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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
125 Reviews

125 Reviews of Betten Baker Cadillac - Service Center

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July 25, 2025

All went well. Service was performed, looks great, and was done in a timely fashion. More

by SUEVOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Kammeraad
Jul 25, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I'm thrilled to hear that your service experience at Betten Cadillac went smoothly and that you are pleased with the results. We appreciate your feedback and hope to see you again for any future needs! Sincerely, Rob Morris | Service Director

July 25, 2025

Jason was so helpful and efficient with getting a problem addressed at the same time as oil change. More

by sperry2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jul 28, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

I'm so glad to hear that Jason was able to assist you. Thank you for the review. We aim to provide a 5 star experience during every visit. Please let me know how we can accomplish that next time! slandreth@bettenautogroup.com

July 23, 2025

Great service good people . service was performed in a prompt manner used some of my points and was very happy how easy it was. More

by RAYKUYPERS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 24, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Betten Cadillac and that our team provided prompt service while making it easy for you to use your points. I appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

July 23, 2025

The service I received exceeded my expectations. They were able to adjust their schedule to accommodate mine and get the repairs completed quickly. More

by bgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason - service advisor
Jul 24, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your positive feedback! I am glad to hear that the service you received at Betten Cadillac exceeded your expectations. Our team works hard to accommodate our customers' needs and complete repairs efficiently. We look forward to seeing you again for your future automotive needs! Sincerely, Rob Morris | Service Director

July 22, 2025

It was excellent service and you have the best waiting room ever. Prompt service as well More

by TRACYLYNNDAY
Recommend Dealer
Yes
Jul 22, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful feedback! I am thrilled to hear that you had an excellent experience at Betten Cadillac and enjoyed our waiting room. We strive to provide prompt service to all our customers. We look forward to welcoming you back on your next visit! Sincerely, Rob Morris | Service Director

July 22, 2025

The last few times I’ve gone in for my oil change. Everything was done. good.. but this time I left, I noticed my tires were not aired up. They all were at different PSi!!! Makes me wonder what else w More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Tony. I appreciate you bringing this to our attention and understand your concerns regarding the tire pressure after your service. At Betten Cadillac, we strive to maintain high standards, and I will address this to ensure it doesn’t happen again. If you have any other concerns, please reach out to me directly so I can ensure our standards are met and improvements can be made. Thank you for your patience. Sincerely, Rob Morris | Service Director

July 21, 2025

The representatives were helpful and I would recommend Betten to all of my friends and family More

by STEVENHKNOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giannetti
Jul 21, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much Steven! We appreciate the recommendation!

July 21, 2025

Easy to work with. Don't have 11 more words! Not happy with this B.S. Bah More

by tswan2475
Recommend Dealer
Yes
Employees Worked With
Mr. Parmalee
Jul 22, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the 5 stars! We greatly appreciate your business!

July 20, 2025

A few years ago when I brought my car in for service and when it was going to be more than 2 days they would have a car for me. Not anymore. Also, I got a scheduled time for 7:30am on a Tuesday and they did More

by Joefrazine@proton.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

I certainly apologize for any delay and that there wasn't a loaner vehicle available at the time. We do offer loaner vehicles but they are generally reserved in advance. I will definitely communicate these concerns with our Team and make sure that we provide a 5 star experience next time.

July 20, 2025

Took my vehicle in without an appointment and they were able to fit me in. Very helpful. More

by bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Jul 21, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Bobbi! I'm thrilled to hear that we could accommodate you without an appointment. At Betten Cadillac, we strive to provide helpful service to all our customers. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

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