Bettenhausen Chrysler Dodge Ram- Service Center

TRULY AMAZING! MY SERVICE PERSON Jacqueline WAS AWESOME! She made my day! Thank You for your help. MY SERVICE PERSON Jacqueline WAS AWESOME! She made my day! Thank You for your help. More

The dealership treats me very well. The advisor took his time with me and was sure that I understood what they had done to my vehicle. The waiting area was also very nice! The advisor took his time with me and was sure that I understood what they had done to my vehicle. The waiting area was also very nice! More

This is our second experience with the service department. Both have been poor for the same reasons. Scheduled an appointment for Wednesday at 8:10am due to illuminated check engine light. Dro department. Both have been poor for the same reasons. Scheduled an appointment for Wednesday at 8:10am due to illuminated check engine light. Dropped vehicle off the night prior. 130 the next day call to check status of vehicle, service advisor states vehicle will not be looked at today but promised it will be checked out first thing in the morning. Explain to service advisor that it is likely an emissions component, which has been the case the 7 previous times and that it is covered under the FCA lawsuit extended warranty. Asked that they at least get it diagnosed so if it’s a warranty issue we would be authorized a rental while we wait for the repair. Advisor states she understands and will get it checked out. Next day Thursday no call from advisor, call at 4pm, get bounced around the service department phone lines, sent to voicemail, leave voicemail, call back transferred to service desk cashier, transferred to service advisor get voicemail, leave voicemail. 5pm call back speak with a different service advisor as ours had left for the day. States Amy our service advisor is going to push to get it checked out first thing Friday morning. I ask for a return call he says he will make a note. Friday 130pm no call, I call, get bounced around service department phone again. I am told service advisor Amy is at her desk and they are transferring me to her. Get voicemail, leave voicemail, call 5 more times can’t speak to any service advisors, call a 6th time ask for service manager, get voicemail, leave voicemail asking service manager to call back. 630pm no call back. I call, get service desk voicemail, call back again, speak with Dan, Dan says Amy has left for the day. I explain the situation and express my frustration, Dan is very nice, says he will call me personally the next day with an update. I explain to Dan that it is my understanding from our last very similar experience that diesel techs do not work the weekend. Dan said he believes that is still true but he would call me the next day with an update regardless. (Our jeep is a diesel) It is now Friday night, 3 full days after our scheduled appointment time for diagnostic. No diesel techs work the weekend so our vehicle won’t be diagnosed until next week. The extended FCA lawsuit warranty and our MOPAR warranty both cover rental cars however we can’t get a rental until the vehicle has been diagnosed. We will be without our vehicle or a rental for at least 6 days now. We received no updates from the service department and had a very difficult time getting ahold of anyone when we called numerous times ourselves for updates. The service manager still has not returned our call. I understand service departments have a difficult job and I empathize. To leave us hanging though for days on end and ignore and not return our calls is terrible customer service. Just because your job sucks, doesn’t mean you have to suck at your job. I will pick our vehicle up tomorrow and make an appointment at another dealership. I was not going to use Bettenhausen again after the last 2 week dick drag of an experience we had but my Dad used them and said they were great, so I figured I’d give them another shot. They are the closest. It doesn’t matter how close they are if they take 2 weeks to look at your vehicle after your scheduled appointment time, and suck in every possible way at customer service and service in general. I sure I hope I get flagged for a survey by the folks who matter to these dealerships. I do not and would not recommend Bettenhausen. More

The service department is consistently friendly, on their toes and reliable. I always come back. toes and reliable. I always come back. More

Great service and communication. I Love that they have extended service hours in the evenings makes it very convenient I Love that they have extended service hours in the evenings makes it very convenient More

The customer service dept is excellent, especially Jackie. She kept me well informed and worked with me on the pricing. Jackie. She kept me well informed and worked with me on the pricing. More

The service department is amazing. So professional, knowledgeable and courtesy. I recommended a friend from the South Loop, she was so impressed that she drives out here for service So professional, knowledgeable and courtesy. I recommended a friend from the South Loop, she was so impressed that she drives out here for service More

Dean in service has the best customer service! He communicated well to keep us informed. He communicated well to keep us informed. More

Came in for and oil change, and the dealer was able to get me in. In short noticed get me in. In short noticed More

I took my car in for service, and the customer service was excellent. I have been going here since 1995, and have dealt with several different sales and service staff. They must have a set standard on how was excellent. I have been going here since 1995, and have dealt with several different sales and service staff. They must have a set standard on how to do things at this dealership because every time I come there I always receive the highest quality service and nothing less. This is why I will always buy and service my cars at this dealership. More