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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
125 Reviews
Call Service Center (231) 903-4528

125 Reviews of Betten Baker Cadillac - Service Center

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July 16, 2025

Everything went well. I was met by the service person when I drove in the garage and everything was handled and the smooth and orderly manner. The work was completed somew More

by ROGER.NUGENT
Recommend Dealer
Yes
Employees Worked With
Bruce
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Jul 16, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Roger! I'm thrilled to hear that everything went well during your visit to Betten Cadillac. It’s fantastic to know that our service team provided a smooth and efficient experience for you. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

July 15, 2025

Visit was well and smooth timed out well was system needs clean water to coffee was good More

by JL_PARKER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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Jul 16, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the 5-star review! We're glad to hear you had a smooth visit and enjoyed the coffee. We appreciate your feedback about the water system and will make sure to address it. We look forward to welcoming you back to Betten Cadillac! Sincerely, Rob Morris | Service Director

July 15, 2025

Top Notch Service and Professional. service ce tech-Martin was very helpful and polite. Thank you! More

by ridebluewr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Jul 15, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I'm thrilled to hear you had a positive experience at Betten Cadillac. It's great to know that Martin provided you with top-notch service and assistance. We appreciate your kind words and look forward to welcoming you back for any future needs! Sincerely, Rob Morris | Service Director

July 15, 2025

Infotainment problem not fixed, 3 visits for brand new vehicle. I get the feeling dealing with “an older person” reduces credibility in their eyes. More

by Carnouts
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Kamnarad
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Jul 15, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback. I understand that experiencing infotainment issues multiple times with your new vehicle can be frustrating. We strive to provide the best service at Betten Cadillac, and your input is invaluable in helping us improve. I encourage you to reach out directly so we can discuss your concerns and ensure your vehicle is operating as it should. Thank you for bringing this to our attention. Sincerely, Rob Morris | Service Director

July 14, 2025

Greg was very professional and friendly as well. He was able to correct my iPhone settings, so I could utilize Apple Car Play for the 1st time in almost two years. More

by vinjammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg LNU
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Jul 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! Thank you for the 5 stars. Greg does a great job and truly cares for his clients.

July 14, 2025

Diagnosed my vehicle wrong. Charged for something not needed. . Same issue when picked up. Had to take another day off to bring it back More

by Ladysmoooothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jul 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience. I understand your concerns about the additional charge and the need to bring your vehicle back, which added extra time to your visit. At Betten Cadillac, we work to resolve service issues as smoothly as possible, and I appreciate your feedback as it helps us better serve our customers. If you’d like to discuss this further, please feel free to reach out to us directly. Your satisfaction is important to us. Sincerely, Rob Morris | Service Director

July 13, 2025

Impressive greetings and quick service. Although a litte longer than expected. Waiting room very nice with TV, Cof6, and snacks. More

by Richard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Jul 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful feedback, Richard! I am thrilled to hear that you enjoyed the impressive greetings and quick service at Betten Cadillac, even if it took a little longer than expected. Our waiting room is designed for comfort, and we're glad you appreciated the amenities. We hope to see you again soon! Sincerely, Rob Morris | Service Director

July 13, 2025

Steve always takes care of me and I really appreciate what he does. It seems like a group effort too! More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
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Jul 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I truly appreciate your positive feedback about Steve and the team at Betten Cadillac. We strive to provide excellent service, and it's heartwarming to know that our efforts have made a difference for you. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

July 12, 2025

Every since I purchase a car from Betten, I have always had good service with oil changes and and other mechanical things done on my vehicle. More

by sharonhamilton1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Sharon! We're thrilled to hear that you've had great experiences with service at Betten Cadillac since your vehicle purchase. Our team is dedicated to providing top-notch care for our customers' vehicles, and we appreciate your trust in us. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

July 12, 2025

Always receive fast friendly service. Very comfortable waiting area with beverages and snacks offered. Love the free car wash! More

by JULIEDENIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Dewindt
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Jul 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Julie! We truly appreciate your kind words about the fast, friendly service and our comfortable waiting area at Betten Cadillac. We're glad you enjoyed the beverages, snacks, and the free car wash! We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

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