Beverly Hills BMW

Beware! This dealership is extremely unprofessional and very sneaky! Go elsewhere!!!! Erica is rude and places you on hold. Managers hang up on you! Document This dealership is extremely unprofessional and very sneaky! Go elsewhere!!!! Erica is rude and places you on hold. Managers hang up on you! Documents are inflated to try increasing your payment. I have never worked so hard to buy a car and had zero help from salesmen as I have at this dealership. My advice is no car is worth this kind of customer service! BEWARE!!!! More

The sales experience was extremely easy and when I had an issue with the car after purchase they resolved it for me without hassle and at no cost to me. Sufie the manager was great! issue with the car after purchase they resolved it for me without hassle and at no cost to me. Sufie the manager was great! More

He is always friendly and patient with no prejudice towards his guests. Customer service is satisfactory, making customers happy with every transaction. towards his guests. Customer service is satisfactory, making customers happy with every transaction. More

Very happy to see me come in and buy a new car. This was prearranged sale. No real brain damage on the side of the dealership This was prearranged sale. No real brain damage on the side of the dealership More

Because I chose options at your hompage for myself, I could not get enough verbal guide or explanation for my order. could not get enough verbal guide or explanation for my order. More

Update: 12/20/22 Toufie has yet after two weeks reached out to me and gave me a quote regarding the x4m. They never sent me my two gas checks, seeing by the manufacture they are suppose to fill the reached out to me and gave me a quote regarding the x4m. They never sent me my two gas checks, seeing by the manufacture they are suppose to fill the car up. However I was told because of a safety concern not to ship my car with gasoline? This has been the WORST dealership experience yet. I have also managed dealerships for 11 years. Thanks for not taking care of the customer. Update 11/19/2022 My car arrived with numerous defects. For a $125,000 car I expected it to be delivered in better shape. Furthermore, I asked two reps to check it over. Some of these items could have been checked, and fixed prior to shipping. I was assured that there were no issues. I asked the company who they suggested for clear bra and tint and Wael said most people do that on their own. I found 405 motor sports which do the majority of clear bra and tint for high line cars. I asked them as I live In Idaho to check for chips or dents. No chips or dents were discovered. This car took me MANY years to save for. So I feel like my concerns aren’t of any importance. To ensure safety of the vehicle I paid for a flatbed to drive the car to 405 motor sports. I was told when my car arrived it was ready for shipping. I provided the necessary documentation from guardian shipping to the dealership as requested. Not once was I offered shipping services from BMW Beverly Hills. Not once was I not told the vehicle wasn’t ready. Why wasn’t it ready? When I got it shipped to me, I had no paperwork. As of 11/19/2022 I still have no paperwork, or temporary tag for the vehicle. So I have a 125,000 car with no plates or proof of purchase. But it’s my fault for following what I was instructed. I got it shipped and immediately looked it over and noticed the issues I have with the car and snapped the photos. I reached out to the GM/GSM of the store. They were quick to then process my Paperwork and then get me a temp tag. I feel passed off to my local BMW store to fix the issues. Working in car business I know how this goes, it’s no longer their problem but now at the mercy of another store. I was promised that I couldn’t swap cars despite them having another one, I was told simply warranty. However, makes it extremely challenging now that I have a car from another store, that I could have tried to buy locally that I’m asking them to fix issues from another store. Some of these, if not most of these items should have been caught during the PDI process. I was then told by the staff that my car would be flat towed two hours away to the local bmw store because of adverse weather. When I reached out to my local bmw store they had zero idea what I was talking about. There was also a secondary comment made that I’m upsetting my local dealership with emails asking what is needed to fix this. I reached out to the general manager 11/18/2022 of my local store to apologize for the apparent annoyance of my questions. He had zero idea or who would even state a comment like that. After talking to him it sounds like it was never discussed the flatbed towing and he was in the dark of everything. The GM then informed me because of me getting the vehicle shipped from another store the likelihood of me getting these addressed under warranty are greatly reduced. These may be small issues for others but for someone who isn’t the standard Beverly Hills clientele (millionaires/billionaires), this car was and remains very expensive. I’m 2.5 weeks til’the soonest a bmw store can see me. To add to the issues none of the connected drives work. I can’t pair phone, upload bmw profile, nothing. Car also didn’t have remote start. I also asked to get a bid on my x6m to downgrade to an x4m which I can’t. Prior to vehicle arrival: Thanks to the team Toufie, Wael, Paymon and a Katrina. They did a phenomenal deal on my dream x6m competition! I’m from Montana and Idaho, and toufie offered an excellent deal and followed through every step of the way. Wael took photographs for me and inspected my vehicle then allowed my clear bra place 405 to inspect the vehicle. Katrina took care of my financing and Paymon discussed the final numbers. Easy transaction, very helpful staff would do business again! More

My representative Ara was very personable and made the purchasing experience very easy. I felt very well taken care of purchasing experience very easy. I felt very well taken care of More

Wael provided a great experience when buying my new 2023 i4! From the moment I walked into the dealership I was greeted by friendly staff with excellent customer service. Wael personalized my BMW experien i4! From the moment I walked into the dealership I was greeted by friendly staff with excellent customer service. Wael personalized my BMW experience and made the entire process easy. Thanks Beverly Hills BMW for wowing me!! More

Couldn't be more satisfied working with Ara D. The whole process was super smooth. Was in and out of the dealership within an hour. The whole process was super smooth. Was in and out of the dealership within an hour. More

Picked up my new X5 last Friday, 12/9. 22. Simon Lee is the best sales rep I've ever met. He offered me the best rate & everything went so smoothly. 22. Simon Lee is the best sales rep I've ever met. He offered me the best rate & everything went so smoothly. More