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Bettenhausen FIAT
Orland Park, IL
233 Reviews
Proud To Call Chicago's South Suburbs Our Home!
As a family owned and operated dealership for over 60 years, we have a great history here in Tinley Park, and Orland Park Illinois. With a loyal and caring family of customers throughout Chicago's south, southwest, east, and northern suburbs, it is our responsibility to take care of them the way that they have taken care of us. That is why we give back to our great town's like Tinley Park, Orland Park, Oak Forest, Palos, Homer Glen, New Lenox, Mokena, Frankfort and all surrounding communities that we call home. From food and toy drives to natural disaster relief efforts, we have been there to assist and support our community and the surrounding areas.
We thank you, our loyal customers. With your loyalty and support, we can continue to do what we do best. That is to actively support our community and our neighbors in a responsible manner while providing great quality vehicles to our loving customers. “ Cars are indeed our business, supporting those in the communities we serve will be our legacy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 233 reviews
January 06, 2022
Jackie is an excellent service technician representative. She caters to the needs of the client. Truly exceptional She caters to the needs of the client. Truly exceptional More
by mariacsu
September 02, 2021
Laura, Jess, Tony, and Rob All went above and beyond to remedy my situation and make me feel extremely special and I will be back. remedy my situation and make me feel extremely special and I will be back. More
by marcganz
September 01, 2021
My durango was purchased in April 2021. I thought I got a great deal until August when my car began to shake when I drove anywhere other than the expressway. Eurbiel Esparaza, the Bettenhausen dealer, sold m great deal until August when my car began to shake when I drove anywhere other than the expressway. Eurbiel Esparaza, the Bettenhausen dealer, sold me the suv and when I called him it was agreed that if I brought it in he'd set me up with loaner while it went through both diagnostic and repair. However, at the time it was being dropped off everything changed. I told that since I live in Indiana I couldn't get a loaner and there was nobody available to check my Dodge for issues to diagnose or repair it. I was not happy; so he brought Eric Woodall, the director, in to assist. Eric said what I was told was true but since I live in Indiana he would arrange for a different date to have someone come to my home with a loaner from Enterprise, with cost charged to the dealership and they would take to Dodge back to their dealership to resolve the issue. On that agreed upon date nobody called or showed up. The next day when someone finally decided to answer the phone I learned that it none of that would happen either. Instead, I was advised to contact the warranty company they used, since I was still under warranty and that there was a location in Indiana I could take it to and pay $100 deductible. This upset me more as I had spent all this time waiting and I don't have money for a deductible because I paid to repair it on my own, nine hundred dollars for a tune up that didn't fix theissues I faced. Then,I was told by Charles at Bettenhausen that he personally spoke with the warranty company and I would need to tell them a few details about it. He also said he would make sure the dealership paid the deductible up front for my trouble. When I called the warranty company they informed me that they never spoke anyone from the dealership. GWC warranty company also went on to say what I told them so far is the first they heard of anything concerning my situation. In addition to that I needed to take my vehicle to a repair shop they recommend or work with to diagnose and create a claim based on exact cost so the warranty company could tell me what they will cover. I feel robbed. Nobody is answering my calls inside the dealership and I wish I had taken my business elsewhere. More
by DisappointedGirl89
August 28, 2021
I can always count on my dude Jake and the team at this particular site. I've been to the other not far away, and had a not so great experience. particular site. I've been to the other not far away, and had a not so great experience. More
by docrocmd
June 09, 2021
Charles Johnson was an absolute pleasure to work with at Bettenhausen in Orland Park. He went out of his way to help me purchase and finance the vehicle I dreamed of owning. He was patient, polite and just Bettenhausen in Orland Park. He went out of his way to help me purchase and finance the vehicle I dreamed of owning. He was patient, polite and just amazing at explaining all the details from start to finish. I was very pleased and happy doing business with the amazing seller. More
by Barbara M
Employees Worked With
Charles Johnson
May 29, 2021
PLEASE READ BEFORE GOING HEREI didn’t want to post a PLEASE READ BEFORE GOING HERE I didn’t want to post a review about my experience here because I didn’t end up purchasing a vehicle. But after the p PLEASE READ BEFORE GOING HERE I didn’t want to post a review about my experience here because I didn’t end up purchasing a vehicle. But after the phone calls I received the day after I had no choice. My sales representative was Victor. During the whole process of me trying to buy a car he was aggressive and hostile. He would try to make me feel uneducated and stupid so I would have to take the deal he’s offering. He then informs me I have to buy a full coverage insurance policy. I was unaware of that fact. So he gives me a card and I call the agent. I told Victor it would be expensive because I have sr22 insurance. He then advises me not to share this information with the agent. So I don’t, but I am very wary at this point. He passes me all the paperwork and tells me to sign at the bottom. I try to read the print when he rushes me through it. He won’t allow me time to read nor ask questions. (Very hostile). During all this I go to the bathroom to take a moment and breathe. I call the insurance agent to inform her that I do indeed have sr22 insurance, and would like to cancel my policy. (If I were to get into an accident the insurance company would not cover anything because of the information I did not provide) I go back to Victor and tell him I want to cancel. He try’s to persuade me to go along with the deal and pay the added insurance rates. I again tell him I want to cancel and he gets up, walks to the main desk and cancels the process. He then tells me it’s been canceled and I can leave. I thought it was all over until I receive 10 miss calls from both Victor and the insurance company. Victor tried calling to reactivate my insurance policy. The agent calls me asking me if I had approved or authorize the policy again. I told her no. Victor then calls me a few seconds later telling me he got me a lower policy for full coverage. I felt like my privacy had been invaded. He didn’t cancel the transaction like he stated. He then texts me that IM SCARED TO BUY A CAR and I wasted his time. Worst experience I’ve ever had. Aggressive and hostile. Huge invasion of privacy. More
by Cristian
Employees Worked With
Victor
