Bettenhausen FIAT

always great service, staff is professional and friendly. I bought multiple vehicles fro this location and only go here for service. I bought multiple vehicles fro this location and only go here for service. More

The Salesperson Allie was just as nice as Management and Sales personnel. They welcome me with open arms, dignity and respect. I am glad that I had the opportunity to purchase a vehicle from this dealership Sales personnel. They welcome me with open arms, dignity and respect. I am glad that I had the opportunity to purchase a vehicle from this dealership. More

We were treated well, taken care of and our salesman was knowledgeable. We feel this is a good dealership to do business with. knowledgeable. We feel this is a good dealership to do business with. More

I was very pleased with my long-distance Jeep purchase. John was informative, professional and friendly to work with. John and his staff made the process smooth and seamless. I would recommend this dealer John was informative, professional and friendly to work with. John and his staff made the process smooth and seamless. I would recommend this dealership to anyone. More

They are always pleasant and informative. They show real professionalism in the care and work. They show real professionalism in the care and work. More

I was pleased with the salesman Sam Jody who assisted me with my purchase of a 2020 Pacifica with my purchase of a 2020 Pacifica More

They were a little busy however, they did a great job and I will be returning for maintenance. I will be returning for maintenance. More

Charles Johnson was a great sales person and I will work with him again in the near future. Great service great experience. The grand jeep is nice. with him again in the near future. Great service great experience. The grand jeep is nice. More

I have had almost every bit of service done here on now my second purchase and is great as usual my second purchase and is great as usual More

Bettenhausen FIAT (Orland Park, IL) lacks integrity. I recently purchased a used Toyota Highlander from this dealership. It had dog hair everywhere and I was promised that the whole car will be detailed I recently purchased a used Toyota Highlander from this dealership. It had dog hair everywhere and I was promised that the whole car will be detailed to rid the vehicle of dog hair. This never happened. The dealership vacuumed the driver's side floor and I got so sick as I'm allergic to dogs and dog hair remained between the seats and throughout the remaining parts of the vehicle. The dealership also gave me an inoperable spare set of keys. Atop of that, the vehicle has some electrical issues. When I called and spoke to the sales associate (John Jaber) and sales manager (Andy Haustein and/or Eric Woodall) I was initially met with a flippant response, saying the circumstances weren't a big deal. I was promised a return call to resolve the issue as I said I'd bring the vehicle all the way back from Wisconsin to get it detailed and a receive a proper operable spare key, but the associates didn't want that as the purchase was still within the 3-day return grace period. Nevertheless, I never received a called back, I kept having to call the dealership myself. and promised a $150 check to get the vehicle detailed and to purchase a new set of spare keys or battery for one. This also never occurred and it's been over one month. I kept calling back to resolve the issue but only kept being transferred to voicemails even to voicemails of people I never asked for. I still never received return phone calls. I also called to get directions on what to do with the title documents they mailed me as this is my first dealership car purchase. No one ever called me back regarding that either. Customer service at Bettenhausen FIAT (Orland Park, IL) is definitely not a priority or strong suit. It's reckless at best. Even the night I closed on the purchase (6/14/23), I was promised that my old vehicle's license plates (Wisconsin) would be removed for me as I was transferring them to the new vehicle. The sales associate and other staff drove off while I ran through the parking lot trying to flag them down to remove the plates so that I could drive 2.5hrs home to Wisconsin. This was at 10pm at night. Luckily the finance associate was checking something in the building and I was able to catch him to remove the license plates. Overall the experience was deflating and I felt as used as the negative association of dealing with used car salespeople. I will never purchase from this dealership again nor would I ever recommend someone dealing with them. I couldn't wait to remove their company sticker and license plate frames from the vehicle. I'd never want to promote such a terrible business. More