Bettenhausen Chrysler Dodge Ram- Service Center

When dealing with a warranty item on my vehicle, and while I was not a very pleasant person to deal with, Bob was professional, polite, and able to make sure I was taken care of. This isn't the first t while I was not a very pleasant person to deal with, Bob was professional, polite, and able to make sure I was taken care of. This isn't the first time he has gone out of the way for me, and every time I talk to him it is a pleasant experience. I'm glad he and Al made the move to 159th, they are the best customer service reps I know of. More

We had a great experience in regards to buying a new 2010 Dodge Charger. Unfortunately after 3 months we had to bring it in for service and had a horrible experience with the service dept. After the first Dodge Charger. Unfortunately after 3 months we had to bring it in for service and had a horrible experience with the service dept. After the first visit the problem was not fixed and had to bring it in again and get a loaner car. They gave me a crappy loaner car that smelled was dirty and best of all by the time I got home no gas! When I went to pick up my car they would not reimburse me for the 10.00 of gas I had to put in and assured me my car was fixed. After driving it for a few days the problem is not fixed and now I have to call again to deal with them. As of today have not called because I do not feel like dealing with them this week. It's unfortunate that after all the great things I have heard about the sales, which again was great, that the servicing is sooooo horrible. More

We purchased a used Chrysler Pacifica from Bettenhausen Motors last month. We started using it immediately for deliveries and for a family trip, so we burned through the initial guarantee miles. We started Motors last month. We started using it immediately for deliveries and for a family trip, so we burned through the initial guarantee miles. We started hearing a disturbing noise coming from the front end that got worse as time went on. A mechanic friend of ours said that it sounded like the front passenger-side wheel bearing was failing. Our initial reaction was disappointment and resignation that we would have to pay for an expensive repair so soon after purchase. We drove our Pacifica into Bettenhausen Motors fully expecting to hear that we were going to be responsible for payment of repairs. Your service Department verified that the problem was indeed a failing wheel bearing. From this point on, we were pleasantly surprised at every turn. We were told that this repair was covered under a modest extended warranty we bought at the time we purchased the car. After the small deductible was paid, all repairs were to be at no cost to us. The Service Department recommended that both front end wheel bearing be replaced; which is exactly what our friend, the mechanic, told us was the right thing to do. As if this was already not too good to be true, the Service Department arranged for a rental car to meet my wife at Bettenhausen Motors and gave us unlimited use of the rental car until the repairs were complete, again at no charge. The repairs were completed today, my wife dropped off the rental car at Bettenhausen Motors, and she called to tell me that the noise is gone and the car is back to 100%. We couldn’t be more satisfied with the service we received. This excellent customer service seems to be standard procedure with Bettenhausen Motors, but believe me when I say that this is not what we were used to with any other dealership we have ever had experience with. If Bettenhausen Motors believes that excellent customer service and fair dealing will result in repeat customers they are correct in our case. We will purchase our next car from Bettenhausen Motors and we will repeat this story to our substantial circle of friends and family, not to mention my wife, Ellen, works for Panera Bread in your area and is already telling her customers and clients how great of a car dealership you truly are. Thank you. Sincerely, Jim and Ellen Stuart More

I have been having my Avenger serviced at this branch for a long time, Everytime I come in I am treated with respect, courtesy and friendliness. I have recommended this branch to all my friends. Yesterday a long time, Everytime I come in I am treated with respect, courtesy and friendliness. I have recommended this branch to all my friends. Yesterday I was in to have a part replaced, I also had a sewing class, your team could not do enough to help me get to be where I needed to be and then, a few hours later, picked me up. The young man who picked me was lovely, It was like talking to my own son. You have a great team there, and, I will certainly be bringing my Trailblazer in to be serviced from now on. Thanks once again, Juanita M Rothwell More

I am overly impressed with the service department of Bettenhausen of Orland Park. The staff is SPECTACULAR and often go out of their way to make my experience at the dealership a pleasurable one. Their Bettenhausen of Orland Park. The staff is SPECTACULAR and often go out of their way to make my experience at the dealership a pleasurable one. Their knowledge and customer service contributes to my feeling of security in knowing that my vehicle is in good hands. I was never a dealership service department person but now take my vehicles there for everything from normal recalls to simple oil changes. The above named employees and true professionals and deserve any and all promotions and decorations available. More

I have been coming to this Jeep Dealership since I bought my Grand Cherokee in 2009. I would like to note that I live in Plainfield which is over 35 miles away in which there is a Jeep Dealership but the dri my Grand Cherokee in 2009. I would like to note that I live in Plainfield which is over 35 miles away in which there is a Jeep Dealership but the drive is insignificant compared to the quality of service I continually receive. The service desk never tries to sell you anything you need and they stand by their work. This is the exact way dealerships should be ran. I will be a life long customer of Bettenhausen (assuming they retain their employees). More

I have tried many dealerships and been disappointed, Bettenhausen has two key team planners that far surpass the best. Rock Latorro is the Manager at Bettenhausen and he goes far beyond the scope of his Bettenhausen has two key team planners that far surpass the best. Rock Latorro is the Manager at Bettenhausen and he goes far beyond the scope of his designated responsibilities. We followed Rocky from his last employer is that great to work with. Having your vehicle worked on is stressful, not knowing what is wrong, how much will it cost, when will it be done.... Rocky explains everything before you sign on the line approving any services. He is remarkable. Mike Hoehn the Director at Bettenhausen has the same work ethic and is a pleasure to work with. So, if you are like us and want excellent service, and the comfort of knowing that when you leave, your vehicle is sound and safe, this is the place to go. Our next vehicle will definitely be purchased at Bettenhausen. More

This is a hearty Thank You to Al and all the crew at Bettenhausen Dodge in Tinley Park for the red carpet treatment I have recieved this year since having my Town and Country LXi serviced there. I admit Bettenhausen Dodge in Tinley Park for the red carpet treatment I have recieved this year since having my Town and Country LXi serviced there. I admit I was apprehensive of taking my "baby" to an unfamiliar dealer as mine became a casualty of Chrysler's restructuring. My reservations soon turned to regret of not dealing with them sooner! The entire staff is unbelievably kind and has made me feel like family, a quality nowadays that is rare indeed. From the friendly hello I recieve from the front desk receptionists to the impeccably clean facilities to the most well rounded professional service crew I have ever delt with....Thank You and keep up the outstanding work!! To anyone as apprehensive as I of having your vehicle running top notch, at a price that'll leave money in your wallet, give this place a try, you won't regret it! More

Bought my 4th vehicle from Bettenhausen. 2 brand new and 2 used. Each time the experience was pleasant and satisfying. I grew up in an era where you took your car to the local mechanic as it was likely he w 2 used. Each time the experience was pleasant and satisfying. I grew up in an era where you took your car to the local mechanic as it was likely he wouldn't cheat you and fix your car correctly. At Bettenhausen, they service your vehicle just as if it were there own. The people are friendly, knowledgeable, and are concerned for your vehicle operating as if you just bought it brand new. The dealership takes pride in the workplace as you will see when you walk through the doors. I have to assume most dealerships follow this format, but at this time, I don't bother with other dealerships. Yes, I'm a Chrysler/Dodge man, but I bought a VW New Beetle from this dealer as well. Don't waste your time haggling with other dealers who lead you to believe they aren't making money on your purchase, they all are making money (at least the ones that are still standing). I'm certain Bettenhausen is making money, and how can you deny them? Unlike other dealerships, they aren't trying to finance their remodeling on one customer's purchase. Take your Chrysler/Dodge here for service, and ask for AL, he's one of their knowledgeable service people and very helpful too! More