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Betten Baker GMC Buick Hudsonville

Hudsonville, MI

4.6
1,866 Reviews
The team at Betten Baker Buick GMC Hudsonville would like to welcome you to our dealership in Hudsonville, near Holland and Grand Rapids. We’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick and GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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3320 Highland Dr

Hudsonville, MI

49426

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Showing 1,866 reviews

November 10, 2023

Absolutely no follow up. From ordered floor mats (6mo to deliver cause they forgot), 3 trips 2+ hr each trip for an air conditioner that didn’t work for the summer, no air fi More

by MNOFFSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pietro Messina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Dralle, Patrick Daly, Ray VerWys, Rob Huizenga, Adam Havens, Karen Vandermeer, Zach Perry, Emily Daniels, Jeremy Franklin
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Hello, we are concerned to hear about this experience. We will bring this to the attention of the necessary parties to be addressed. Thank you.

November 09, 2023

Excellent and prompt vehicle service, knowledgeable and efficient service advisor; modern and comfortable waiting area; clear explanation of service invoice More

by ENOCH.JEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

We are so happy to hear about this excellent experience! Thank you for taking the time to review us!

November 09, 2023

Glenn is outstanding! He is very knowledgeable, courteous, professional and committed to making sure our visits are always a great experience, even when spending money. More

by roger43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Schaap
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for this feedback! We are glad to hear you had such a wonderful experience with Glenn! And you're right, we are lucky to have him!

November 09, 2023

They do a Fantastic job! The maintenance representatives are very kind and the technicians are very thorough. More

by fightfire245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Emily Daniels
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for taking the time to review us! We love to hear good things about our team members!

November 09, 2023

Briana Nickels is on top of it! I very much appreciated her vigilance with keeping me aware of what was going on with my car. More

by ALYSSANICKELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels, Lin Roelofs
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for this feedback! We are happy to hear your experience with Briana was great!

November 09, 2023

They work to better serve customers. We're helpfully and considerate. Will do business with them again. More

by jimnancysnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Nickels
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for your feedback! We strive to give our customers top-notch service! We look forward to working with you again in the future!

November 09, 2023

Attention to detail, very clean and inviting waiting room, always eager to help any of your needs. More

by Karie.deyoung11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Solomon, Briana Nickels, Jeremy Franklin
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for this feedback! We appreciate you for taking the time to review us!

November 08, 2023

My service technician was unprofessional in answering questions to other customers while taking phone calls. She also let me sit in the waiting room for 20 minutes after my truck was done. More

by chilcotedaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Daniels
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Hello, we are concerned to hear about this experience and will ensure it is brought to the attention of management to be addressed. Thank you.

November 08, 2023

nice staff, quick service. only thing i’d like to see more of are accessible/functioning work stations/tables with plugs in the waiting area More

by lowkeykyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Havens, Briana Nickels, Kerisa Desimone, Matt Dean, Patrick Lonsway, Lin Roelofs, Emily Daniels, Glenn Schaap, Charlie Kirt
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Thank you for this review!

November 08, 2023

Kind of rude, I get someone put you in a spot, but why take it out on me. More

by Rugbydad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Emmons, Briana Nickels
Nov 14, 2023 -

Betten Baker GMC Buick Hudsonville responded

Hello, we will be sure to bring this experience to the attention of the necessary individuals on our team to be addressed. Thank you for your feedback.

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