Betten Baker Honda

Everyone at Betten Honda with whom I dealt was competent, professional, and knowledgeable. I first met with Caitlin Otsby. She and the other staff, Tim Bush, Joe Grimm, & Adam Hopma, were all very pleasant professional, and knowledgeable. I first met with Caitlin Otsby. She and the other staff, Tim Bush, Joe Grimm, & Adam Hopma, were all very pleasant, courteous, knowledgeable, and helpful. The professionalism of the entire staff was evident. I don't know the names of the lot persons or the person who prepared the Honda Civic for delivery, but they also did an excellent job executing their responsibilities. This is the third vehicle I have purchased from this dealership; first under Tom Miller, then Betten Honda. I prefer Betten. I did get the distinct impression that being a Betten Honda customer provided value in and of itself. Love my ten year extended warranty. Having been previous customer, i cannot remember how i was referred to the dealership. Thanks. Diana Wilkes More

I think they employees are very friendly and attentive. From those that in the Service Department to those in the Sales Department. Yesterday I had to wait 2 hours for service but that was do to the volum From those that in the Service Department to those in the Sales Department. Yesterday I had to wait 2 hours for service but that was do to the volume of business and shortage of service employees. But still had good service. More

I have been working with Mike Culleton for the past 6 years, he has never steered me wrong and has become a good friend. We are a family of Honda's with an average ownership period of 2 years. Our actual years, he has never steered me wrong and has become a good friend. We are a family of Honda's with an average ownership period of 2 years. Our actual time at the dealership was minimal, just long enough to sign the papers. The only real complaint I would have is that the interaction between used cars and new cars was a little rough. Meaning the appraisal process of our old vehicles and waiting for the response to get to Mike could have been more efficient. It seems like a waste of the salespersons time to move the vehicles between lots plus juggle the customers, maybe would be more efficient to have lower paid "runners" so the sales people can focus on the customers and closing the deals. The dealership was very busy but well handled. We like Mike's no nonsense style, just the facts - no xxxxxxxx, straightforward and honest which I very much appreciate. If you need anything further - please let me know Rob George 231-727-7412 More

I love the service I get from this dealership. I have purchased 2 brand new cars and will continue to do so. However my husband, Thomas, purchased a used vehicle from you once. Ever since then we get f purchased 2 brand new cars and will continue to do so. However my husband, Thomas, purchased a used vehicle from you once. Ever since then we get flyers and notices to my husband asking him to trade in MY car. It is a little offensive that he is contacted and I am dismissed. More

Julie is a very good service representative. Explains things well and is very friendly. Makes a customer feel appreciated. Thank you Julie...I've been doing business with Betten for about 5 years now and things well and is very friendly. Makes a customer feel appreciated. Thank you Julie...I've been doing business with Betten for about 5 years now and am very satisfied. More

Shane was very helpful, He was very patient as the decision took a few days and went above and beyond in helping with financing and assuring I received the most amount of money for my trade in. The fi decision took a few days and went above and beyond in helping with financing and assuring I received the most amount of money for my trade in. The finance manager Adam Hopma was also very friendly and helpful. He gave me some great advice about how to improve my credit score and was very thorough in explaining all aspects of the loan. More

The purchase of my 2007 GMC Z71 extended cab was hassel free. Joe was very helpful, personable and great to work with. He was able to answer all of the questions I had regarding the vehicle. Throughout the free. Joe was very helpful, personable and great to work with. He was able to answer all of the questions I had regarding the vehicle. Throughout the process of looking for a vehicle Joe was never pushy, He even threw in new floor mats and a full tank of gas with the purchase. I would definetly recommend anyone looking for a vehicle new or used to Betten Honda. More

The purchase of my new Honda CRV was hassle free. Bill was very helpful,informative and professional. He answered all my questions and explained various purchasing options to me. He took the time to work was very helpful,informative and professional. He answered all my questions and explained various purchasing options to me. He took the time to work with me and make sure that I was getting the deal I wanted. I have to say that it was a very pleasant experience. I would highly recommend this dealership. More

I was just driving through the used car lot when Shane came out to see if I needed help. He was extremely friendly and pleasant. Through the course of our dealings Shane was never pushy. He did not att came out to see if I needed help. He was extremely friendly and pleasant. Through the course of our dealings Shane was never pushy. He did not attempt to get me into a new car or anything higher priced. He respected my situation and stuck to MY agenda. Rare in the sales industry. Adam was also very helpful in dealing with the paperwork and getting me the best deal possible. Kudos to Betten Honda for employing such great people. More

After having gone to several other local car dealerships, my husband and I decided to purchase a used vehicle from Betten Honda in Muskegon. This was the best decision that we could have made when it came t my husband and I decided to purchase a used vehicle from Betten Honda in Muskegon. This was the best decision that we could have made when it came to purchasing our vehicle. The customer service was OUTSTANDING and we truly felt as if the employee (Brett Adkins) that we worked with was not just trying to sell us a random vehicle. He listened to what our needs were and helped us make the best decision based on those needs. Brett made sure that what few problems there were with the car (ex:a handle that had a tendency to stick on our tailgate)were fixed at no cost to us before we picked our vehicle up. I thought that there was a slight pull in the vehicle when we test drove it and Brett had the mechanics check it and provided us a copy of the mechanics report- just to give us peace of mind that the vehicle was safe and that it was actually the condition of the road that we had driven the car on. Brett was able to help us find the best financing possible (he actually got us a better rate than what our own credit union could offer us)and was also able to offer us top dollar for our 2 trade ins that we had. Not only do the vehicles on this lot look good- customers can be assured that all vehicles have been checked/tested and approved for re-sale...there isn't any reason to worry about the car that you are driving off of the lot. Without a doubt, Betten Honda of Muskegon has earned the business of my husband and I and we will definitely do business again with them in the near future. Thank you to the great staff for making the purchasing process an easy one for us- we appreciate all of your help & we LOVE our "new/used" vehicle. Thanks again to Brett Adkins for being so great to work with!! More