance work that is not necessary for your vehicle. In the case of your appointment, it was here for a recall and you did not incur a charge for your visit. If you are interested in additional services or products, you're more than welcome to approach anyone on our team for more information. If there is anything else we can assist you with, please let us know.

February 17, 2022

Service was quick and easy to pull in the service doors! The service advisors that helped me were so kind and knowledgeable. My service was quick, but they still offered me a loaner! More

by aorzechowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Weese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Bianchi Honda responded

We appreciate the kind words about your recent service visit. Thank you for stopping in!

February 16, 2022

Had oil changed in my Honda Accord. Was told it would be 45 minutes and that is exactly how long I waited. Caleb was the service technician and he was VERY professional. I especially More

by Retired and loving it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb
Feb 16, 2022 -

Bianchi Honda responded

Thank you for the kind review of your recent service visit!!

February 16, 2022

Quick, efficient service. Reasonably priced. Dealership and waiting area are clean and inviting, making the wait painless. More

by Agarmone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb - Service
Feb 17, 2022 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit. Thank you for stopping in!

February 15, 2022

They never called me to let me know my car was ready for pick up. I had to call them an hour before they closed to find out I could get my car, so I’m assuming they just never would have called that day at More

by astolarski10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employee
Feb 16, 2022 -

Bianchi Honda responded

Hi Adam, it is noted that your service advisor did attempt to call you upon completion of your vehicle. In the future, do not hesitate to call for an update on your vehicle if you're running on a tight schedule. We are happy to inform you of your vehicle's progress. Thank you for choosing Bianchi Honda!

February 14, 2022

Once again Biancis got us fixed up. We just did an oil change but they did a few extras like check fluids and sensors in tires. Great job!! More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lennon Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mobilia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamar Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Kemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Northrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bianchi Honda responded

Thank you for the kind review of your recent service visit!

February 12, 2022

The scheduling tech was an incredible “people person”. The service was fast and waiting room comfortable. More

by Orchard
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maintenance
Feb 15, 2022 -

Bianchi Honda responded

Thank you for the kind review of your recent service visit!

February 09, 2022

The service department is so efficient, workers are pleasant and accommodating. I appreciate their professionalism. More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lehman
Feb 10, 2022 -

Bianchi Honda responded

We are so happy to hear that you enjoyed your recent service visit. Thank you for stopping in!

February 09, 2022

We have purchased vehicles from this dealer for decades. A fully efficient business with fair and completely competitive service awaits on each visit. TODAY was no exception. Thank You More

by klcasnow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor, ERYNN G MCCHESNEY
Feb 10, 2022 -

Bianchi Honda responded

We are happy to hear that you're satisfied with your recent service visit. We truly appreciate your patronage over the years. Thank you for being a part of the Bianchi Honda family!!

February 08, 2022

Price, Service and Value all in one dealership. You can't beat that anywhere in Erie. Bianchi Honda does it all and DELIVERS! More

by dstefnoski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lehman, Ken Hammer
Feb 08, 2022 -

dstefnoski responded

Thanks for being so darn GOOD!

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