Beverly Hills BMW

I am enjoying my new i4edr35 from Beverly Hills BMW, from sales to finance to genius the team paid exceptional attention to us explained everything with great detail. sales to finance to genius the team paid exceptional attention to us explained everything with great detail. More

I was treated with the upmost respect upon my arrival, the service was exceptionally fast and very helpful! the service was exceptionally fast and very helpful! More

The process was done almost entirely remotely which was great. When the car was ready I went to pick it up and was at the dealer for less than one hour. Thanks to Neda and her team for making it such a sea great. When the car was ready I went to pick it up and was at the dealer for less than one hour. Thanks to Neda and her team for making it such a seamless process More

I am very very happy with my new I5 vehicle, I had a wonderful experience with our salesperson Neda, she is amazing and funny, and she made me feel like a good friend or even a family member, I would r wonderful experience with our salesperson Neda, she is amazing and funny, and she made me feel like a good friend or even a family member, I would recommend her to everyone, Thank you Neda and Beverly Hill s BMW More

The purchase of my X4 was seamless and so fast. I really appreciated how Ara explained everything and made the experience so pleasant. I really appreciated how Ara explained everything and made the experience so pleasant. More

From sales person to finance…worst experience I’ve ever had buying a car. Would not admit their mistake. Took over a month for my lease to go through. had buying a car. Would not admit their mistake. Took over a month for my lease to go through. More

I normally avoid writing bad reviews; but, in the case of Beverly Hills BMW, I have to make a rare exception. Avoid this place like the plague. Worst customer service ever. I came here for a lease return Beverly Hills BMW, I have to make a rare exception. Avoid this place like the plague. Worst customer service ever. I came here for a lease return and had the displeasure of dealing with a guy named Jacob Russin, a product specialist whose title is BMW "Genius." Putting aside the fact that he's far from being a genius, he has an extremely poor attitude. He's passive-aggressive and downright rude. Jacob superficially inspected the tires on my returned X3 and said I had to pay $1,200 to replace the tires. He said if I'm not happy with that determination, I could have an independent inspector from BMW Financial (BMWFS) inspect the tires for a second opinion. The tires had normal wear and tear, and Jacob himself acknowledged that an independent BMWFS inspector would also find that the tires are fine and that they won't charge for it. When I then asked him why he wants to charge me if a BMWFS inspector may not even make an issue of it, he just remained silent and didn't know what to say (like a malfunctioning computer that can't process much information). Instead, during the course of the conversation, he just kept rolling his eyes at me and sighing as if he was doing me a favor by even speaking with me. The arrogance was unlike anything I have ever seen at a car dealership. Jacob should not be allowed to interface with customers or potential customers (which I was). He should be in a backroom hidden away from the public view until he learns the basics of friendliness and a professional demeanor. I know you're a 20-something year old, Jacob - and I know you still have a lot to learn. So let me teach you something that your managers have obviously failed to teach: attitude and professionalism are everything. They make or break your career in the sales industry. At this rate, I'm sure your career will be short-lived unless you change your ways. I've been leasing BMWs for 15 years, and this is the first time I've ever encountered this problem. I was planning on contacting Beverly Hills BMW to talk about a new purchase or lease. Now, they've permanently lost my business unless they can work to make things right (which I doubt they will). There are plenty of other BMW dealerships in SoCal that are hungry for your business. Beverly Hills BMW is not one of them. Over the past 2 months, I've had at least 7 people ask me for referrals to places to make their next BMW deals. This place went from being on top of my list to being completely off my list. Do yourself a huge favor and stay away. More

Easy In-N-Out great experience the way car sales should be. No haggling or pushy. be. No haggling or pushy. More

Great experience overall. Donn was exceptional and the entire team supports the overall process very well. No pressure, clearly listened to what my interest were and what warr Donn was exceptional and the entire team supports the overall process very well. No pressure, clearly listened to what my interest were and what warranties truly made sense. I would recommend anyone to come here if your hope is to find a great deal on an exceptional car. More

Jory Barnes “got it done” in a smooth and easy transaction. This is the second time we have worked with Jory… he is a gentleman and an awesome salesman. We love the car and as always we have h transaction. This is the second time we have worked with Jory… he is a gentleman and an awesome salesman. We love the car and as always we have had Excellent service from Beverly Hills BMW More