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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
125 Reviews
Call Service Center (231) 903-4528

125 Reviews of Betten Baker Cadillac - Service Center

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August 01, 2025

The body shop does an excellent job of keeping you up to date and status of your repairs. The quality of work is exceptional. I highly recommend. More

by terryw396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body Shop.
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Aug 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I am thrilled to hear that you had a great experience with our body shop and appreciated the communication and quality of work. Your recommendation means a lot to us at Betten Cadillac. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

July 31, 2025

From the previous experience just too much of bad communication and bad people taking my money More

by bbrown43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the review. I'm more than happy to discuss your experience. We have a staff full of wonderful people who do everything in their power to provide a 5 star experience. Please feel free to contact me at slandreth@bettenautogroup.com

July 31, 2025

Absolutely awesome service advisor Steve Barnes took extremely good care of my vehicle and services. More

by MDYKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Morris
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Jul 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for the wonderful review. Steve is fantastic! Cheers

July 31, 2025

Greg a service manager does a very professional job. Your mechanics are top-notch. Your labor rate is way way too high. More

by Brother2mjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Housley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Adkins best in the state
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Jul 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review and 5 stars. Greg does a wonderful job for his clients. We want to be competitive with the market and provide a great experience for our clients.

July 30, 2025

I called at 8:30 and I got in right away at 11:00 for service. More

by Mayfest219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Joe
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Jul 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review! I appreciate your feedback regarding your service experience at Betten Cadillac. It's great to hear that you were able to get in so quickly. Our team strives to provide efficient service for our customers. We look forward to seeing you again next time! Sincerely, Rob Morris | Service Director

July 29, 2025

The body shop group kept me informed of the care of my car. And also did a great job.. More

by Prepy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I'm thrilled to hear that you were kept informed about the care of your car and that our team at Betten Cadillac did a great job. We appreciate your feedback and look forward to seeing you again in the future! Sincerely, Rob Morris | Service Director

July 28, 2025

It was great working with Logan in the body department. I was on vacation in Muskegon and recently had a hitch put on my truck back at home before I left. The hitch failed and was broken when I arrived in More

by softail078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan, Paul
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Jul 28, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I'm pleased to hear that you had a great experience working with Logan and our body team at Betten Cadillac. It's wonderful to know we could help get your truck back to you with a brand new hitch so you could enjoy your vacation. We truly appreciate your feedback and look forward to assisting you again! Safe travels! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

July 27, 2025

Lease return went painlessly. Colby helped us through the process of grounding the car and pulled the plate for us More

by bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Bryan! I’m glad to hear that your lease return went smoothly and that Colby was able to assist you with the process. At Betten Cadillac, we strive to make every experience as seamless as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

July 26, 2025

Mr. Martin gave great customer service was only passing through needed an oil change and they serviced my vehicle and washed it. Thanks More

by Me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Jul 26, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I'm thrilled to hear that Mr. Martin provided you with great customer service during your visit to Betten Cadillac. We take pride in taking care of our customers and their vehicles, and we're glad we could assist you with the oil change and vehicle wash. We hope to see you again next time you're passing through! Sincerely, Rob Morris | Service Director

July 25, 2025

They fixed my car, but they didn't fix all of the issues at once.They had me return twice and charged me twice. If they had fixed it all the first time.I brought my car in, I wouldn't have been out so much More

by SUPERAWESOMECHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 25, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand your concerns about having to return multiple times for the repairs on your vehicle. If you would like to discuss this matter further, please feel free to reach out to us at Betten Cadillac. We're here to assist you. Sincerely, Rob Morris | Service Director

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