Beverly Hills BMW - Service Center

I am not one to ever write reviews, good or bad, but I have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were aware of the repeated poor service here. For reference, my entire family has been driving BMWs for decades, across various states and even in other countries, and the service has always been consistently exceptional. After living in various cities myself, I have had BMWs serviced in 4 different locations and have always had great experiences. When I moved to Beverly Hills, I expected the same level of service, if not better, because of the city’s namesake. I could write about numerous experiences here that have left me uncomfortable and insulted, but this post will focus on the most recent: Last week I brought my car in to be serviced after I noticed the orange engine light appear on my dashboard and reading that I was due for an oil change. After a few hours when the oil change and diagnostic were complete, I was notified to get my car. As soon as I drove out of the dealership, I noticed the orange light was still illuminated on my dash and unaddressed in my car report. I drove it right back in and notified my service advisor. She expressed frustration that the technicians should have caught this in their complete diagnostic and there must be a “new guy working.” (Love to hear that important engine issues are dismissed and overlooked by the people I come to that are supposed experts). She tightened my gas cap and claimed that the light could be on because it was loose. I immediately felt very uncomfortable because the dealership that I trust and pay to make sure my car is safe, sent me home in a car still displaying an engine issue and made no mention of it. Upon raising this concern, I was dismissed by my service advisor and told it should go away (weird claim that was incorrect). For the next two days I called and left voicemails for the manager with no responses. The following week I called the manager again and received no return phone calls. I had to then call the front desk and request they leave a physical note on the manager’s desk as I was concerned for the safety of my car and myself and the possible urgency. Thank god I asked that a note be left on the managers desk because it seems like he never returns call from customers. After insisting, turns out there in fact is an issue with my engine that is currently being fixed. It takes me thirty minutes to drive each way to get to the dealership. I now will need to make a sixth trip and take even more time off from work for something that could have been caught in the first initial visit if I was listened to. My time, safety, and inconvenience seems of little importance to the employees here. More

Beverly Hills BMW do not pay for the fake fees that they will try to slip in your finance, carfax paperwork. Google Beverly Hills Bmw Scams. will try to slip in your finance, carfax paperwork. Google Beverly Hills Bmw Scams. More

My experience with Service advisor Iqbal Gill was awesome. He was thorough, communicative, knowledgeable and professional. My experience with him to take care of issues with my car (such as oil lea awesome. He was thorough, communicative, knowledgeable and professional. My experience with him to take care of issues with my car (such as oil leak, air-conditioning) and also get my scheduled service was by far my best so far. More

This dealership refused to replace a part under warranty and instead wanted to charge me $2500 to fix something that should have been free. I had to report them. This dealer is the epitome of what people h and instead wanted to charge me $2500 to fix something that should have been free. I had to report them. This dealer is the epitome of what people hate about car dealers. Previously they messed up a simple oil change. Their customer service does not exist. They don’t care about their customers. More

Returned my vehicle with panels unsecured and unfastened after working on it. Second time this happens. Awful service department. My advisor, Ruby, was great. Issue is the technicians seem to be poorly tr after working on it. Second time this happens. Awful service department. My advisor, Ruby, was great. Issue is the technicians seem to be poorly trained and carelessly working on people’s cars. A safety concern to me. More

Awsome service and great Customer Service! There is a consistency with all the staff in the Service Department at Beverly Hills BMW. Especially With Dung Trinh, Laurie Down, Reza Khoshnoud, Eve There is a consistency with all the staff in the Service Department at Beverly Hills BMW. Especially With Dung Trinh, Laurie Down, Reza Khoshnoud, Evelyn Castro, Ziggy Castro, and Albin Torrez, the courtesy shuttle driver. What an incredible service experience I receive EVERY SINGLE TIME I have my vehicle serviced by this wonderful staff of service experts! They all set the BAR for EXCELLENCE in Custumer Service and they deserve recognition and congratulations for ALWAYS EXCEEDING BMW'S ALREADY HIGH CUSTOMER SERVICE STANDARDS! Please let the General Manager, Sean Remezani, know and have him personally let each and every person know what an outstanding job these employees are doing! They set the bar for excellence in customer service every single time!! Thank you for providing me with such great and consistant customer care!! Jim Mikkelsen More

Service department Great service, I received a text when my car was finished, washed and clean. It’s always a pleasure doing business here at this dealership. Great service, I received a text when my car was finished, washed and clean. It’s always a pleasure doing business here at this dealership. More