Beverly Hills BMW - Service Center

“BMW SERVICE DEPARTMENT” Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a breakdown in accountability and professionalism—one that should not go unchecked in a brand that prides itself on excellence. My recent experience with BMW was deeply disappointing, particularly in how Curtis, despite his leadership role, appeared to rely on Amanda’s input (Manager of Loaner Car) without verifying the full facts—before denying service. This decision, made without due diligence, created a sense of unfairness and imbalance, especially troubling given the implications for driver safety. It’s unfortunate when someone in a position of responsibility defers to Amanda without questioning or independently assessing the situation. BMW customers expect more—fairness, professionalism, and accountability. Experiences like this undermine the trust and high standards associated with a brand that claims to prioritize excellence in both product and service. More

Disappointed by Curtis’s Lack of Independent Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on A Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on Amanda’s direction—the loaner car manager—without verifying the facts or considering the broader context. It’s concerning when someone in a position of authority allows a subordinate to steer decisions that impact customer service, especially when safety was involved. This created an unfair dynamic and left me feeling dismissed without justification. BMW customers expect professionalism, fairness, and thoughtful leadership. Unfortunately, this experience fell short of those standards and reflects poorly on the brand’s promise of premium care. More

As usual Beverly Hills BMW continues to provide great service. I have had maintenance service performed on my car many times and have been satisfied overall. My service advisor is always professional an service. I have had maintenance service performed on my car many times and have been satisfied overall. My service advisor is always professional and super helpful! More

I have been a long-term lessee and/or owner of BMW's from this dealership for at least ten years always because of Neda in sales who provides an exemplary service. The service department however has been a d this dealership for at least ten years always because of Neda in sales who provides an exemplary service. The service department however has been a disappointment many times but none worse than today when i appeared for my 2nd recall within 4 months due to BMW brake deficiency. I was mistreated, insulted and generally berated by employees who were unable to return my vehicle to me after I was told first that the letter re recall was an error and no recall was necessary and then told it was necessary but no loaner person was available to provide me a car. I explained that a family emergency required my immediate departure and it took 20 minutes to return my car to me. Lastly, the female employee managing the loaner car arrangement was impudent, insulting and out of control. i don't need such treatment and will not return to that dealer. I would not suggest anyone else to enter that dealership as they appear to be short of staff and attract untrained employees. Sadly, I lose the one asset of Neda for my next car. More

Efficient and excellent service Special Mario and Kiki team. Always has wonderful experience with them team. Always has wonderful experience with them More

We have the best service advisor, he's the reason we drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional a drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional and yet funny. Alan works in his team, this young man is so polite,hard working, Thank you for all your help. Amanda gets me in loaner in no time, she's so lovely. Thank you to all of you, especially Gary which goes above and beyond. More

Purchased a low ow mileage vehicle (12,000 miles) that was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first call May 17th to inquire about the extended warranty options. Calls made May 18, 19, 20, and 21 I was dealt a variety of options from the automated phone service of Beverly Hills BMW. Eventually I was given two names and left messages to inquire about warranty. I was also texting with a representative and was ghosted after I sent the VIN number they asked for. Ten days later no one has called me back. I am trying to purchase BMW warranty from the dealer that sold and serviced the car exclusively and they have not given me any response. More

Friendly staff , you at home went you visit to purchase your car from this dealership your car from this dealership More