Bianchi Honda - Service Center

I leased my 2022 Honda Civic from Bianchi Honda and since moving an hour and 20 min from this area I still find myself traveling, yes an hour and 20min! to come back to this dealership specifically, for any moving an hour and 20 min from this area I still find myself traveling, yes an hour and 20min! to come back to this dealership specifically, for any Maintanence I’ve needed. The main reason for that is their amazing customer service! I tried going to other Honda dealerships that were closer to me but I was met with terrible Customer service. And I’m the type of person that will choose not to bring my business there again and travel further to get that good customer service because it matters how your greeted, and treated throughout your experience there! And today was another confirmation why it’s worth coming all this way! I came in for an inspection and oil change originally, then became aware of a safety recall that was needed to be addressed. When I pulled into the garage I was met by Henry Sullivan with a warm smile and kind demeanor, which made me feel really comfortable from the beginning. He was so patient with me, making sure everything was accounted for and explained the safety recall issues that would be looked at while it was there as well. I had a few Honda coupons emailed to me recently and he helped advise me which would be most beneficial for today’s visit because I could only use one, which again, was great customer service! While I was waiting, he made sure to check on me periodically and update me on the progress of the work being done which I greatly appreciated, and is just good customer service! Once everything was completed, he sat next to me and explained everything that was done that I came in for, as well as my overall “health” let’s say of my car with the details of battery performance which is particularly important going into winter, tire depth and breaks ( which was good to know as well because he explained why I didn’t need a tire rotation at the time, which hello, anyone likes to hear they don’t need an extra expense thing done on their vehicle!) After explaining everything, he walked me to the checkout counter. Where again I was met by another person with a warm smile and kindness! I unfortunately didn’t get her name, which I regret not being able to put in here! but she has beautiful long light blond curly hair which was in a ponytail today, and maybe in her 20’s I want to say…. She was so sweet and kind, again great customer service even in a place that you are only there for a few minutes paying is important! Once I was done there, I walked back out to the garage area to find my car, which was on the far end. Henry then walked me over to my car and handed me the keys, as apposed to just handing them to me at checkout to just have me spot it out and find on my own when I got out there which again was a massive high end customer service quality which just completed the whole appointment with a fantastic overall experience! More

Excellent service every time. My service specialist, Henry, was extremely knowledgeable and helpful. I am appreciative! My service specialist, Henry, was extremely knowledgeable and helpful. I am appreciative! More

Great service, location, friendliness. Overall very satisfied with the whole experience from purchasing to my first oild change and service! Overall very satisfied with the whole experience from purchasing to my first oild change and service! More

Excellent, friendly service and Hondas have state of the art technology as well highly rated safety. Comfort and reliability are very good as well. art technology as well highly rated safety. Comfort and reliability are very good as well. More

They confirmed my service appointment ahead of time and were on time when I arrived. They communicated what would happen next and followed through. were on time when I arrived. They communicated what would happen next and followed through. More

Customer of Bianchi Honda for an estimated 15-18 years and always excellent customer service, fair prices and maintenance. and always excellent customer service, fair prices and maintenance. More

Had an appointment for a state inspection and oil filter change. I had forgotten my registration card. The service advisor, help me renew my registration, because it had expired. He assisted me right at the change. I had forgotten my registration card. The service advisor, help me renew my registration, because it had expired. He assisted me right at the desk via his computer and we renewed my registration. Very gracious very thankful. For the help More

Great service from when I made a call concerning a suspected transmission issue to accommodating me with a loaner car and results of diagnostic tests to completion of repairs. suspected transmission issue to accommodating me with a loaner car and results of diagnostic tests to completion of repairs. More

Honda Pilot was in for routine maintenance (b12). Erynn our technician was pleasant, helpful, and knowledgeable about what we needed during the visit. Erynn our technician was pleasant, helpful, and knowledgeable about what we needed during the visit. More