Beverly Hills BMW - Service Center

I have been a long-term lessee and/or owner of BMW's from this dealership for at least ten years always because of Neda in sales who provides an exemplary service. The service department however has been a d this dealership for at least ten years always because of Neda in sales who provides an exemplary service. The service department however has been a disappointment many times but none worse than today when i appeared for my 2nd recall within 4 months due to BMW brake deficiency. I was mistreated, insulted and generally berated by employees who were unable to return my vehicle to me after I was told first that the letter re recall was an error and no recall was necessary and then told it was necessary but no loaner person was available to provide me a car. I explained that a family emergency required my immediate departure and it took 20 minutes to return my car to me. Lastly, the female employee managing the loaner car arrangement was impudent, insulting and out of control. i don't need such treatment and will not return to that dealer. I would not suggest anyone else to enter that dealership as they appear to be short of staff and attract untrained employees. Sadly, I lose the one asset of Neda for my next car. More

Efficient and excellent service Special Mario and Kiki team. Always has wonderful experience with them team. Always has wonderful experience with them More

We have the best service advisor, he's the reason we drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional a drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional and yet funny. Alan works in his team, this young man is so polite,hard working, Thank you for all your help. Amanda gets me in loaner in no time, she's so lovely. Thank you to all of you, especially Gary which goes above and beyond. More

Purchased a low ow mileage vehicle (12,000 miles) that was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first call May 17th to inquire about the extended warranty options. Calls made May 18, 19, 20, and 21 I was dealt a variety of options from the automated phone service of Beverly Hills BMW. Eventually I was given two names and left messages to inquire about warranty. I was also texting with a representative and was ghosted after I sent the VIN number they asked for. Ten days later no one has called me back. I am trying to purchase BMW warranty from the dealer that sold and serviced the car exclusively and they have not given me any response. More

Friendly staff , you at home went you visit to purchase your car from this dealership your car from this dealership More

I’m so pleased and satisfied with my experience at the BMW service department. I’m working with Dung the manager for the past 15 years. He is so knowledgeable and nice. BMW service department. I’m working with Dung the manager for the past 15 years. He is so knowledgeable and nice. More

I usually go to Bob Smith Bmw due to the distance but i had a great experience at Beverly Hills BMW. Wael was the salesperson we dealt with and he was great. He made sure we got what we wanted and were had a great experience at Beverly Hills BMW. Wael was the salesperson we dealt with and he was great. He made sure we got what we wanted and were comfortable with all our choices and decisions. The process was quick and easy and that is how it should be. Thank you to Wael and Beverly Hills BMW we love our new car, More

I can honestly say I was let down by this repair shop. I'll tell you why. I have most of my work performed on my car over the years and particularly this time have I experienced the shock of the repai I'll tell you why. I have most of my work performed on my car over the years and particularly this time have I experienced the shock of the repair bill. I did ask for repairs to be completed on my car, but when I also asked them to give the car a look over to see what else it needs to be repaired. That was fine. When they sent me the text of what the extra repairs were and how much they cost. I approved most of them. The trouble came what I thought the estimated cost of repairs were the amount quoted in the text. The charges for what I already approved initially were not included in the estimate of work that I approved. So what I thought was $2612 turned out to be $3983. Nearly $1400 dollars over what I saw for the total estimated repairs. I would not have approved the several repairs to what I initially came into the shop for if I have the total cost of repairs not just the extra repair costs. More

I am not one to ever write reviews, good or bad, but I have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were aware of the repeated poor service here. For reference, my entire family has been driving BMWs for decades, across various states and even in other countries, and the service has always been consistently exceptional. After living in various cities myself, I have had BMWs serviced in 4 different locations and have always had great experiences. When I moved to Beverly Hills, I expected the same level of service, if not better, because of the city’s namesake. I could write about numerous experiences here that have left me uncomfortable and insulted, but this post will focus on the most recent: Last week I brought my car in to be serviced after I noticed the orange engine light appear on my dashboard and reading that I was due for an oil change. After a few hours when the oil change and diagnostic were complete, I was notified to get my car. As soon as I drove out of the dealership, I noticed the orange light was still illuminated on my dash and unaddressed in my car report. I drove it right back in and notified my service advisor. She expressed frustration that the technicians should have caught this in their complete diagnostic and there must be a “new guy working.” (Love to hear that important engine issues are dismissed and overlooked by the people I come to that are supposed experts). She tightened my gas cap and claimed that the light could be on because it was loose. I immediately felt very uncomfortable because the dealership that I trust and pay to make sure my car is safe, sent me home in a car still displaying an engine issue and made no mention of it. Upon raising this concern, I was dismissed by my service advisor and told it should go away (weird claim that was incorrect). For the next two days I called and left voicemails for the manager with no responses. The following week I called the manager again and received no return phone calls. I had to then call the front desk and request they leave a physical note on the manager’s desk as I was concerned for the safety of my car and myself and the possible urgency. Thank god I asked that a note be left on the managers desk because it seems like he never returns call from customers. After insisting, turns out there in fact is an issue with my engine that is currently being fixed. It takes me thirty minutes to drive each way to get to the dealership. I now will need to make a sixth trip and take even more time off from work for something that could have been caught in the first initial visit if I was listened to. My time, safety, and inconvenience seems of little importance to the employees here. More