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Bianchi Honda - Service Center

Erie, PA

4.8
318 Reviews

318 Reviews of Bianchi Honda - Service Center

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January 18, 2023

Everyone at Bianchi Honda is always so friendly and professional! I have been coming here for over 20 years, and I have no reason to ever go anywhere else! Keep up the great work!! More

by barbieb280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Aldrete Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Lehman
Jan 19, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! It's amazing to hear how we've maintained our high standard of customer satisfaction and worked hard to provide a remarkable experience for you all this time. Awesome customers like you, however, make the job that much easier! 😁 We look forward to many more years with you, and please reach out to us if there's anything else we can assist you with. Thank you for being a long-lasting part of the Bianchi Honda family! 💙

January 13, 2023

this dealorship is the best. Honest, professional, courteous, and people oriented, From owner jason pareco, service mgrs and department, they are always ready to assist. More

by arthur freitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service , scott, phil, Bill Donor
Jan 13, 2023 -

Bianchi Honda responded

We appreciate the stellar review of your recent service visit, Arthur! Customer experience and satisfaction is our top priority, so we do our best to make sure you are fully accommodated and happy with our work. Awesome customers like you, of course, make the job that much easier. 😁 We look forward to seeing you again, and please let us know if there's anything else we can help you with. Thank you for being a part of the Bianchi Honda family!

January 06, 2023

Friendly, informative, fast service , answers all questions, clean car. Told price owed prior to services More

by Anya3200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
Jan 10, 2023 -

Bianchi Honda responded

Hi Anya, we appreciate the kind review of your recent service visit! It's fantastic to hear you had a pleasant and efficient experience with us. Please reach out to us if there's anything else we can help you with. Thank you for choosing Bianchi Honda!

January 05, 2023

They always do a thorough job and are both patient and kind about listening to my concers. More

by A Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Vale
Jan 06, 2023 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! We're glad you were fully accommodated and are happy with our work. Please let us know if we can assist you with anything else. Thank you for choosing Bianchi Honda!

January 05, 2023

Josh Elliott's answer to my email inquiry was prompt, polite and complete. He saved me from having to make a trip across town. More

by ellierch
Recommend Dealer
Yes
Employees Worked With
Josh Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Bianchi Honda responded

We appreciate the kind review, Ellie! It's great to hear you received a quick and helpful response. We will share your feedback with Josh. If there is anything else we can assist you with, please let us know. Thank you for being a part of the Bianchi Honda family!

December 29, 2022

The service was quick and courteous. It is due to this that I will continue to bring my vehicles the Bianchi Honda More

by crchris754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lehman
Dec 30, 2022 -

Bianchi Honda responded

Thank you for the kind service review!

Dec 30, 2022 -

crchris754 responded

U are more than welcome

December 19, 2022

The service was excellent and the attendant was very accommodating! Definitely would recommend this dealership to my friends. More

by DStosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Etymon McChesney
Dec 20, 2022 -

Bianchi Honda responded

We appreciate the kind review of your recent service visit! We'll be sure to share your praises with the team, and we look forward to seeing you again. If you need assistance with anything else, please let us know. Thank you for choosing Bianchi Honda!

December 12, 2022

Great service! The service personnel are very helpful, friendly, and knowledgeable! The work on my pilot was completed promptly! More

by Susam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: several employees
Dec 13, 2022 -

Bianchi Honda responded

Thanks for the kind review of your recent service visit! We're glad to hear you were fully accommodated and are happy with our work. Please let us know if you need assistance with anything else. Thank you for choosing Bianchi Honda!

December 12, 2022

I had my car in for an inspection. It was very easy to make an appointment. Once I arrived, Zach took my information and I left. Inspection was completed in 2 hours. Everyone is ve More

by Seakissus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Dec 13, 2022 -

Bianchi Honda responded

We appreciate the 5-star review of your recent service visit! It's delightful to hear you had a pleasant and efficient experience with us. If we can assist you with anything else, please let us know. Thank you for choosing Bianchi Honda!

November 26, 2022

I purchased a 2022 Honda Pilot in August 2022. The purchase itself was quite an adventure and has been previously reviewed. During the closing process, we were given the opportunity to purchase a More

by suec
Recommend Dealer
No
Employees Worked With
Service department
Nov 28, 2022 -

Bianchi Honda responded

Hi Sue, we have forwarded your feedback to our sales and service managers for further review. We aim to provide the best experience possible for all our customers, so we sincerely apologize for any inconvenience this has caused you. Our team will be in contact with you soon to address your concerns and reach a suitable resolution. Thank you!

Dec 11, 2022 -

suec responded

Because the protection policy purchased with the new car would not cover the chip/crack/windshield replacement, we filled a claim with our car insurance policy. There was no issue in doing so, so we booked an appointment with Safelite, the company recommended by our insurance. The Dealerrater review went live on Monday, Nov 28th at 9:00. At 10:00 I received a call from Lennon from Bianchi Honda saying they were distressed from hearing I had a bad Service Dept experience. Please know that I did not have a bad experience with the Service Dept, just the protection policy! I informed Lennon that I had a windshield replacement appointment schedule for that Wednesday, Nov 30 through my car insurance. Because of the size of the ever growing crack, I did not have time to wait to negotiate with Bianchi over responsibility. Lennon said that Jason Porreco was willing to pay towards the deductible on my car insurance. Our deductible is $0 on windshield replacement due to crack/chips. I was then offered $200 towards the recalibration of the radar on the windshield and a loaner car for the period of repair. My windshield was replaced on Nov 30th and the radar recalibrated on Dec 7th. The only cost to me was the replacement of the inspection sticker, which is totally acceptable since that is the procedure if I had only used my car insurance without Biacnchi involved at all. I am satisfied with the resolution of the situation.

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