Bev Smith Toyota

My wife Had Bought a truck ( used ) from Bev Smith with her trade-in. Five days later she was called in beacuse the financing had fallen through and she would have to go with someone else for financing. her trade-in. Five days later she was called in beacuse the financing had fallen through and she would have to go with someone else for financing. She could not get back her trade-in " but she could keep the truck at a higher monthly payment. More

We purchased a used vehicle from this dealership. After negotiating back and forth on down payment and monthly payment, we gave them a check for the down payment and took pocession of the vehicle. Five da negotiating back and forth on down payment and monthly payment, we gave them a check for the down payment and took pocession of the vehicle. Five days later, we were told that they did not have finacing and we needed either more of a down payment or a co-signer. After providing a co-signer, the monthly payments were almost $100/month higher than we had agreed on. Only after getting "loud" and threatening to not buy the vehicle did they honor the original deal. If you're going to buy a car here, check their internet price first, and be prepared to not have your phone calls returned. More

We purchased a new Scion XA. One of the major factors in our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We rev our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We reviewed the factory service requirements and decided this was a good deal. Only after we arrived for the 15,000 mile service did we discover that Bev Smith required much additional service, such as fuel injection cleaning (unnecessary at 15,000 miles), at an exhorbitant price. The factory required service is an oil change; the additional services by Bev Smith would have been more than $250 extra, or almost enough to buy our own tires. This was misleading at best, and fraudulent at worst, because none of this was explained to us when we made the decision to buy. They showed us one brochure which they say we should have received, but didn't. However, the expensive service is listed in yet another brochure which they do NOT give to customers unless requested -- and one has to know it exists to request it. We had a loud "discussion" about this situation just this morning. They offered nothing. I stormed out and will consider legal action -- not civil, but criminal malfeasance based on their deceptive practices. More