Bettenhausen Chrysler Dodge Jeep Ram

We initially visited Bettenhausen looking for a used Jeep for our soon-to-be 16-year-old daughter. We looked at a great used Liberty, but weren't quite ready to buy. We did a fair bit of looking around, bu for our soon-to-be 16-year-old daughter. We looked at a great used Liberty, but weren't quite ready to buy. We did a fair bit of looking around, but the prices at Bettenhausen seemed the best. Nick kept in touch with us, but was never pushy - which went a long way in us returning to him later. A month or so later, when we were ready to buy, the used Jeep we had liked was no longer available. Nick found a couple of others for us to look at, but we ended up buying a brand new Liberty -- the prices couldn't be beat. We were told the price, the interest rate and the payment - it didn't change - and we never had to wait for Nick to "talk to his manager." There was no run-around and no pressure. Nick went out of his way to store the car for us until our daughter's birthday, deliver the car personally on her birthday, and he even brought along a balloon bouquet to tie to the car! She was super surprised and we couldn't have been happier with our entire experience. From the girls at the front desk, to our experience with Nick -- we have no complaints. Great communication and customer service throughout. This is the way all car dealerships should do business! Give Nick a try -- you won't be disappointed. More

We were very satisfied with our service at Bettenhauser. We were there late in the date and Mike Stamp was nice enough and courteous enough to accomodate us after regular business hours. Would recommend hi We were there late in the date and Mike Stamp was nice enough and courteous enough to accomodate us after regular business hours. Would recommend him and Bettenhauser to our family and friends. More

I have been having my Avenger serviced at this branch for a long time, Everytime I come in I am treated with respect, courtesy and friendliness. I have recommended this branch to all my friends. Yesterday a long time, Everytime I come in I am treated with respect, courtesy and friendliness. I have recommended this branch to all my friends. Yesterday I was in to have a part replaced, I also had a sewing class, your team could not do enough to help me get to be where I needed to be and then, a few hours later, picked me up. The young man who picked me was lovely, It was like talking to my own son. You have a great team there, and, I will certainly be bringing my Trailblazer in to be serviced from now on. Thanks once again, Juanita M Rothwell More

This is the fouth vechile we bought from Bettenhausen Dodge and I'm sure there will be a fifth and a sixth! Everyone is friendly and courteous and everything is up front without any haggling. I've always Dodge and I'm sure there will be a fifth and a sixth! Everyone is friendly and courteous and everything is up front without any haggling. I've always have had a great buying experience and I would recommend Bettenhausen Dodge to everybody! More

We found the truck we were interested in on the internet. When we called about it Mike was not high pressure like some we encountered and gave us good directions. He put a hold on the truck until we arrived When we called about it Mike was not high pressure like some we encountered and gave us good directions. He put a hold on the truck until we arrived since we had to drive 160 miles to get there. When we arrived Mike was very helpful, very low pressure, and made us feel right at home. He allowed us to try some other size of trucks to be sure we were getting exactly what we wanted. We ended up buying the truck we came to see. All the paperwork went very smoothly and they cleaned our truck and sent us on our way home. All in all it was a very good experience! John T. Harris More

Bought a brand new 2008 Dodge Grand Caravan and the engine light came on the very next day. The sales person tried to convince us that we stopped for gas and put the gas cap on wrong. It turned out t engine light came on the very next day. The sales person tried to convince us that we stopped for gas and put the gas cap on wrong. It turned out to be a defect that needed to be fixed. This van has been nothing but a headache since day one. My wife had to sit in the waiting room of their Service Center several times with a newborn baby due to a van that was constantly having issues. Examples include replacement of the horn pad twice, front overhead interior light housing, catyletic convertor, serpintine belt twice, sliding door that would not open or lock, bad breaks and rotors, and a sqeaking / squealing noise that has haunted us for the past 2.5 years (and too much more to list). Took it in again a weekend ago and was told this squeaking / squealing noise was fixed, but drove around the corner and same problem was still here. Mechanics there are not reliable / effective and its been the same song and dance for a while with problems being stated as fixed to learn they are not. When we bought it, we traded in a used car with 80,000 miles on it. Wish we would have kept it as it was 100 times more reliable and problem free, unlike this piece of garbage. Just went to the Betternhausen dealership earlier in the day today (4/9/11) to explore trading in the van for a new one. Dealership expected us to pay $13,000 towards a new van. Owners did absolutely nothing other than treat us as any ordinary customer walking in to buy a new vehicle and trade one in. It was like all of the issues with the van, all of our time wasted over 2.5 years, and failure of their mechanics to put repetitive issues to rest did not matter to them. A sales manager was helping us, but was taking orders from the owners and general manager. We asked to speak to the owners in person, who were also present today (4/9/11), but they refused to walk over and talk to us! They did even have the descency to walk over and apologize! Betternhausen Dodge is very friendly and courteous and will gladly accept your money, but when it comes to truly defining what customer service is all about, perhaps they need to start with the basics and look up the meaning of the words in the dictionary. I guess all customers must be fools and should be expected to take $13,000 out their children's college savings (that won't happen!) since the Chrysler Corporation and Bettenhausen won't do the right thing! More

I've been to other dealerships and the people are not as welcoming as the people at Bettenhausen. Scott and Craig worked together to keep me within my budget, they didn't try to sell me something I didn't welcoming as the people at Bettenhausen. Scott and Craig worked together to keep me within my budget, they didn't try to sell me something I didn't want, and the process wasn't draining or rushed. I have already recommended Bettenhausen to a family member. Keep up the fantastic job guys!!! More

Let me start off by saying I am semi new to the southside and heard about Bettenhausen when it sponsored an event at Bourbon Street for AAW wrestling. Turns out Jacques is the main guy for AAW. I was not loo and heard about Bettenhausen when it sponsored an event at Bourbon Street for AAW wrestling. Turns out Jacques is the main guy for AAW. I was not looking into getting a newer car like the 2009 Dodge Charger that we purchased, but Jacques mad it hard not to..Very nice guy with great intentions..He put us where we wanted to be for the monthly payments and he was so very helpful..I really do hope he gets the credit he deserves..Myself being in sales and customer service all my life knows it is very important to steer the customer in the right direction and Jacques hands down did that with my girlfriend and I. I also did appreciate that we were not hounded as soon as we got to the dealer like so many other dealers do..Made us feel comfortable right off the bat..I will always recommend Bettenhausen and Jacques Baron. When I am ready to get my next car I will not think twice but to go to Bettenhausen..Keep up the great work in finding employees like Jacques. Sincerely, Tony and Esmeralda. More

My husband and I were looking to purchase a new vehicle and decided on a Jeep. We did lots of research into price, options, financing etc. but it was still a little foreign to us. We visited a Chrysler/J and decided on a Jeep. We did lots of research into price, options, financing etc. but it was still a little foreign to us. We visited a Chrysler/Jeep dealer and the experience was awful, they kept coming back at us with different prices, options, financing, one deal more confusing than the next (and nothing we really wanted). We left the dealership unhappy, heads spinning and knowing we didn't want to deal with anything like that again. A co-worker suggested Bettenhausen, my husband and I were skeptical, but we sent an e-mail requesting a quote. The price was right, the vehicle had all the options we wanted but we still had a few questions, so I called and spoke to Bill Smith. He was able to answer all of my questions. We went to Bettenhausen the next day looked at the vehicle, signed all the papers and drove home in our new Jeep! It was painless, no haggling, no feeling of "did I get ripped off". Bill was so friendly and knowledgeable, I will recommend Bettenhausen and Bill Smith to friends, family & co-workers because it truly was a great experience. More