Betten Baker GMC Buick Hudsonville

Check in was great listed all the items on order. Checked for any recalls and let me know we were good Checked for any recalls and let me know we were good More

The service, through a different location of Betten Baker, I had previously done on my vehicle was fixed improperly. I went to Hudsonville to ask if they would reevaluate the pervious work, and fix the Baker, I had previously done on my vehicle was fixed improperly. I went to Hudsonville to ask if they would reevaluate the pervious work, and fix the issue that was not fixed previously. I was not communicated clearly with, I was under the impression they would reevaluate the situation and fix my issues without an additional charge. For I already paid once for this issue to be fixed, and it was improperly fixed. I was requested to pay a large amount of money again, and it was beyond frustrating for I did not approve services if it was not going to be free of charge, due to the other locations mistakes. This was an experience that was filled with lack of communication and lack of professional. More

A culture of dishonesty. If you don't mind being lied to four times in 5 minutes by three separate people, then go ahead and buy from them. If your salesperson's name is Su If you don't mind being lied to four times in 5 minutes by three separate people, then go ahead and buy from them. If your salesperson's name is Sunni, and the Sales Manager is Larry, and the finance manager is Jeffery, then you might want to consider finding another dealer to buy from. Easily disproven claims, like I just had the oil changed, when there's a sticker in the windshield. If it was just one like, I might chalk it up to a misunderstanding, but this is simply the culture they seem to embrace there. Say anything to get the deal, and then when it comes time to make good on the promises they made, they just lie and dodge phone calls. Look out for these people, they are not on the up and up. More

Was very helpful and easy to work with. They were done earlier than what I was told to so that was good. They were done earlier than what I was told to so that was good. More

Great dealership and great people working here! ! Will be my new place to go for my service ! Will be my new place to go for my service More

Emily the service rep was very helpful and knowledgable. Servive was completed quickly and within the time quoted. Servive was completed quickly and within the time quoted. More

I really don't like the idea when you have an appointment it takes so long to have a oil change and tire rotation I guess people didn't show up to work that day. it takes so long to have a oil change and tire rotation I guess people didn't show up to work that day. More

Everyone at Betten Baker is very professional. Their facility is top notch very clean and presentable making you want to bring your service and purchases there. The service staff are excellent, an Their facility is top notch very clean and presentable making you want to bring your service and purchases there. The service staff are excellent, and always friendly and willing to help out. More

Always a good experience and friendly service & sales people. Recently test drove a preowned vehicle with Jenny and she was wonderful. people. Recently test drove a preowned vehicle with Jenny and she was wonderful. More

I asked for an inspection which they said they did. Even though it was listed as complete on my receipt, I never received a report and when I got home, I found the air filter completely filled with lea Even though it was listed as complete on my receipt, I never received a report and when I got home, I found the air filter completely filled with leaves from some kind of rodent. Even if they didn't open the filter box, the filter gauge was completely red. I sincerely doubt they looked at anything. More