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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.6
289 Reviews
Call Service Center (815) 524-0642

289 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

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October 31, 2024

So easy to do business! Jose Silvia is AMAZING to work with! He definitely goes above and beyond! Not your typical “car salesman” or “dealership” they really care about thei More

by Amanda Salerno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Silvia
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Nov 01, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you, Amanda! We're thrilled to hear about your fantastic experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Jose is indeed a valued member of our team, and we're glad he could assist you so well. Our commitment to exceptional service shines in both sales and our service department, and we truly appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 31, 2024

Dealership is great but the cost per hour is quite high fur automotive repairs 218 an hour is crazy !! Paying it the new location More

by pnut72763
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in service
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Nov 01, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate your comments about Bettenhausen Chrysler Dodge Jeep RAM of Lockport and are glad to hear you find our dealership great. We understand your concerns regarding the hourly rate for automotive repairs. Rest assured, we strive to offer quality service and expertise, which can sometimes reflect in our pricing. If you would like to discuss this further, please feel free to reach out to us directly. We value your input and are here to assist you! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 31, 2024

This is where I will be buying my next car. Great service and people. They did right and got the job done. More

by Matthew H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 01, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is dedicated to providing excellent service, and we're glad you felt that we delivered. We look forward to assisting you with your next car purchase! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 30, 2024

Nothing was done to the car and there was still a cost of $105.00. What was done was work under the recall program and a service reset to the em parking break. More

by g.gaudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 01, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We understand your concerns regarding the service you received at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to reach out to us directly. Your satisfaction is important, and we want to ensure we address your concerns appropriately. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 29, 2024

i was very disappointed in the cleaning of my car there are streaks on the outside of the car and the windshield is terrible More

by leonard.potym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mchugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the cleaning of your vehicle. It's important to us that our customers receive the highest quality service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. If you would like, please reach out to us directly so we can address your concerns and ensure your vehicle receives the attention it deserves. We look forward to hearing from you. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 29, 2024

Great service! Very friendly staff. They even washed my car! I would definitely go again. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Gacek
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Oct 31, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We truly appreciate your feedback about the great service and friendly staff at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We're glad to hear that you enjoyed the car wash as well! We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 29, 2024

When I Cale’s with the problem they asked me to come right in. They inspected and told me the part had to be ordered. Part was ordered and they called me in for service. 30 minutes later I was happy mo More

by Razor Chicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Silva
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Oct 31, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's great to know that we could quickly assist you with your needs and get you back on the road in no time. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 29, 2024

Great service and short wait times. They provide snacks as well. Pricing is on par or better than other local options. More

by corry_simkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy
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Oct 31, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed great service and short wait times during your visit to Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's also great to know you appreciated the snacks and found our pricing competitive. We look forward to welcoming you back next time! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 28, 2024

I was very impressed by the communication, fast service and overall service experience. All the employees were helpful and communicative and positive. Thanks ! More

by marylynnmatthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 30, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We are thrilled to hear that you were impressed with the communication and fast service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team works hard to ensure a positive experience for our customers, and your feedback truly highlights their efforts. We appreciate your kind words and look forward to serving you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 28, 2024

Great service and timely action to my needs. Every minute my truck is down cost my company money. I greatly appreciate their professionalism and communication during my service. A great Change o More

by mike@sandmhotshot.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 30, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We understand how crucial it is to minimize downtime for your truck and appreciate your recognition of our professionalism and communication. It's great to know we could provide a welcoming change of pace for you. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

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