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Beverly Hills BMW - Service Center

Beverly Hills, CA

4.2
41 Reviews

41 Reviews of Beverly Hills BMW - Service Center

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March 25, 2014

I went to BH BMW for years with two of our family cars...Our service agent was Dana Peters and our service was excellent. He left servicing, and I became the client of Brian Hough, also excellent. Bu More

by Magnolia09
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Brian Hough
Mar 27, 2014 -

Beverly Hills BMW responded

Thank you for taking the time to write a review about our experience with our dealership. It pleases us to hear that you had consistent positive experiences with your service agents, however we apologize for any disrespectful or unfriendly customer service you experienced in your most recent visit. We appreciate our customer loyalty, and strive to maintain great relationships during every vehicle stage. We would like the opportunity to speak with you further regarding this matter directly. Please feel free to contact our General Manager Tasos Theodorou at 866-849-3816 or tasos.theodorou@bmwofbeverlyhills.com at your convenience. Thank you again for bringing this to our attention and we look forward to rectifying this situation.

September 02, 2012

They repaired the Recall on the BMW Battery cable (5 and 6 series 2004-10) and one week later the Battery Safety Terminal went bad (attached by a wire to the part they repaired). They wanted $870.00 to fix More

by drstevenstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Miller and Paul
December 08, 2011

Brought a 2-month old 328ci in for service because the car would not cool off. It took two visits to this dealer before their service experts discovered/admitted that the a/c was working at only 70% capac More

by wehodave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian, Laurie, others
August 06, 2011

Came in to get the missing bracket for license plate installed, because upon request via telephone, an employee promised it would be done quickly. First thing they do when we bring in the car to have t More

by karmashere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neda, Amir, Arash
April 28, 2011

Terrible service, and extremely rude service advisor. Never again. BTW, my original issue was never fixed. The service advisor(Donna) has no idea what she's talking about, she needs to really learn More

by mailharrye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna Jimeno
February 25, 2011

Terrible service. Extremely unprofessional. Don't answer the phone; don't return phone calls. Will charge whatever they want and will not give you your car back unless you pay. This is basically, i More

by mtav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna Jimeno, Andy Cicero
April 02, 2010

They have the worst customer service of any company I have ever dealt with in my entire adult life. It is horrifying...not only are they rude and dismissive - but they fail to deliver on any and all pro More

by The Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Clemens
July 22, 2009

They Fixed my car with warranty few days later the problem returned and Andy asked me to pay again for the same service, NICE SERVICE Andy Cicero. I have called and asked to talk to any manager abou More

by aa220aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Cicero
July 01, 2008

I didn't buy my 2004 325ci at Beverly Hills BMW but have taken it there for 2 years for maintenance and service, because it's close to my office. Every visit has been a positive experience. In particular, More

by herbie66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sanhaphakd
April 27, 2007

Just had the first service on my 2007 550i leased in April 2006 (via Neda - great sales experience by the way) I had some minor issues with the car in terms of transmission smoothness, etc. and everyth More

by DonT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerd, Noy, Sean, Neda (sales)
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