Betten Baker Honda

Deliver man determined fate! We purchased a new civic in the middle of a blizzard. Betten received the car from the Battle Creek dealer which it then had 199 miles. So it was driv We purchased a new civic in the middle of a blizzard. Betten received the car from the Battle Creek dealer which it then had 199 miles. So it was driving by driver number one to Muskegon, then push through to have a sale by end of month and betten had driver number two meet us two miles from my home to deliver car in a snow storm. Muskegon to Hastings . On deliver it had close to 350 miles on it. We drove it home two miles . The next time it was driving was after roads were cleared and there was a vibration noted. Called my local dealer to have them check it out. Come to find out one rim was bent and three of the tires were worn . They explained that this was not a warranty item and that I needed to talk to the selling dealer. After talking to the selling dealer betten , they called driver number two ( the one that drove it in a snow storm) to ask if he felt this vibration, he stated that he did not feel this and so betten told me that they would not replace the rim and the three tires. They basically told me that it was my fault. So now I have a new car with a bent rim and need of four new tires because of it. So betten is saying the customer is wrong and there driver is correct. So be it. We will NEVER deal with them again and we will be sure to let anyone and everyone know why. Side note: I had to remind the salesman after a month that my $500 needed to be refunded to my CC that he used to hold the car and the funds were not taken off the bill of sale. More

extortion, lies, run round, and likely other illegal activit Betten Baker Honda is giving used car dealers a bad name. For details of the extortion, lies, run round, and likely other illegal activities see belo Betten Baker Honda is giving used car dealers a bad name. For details of the extortion, lies, run round, and likely other illegal activities see below. We bought our 2016 CRV 10 weeks ago with just 12K miles on it. Last week I get a call from Tom Schwab, the salesman, telling me that I owe another $190 because they had to renew my registration (it was still good for 2.5 months when I signed and from what another salesman there tells me they only have to renew if it's within 30 days of expiring.) He tells me he has the registration and tags and he won't give them to me until I come give him a check for another $190. I email him a couple of hours after the call that my receipt shows I paid $210 for fees, including the registration, and I'm not paying any more. If a mistake was made it was on their end and at their cost. No reply for several days. I call today at 1100 and ask If Tom got my email. He did and he starts telling me I still owe $190 beyond what the receipt shows I paid for registration. When I reiterate my stance Tom tells me Adam is supposed to call me about this issue. I tell Tom no, he called me and he asked me for the money and told me he has my registration so II expect him to resolve this problem, I don't want to wait any longer, my tags expire after tomorrow and I need to be able to use this car. I ask for his manager and he says "I have a manager but he's not in today." He tells me Adam is walking in from the parking lot now and he'll have him call me right away. An hour later I try to call an Tom doesn't pick up, I call the main office and ask to speak with Adam. I'm put through to voicemail. I call the main office again and no one answers, I call every 5 minutes for several attempts with no answer. When I borrow Tony's phone, I get an answer on the 1st ring. Ask to speak to the manager, Adam, or Tom. No one is available but this new salesman will make sure someone gets back to me right away. An hour later I get online and find the manager, Justin Giauque's phone number. I give him a call and he answers. THE MANAGER IS IN AND TOM LIED! He tells me he has no idea what's going on since this is the first he's heard about this issue. I say I'm shocked since it's an ongoing problem and I asked to speak with Tom's manager earlier today but Tom told me he wasn't in. As evidence that he was unaware of the problem THE MANAGER SAYS HE WOULDN'T HAVE ANSWERED THE PHONE IF HE'D KNOWN WHO I WAS! He tells me he would have screened my call like everyone else was probably doing. He called the "Girls upstairs" to find out exactly what was going on and came back to tell me that through no fault of my own they had needed to renew the registration and that he would mail me the registration and tags at no charge. I asked him not to since I need them tomorrow and I drove the 2 hours to pick them up. My last thought? How do you renew another person's vehicle registration without their consent, let alone signature? I feel like that's probably not legal. More

Terrible Experience I had to stand in the lobby waiting to be helped while the salesmen talked to each other, the one who helped me never introduced himself, made fun of I had to stand in the lobby waiting to be helped while the salesmen talked to each other, the one who helped me never introduced himself, made fun of another customer in the parking lot in front of me, took a personal call while helping me. And their quote was ridiculous. I have heard many bad stories over the years about this place - sorry I had to experience it myself. I should have known better. More

Prices on internet are not correct! The price the car was listed for on cars.com was not the correct. They would not even work with me at all when I was coming all the way from Wisconsi The price the car was listed for on cars.com was not the correct. They would not even work with me at all when I was coming all the way from Wisconsin More

Poor customer service We found a car on there website and contacted the Dealership online. Had an immediate response. But that's where it stopped. wife and son stopped in a We found a car on there website and contacted the Dealership online. Had an immediate response. But that's where it stopped. wife and son stopped in and met with salesman. they took car for drive and noticed some issues, Check engine light was on and brakes vibrated while stopping. He told them that i was just a sensor and it was nothing but it would cost around $400 to replace. I contacted him and asked for a more specific answer to what sensor it was and what code was being brought up, I had to leave a message. He called me back stating he had to find out and call me back. Instead of calling me he called another customer. I then called again to find out the code and did not call me back but instead called my wife. I called used car sales manager and he did not answer his phone. he called me back while i was in a meeting and I called him back shortly after. I left numerous messages with him and no return call. My son and I stopped in to see if we could get some answers and after being given the run around we were informed the vehicle we were seeking has been sold. I never felt they wanted to do business with us and we were just an inconvenience. More

Scott Hamilton and the team was great at working with us! Scott has excellent customer service skills, and professionalism. He was very kind and helpful in finding us an SUV. We are very happy with our purcha Scott has excellent customer service skills, and professionalism. He was very kind and helpful in finding us an SUV. We are very happy with our purchase, and the care that the dealership has taken with preventative maintenance on the vehicle since we bought it in fall of 2016. They let us inspect the vehicle before buying and also test drive it. They took the time to make sure we were happy with our purchase and also have offered good incentives for future purchases. Scott was patient with us in helping us find the right suv and is nice to talk to. I would definitely recommend! The dealership[ staff and Scott were good at negotiating what we needed, and we are appreciative for all the work they have done for us. Thanks for working with us, and we appreciate having a good trustworthy car dealer! More

Wonderful car buying experience Great place to purchase a vehicle. Tony Alcala was friendly, professional and very knowledgeable, He answered all of our questions and explained wha Great place to purchase a vehicle. Tony Alcala was friendly, professional and very knowledgeable, He answered all of our questions and explained what we needed to know about our new Honda CRV. The dealership is clean and waiting room large with tv, coffee, tea etc. Everyone was friendly and professional. Nice to know we can come in anytime for a free car wash. We will highly recommend Tony Alcala at Baker Betten Honda. More

Service Experience The service experience is very good. The people are always great. Communicating via their website or through email has been hit and miss for me; howe The service experience is very good. The people are always great. Communicating via their website or through email has been hit and miss for me; however, the online Service scheduling has been excellent. The waiting area and facilities are nice and clean. They have free coffee and crumpets and a good vending machine, but if you want healthy snacks while you wait, you will need to bring your own with you. More

They beat the "champ"!! I live over 1,100 miles away, and over the years while here on vacation, have visited Betten Baker Honda a few times for an oil change or minor repair I live over 1,100 miles away, and over the years while here on vacation, have visited Betten Baker Honda a few times for an oil change or minor repair. Each visit left me very impressed with the Service Department. This summer, I had the unfortunate experience of replacing my Civic. My plans were to return home and purchase my 5th Honda from my home dealer, but decided to do some "window shopping", look at three different models, and see just what the Sales Department was like. They were informed at the beginning of my loyalty back home, problems with looking at multiple vehicles, time and insurance issues, etc, and all the while knowing that this would not be the site of my service needs.. Their reply, "give us a chance to earn your business"! That's when I said, "you can't tie, you must beat the champ". My Sales Rep, (Ben Smallegan), and Sales Manager (Joe Grimm) went to work and kept me totally informed at every step of the process. When it looked as if the end was near for them, they agreed to pursue some innovative ideas,,,,, and tomorrow morning,,, I will drive away from Betten Baker Honda in my new 2017 Civic!!!! If there is a better dealership than Betten Baker Honda, I would sure like to know were!!!!! OUTSTANDING EXPERIENCE!!!! More

2017 Civic Type R I purchased a 2017 Civic Type R from Betten Baker Honda. Tony Alcala and his team were simply fantastic from beginning to end. I've purchased many car I purchased a 2017 Civic Type R from Betten Baker Honda. Tony Alcala and his team were simply fantastic from beginning to end. I've purchased many cars in the past and this experience by far surpasses them all. Tony was patient and kept me informed throughout the entire process. They accommodated and exceeded all my needs. I HIGHLY recommend that you give them a visit and specifically ask for Tony. He's a true car enthusiast and truly cares about the customer and not the check, a rare quality in the car business. Thanks so much for making my dream come true and helping me buy my Civic Type R! More