Betten Baker GMC Buick Hudsonville

I’m not sure who all the folks were. But all in the service department were very good. I’m disappointed that the business channel was not available which during the day I would have pr But all in the service department were very good. I’m disappointed that the business channel was not available which during the day I would have preferred as I waited for my car. I will seek whether other GM dealers offer a business channel while I wait for my car. More

First time at this facility and I was impressed with the kindness and professionalism of the staff. Thank you Briana for taking care of us. kindness and professionalism of the staff. Thank you Briana for taking care of us. More

I actually had no interaction with Jeremy Franklin. I was assisted by Emily Daniels and she did a good job. I was assisted by Emily Daniels and she did a good job. More

Briana got me and another customer confused and I was alerted of issues that had nothing to do with why I was there. I was immediately concerned that possibly the wrong work was being done to my car. Whe alerted of issues that had nothing to do with why I was there. I was immediately concerned that possibly the wrong work was being done to my car. When I questioned why they were doing work to my car that I did not approve and was not there for, she realized her mistake. I would suggest that she slow down and gather her thoughts before coming to discuss issues with customers, as well as making sure she’s speaking to the right person before discussing car repairs. It made me very Leary. I was also told that this was a 4 hour job when I scheduled my appointment and Briana indicated they were a technician short on this day due to illness so it may take longer. My car was done within 1.5 hours or less and when I questioned it a bit she told me they “found” 2 additional technicians. Weird. More

Kerisa is great! She’s been very communicative, proactive, and professional. Will definitely be going back to her for future service! She’s been very communicative, proactive, and professional. Will definitely be going back to her for future service! More

Kerisa was very knowledgeable and professional when dealing with me. The dealership was very clean and my vehicle was done when she promised it. dealing with me. The dealership was very clean and my vehicle was done when she promised it. More

My tire installation was at the Grandville location. They did a great job! I always call them first. They did a great job! I always call them first. More

Kerisa was the best. She greeted me with a smile, and helped me figure out how to use my GM Rewards points to pay for my services. She explained in detail the services th She greeted me with a smile, and helped me figure out how to use my GM Rewards points to pay for my services. She explained in detail the services that were performed, and went through the multi point inspection. She made my visit a great experience. More

I have dealt with this dealership for many years and have never been disappointed with the services I have received. never been disappointed with the services I have received. More

When I first came back to Michigan and needed an oil change, I went to a dealership in Holland and mentioned that my breaks were squealing. They said it would cost me over $900.00 to repair the breaks. change, I went to a dealership in Holland and mentioned that my breaks were squealing. They said it would cost me over $900.00 to repair the breaks. My car had low mileage - under 40K. I wanted another opinion. I called your dealership and spoke to Briana. She had me bring the car in. After it was checked at your dealership, Briana told me that the problem was covered by GM if there was a complaint. I trust. Your people tone honest with me, as a result. Briana is great. Thanks, Briana More