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Betten Baker GMC Buick Hudsonville

Hudsonville, MI

4.6
1,840 Reviews
The team at Betten Baker Buick GMC Hudsonville would like to welcome you to our dealership in Hudsonville, near Holland and Grand Rapids. We’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick and GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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3320 Highland Dr

Hudsonville, MI

49426

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Showing 1,840 reviews

December 01, 2022

The ladies were very friendly and professional. Service was done in a timely manner. Great service! More

by Shayna Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you, Shayna! We appreciate your review and kind feedback!

December 01, 2022

I brought my car in for service in August. I was told the part would need to be ordered. I was never called back, was given the run around when I called, and to this day, I still have no resol More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel, Angie Deridder
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hello, we would appreciate the chance to address your concerns, but unfortunately, we are unable to locate you in our system based on your username. Please update your review with your full name or reach out to us at 616-379-9490 so that we may assist. Thank you

Dec 06, 2022 -

Kimberly responded

Too little, too late. I took my business elsewhere.

December 01, 2022

Great service. Friendly and courteous. Something that wasn’t easy to fix, they went the extra mile for us. Knowing we needed the vehicle for our disabled son, they More

by Mel Lacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel?
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you, Mel! We appreciate your review and feedback!

November 28, 2022

She got me a loaner car to drive so we could fishish what we need to get done More

by julief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brinna
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you for sharing your experience with our team!

November 28, 2022

Friendly, efficient, and honest. I appreciated the time they took with me to explain and get the work done. More

by nek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Desimone
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

We are happy to help - thank you for your review!

November 28, 2022

Service department was awesome to work with, and very accommodating. Brianna was very thorough and accommodating More

by brett40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

We are happy to hear about this experience! Thank you for your review!

November 27, 2022

Got an overpriced oil change. Charged me $84.00 for a change. Last week I had my 2022 Honda CRV in to Sierra Honda for an oil change, and that one was $54.00.Same synthetic oil. W More

by DLKOSTER
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Glenn
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hi! Thank you for sharing your concerns regarding our oil change service pricing. Most auto repair facilities offer a variety of oil change service packages. We would be happy to address the cost difference between Serra Honda and our oil change service if you share what they included in your service. For example, our oil change services include a tire rotation and 6 quarts of AC Delco Dexos1, excluding diesel engines. Tax, fees, and additional quarts of oil are extra. Feel free to send us a private message, and our team will address the specific issues. We look forward to chatting with you soon.

Nov 29, 2022 -

DLKOSTER responded

There was no tire rotation offered, and they used the same synthetic oil.

Dec 03, 2022 -

DLKOSTER responded

Waiting for a response to my response.

Dec 19, 2022 -

DLKOSTER responded

Still waiting for an answer. Not holding my breath.

Dec 19, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hi DLKOSTER If you would kindly share the requested receipt from your previous work at the other dealership, we would be happy to review the difference with you. If you want to send them to us privately, email us ahavens@bettenbaker.com.

November 27, 2022

Expectations were said up front and we knew what to expect with services we received. More

by OLS2048
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember their names
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you for sharing your experience with our service team. Happy Holidays.

November 27, 2022

Took my car to have wheel sensors checked and two tires changed I told her that the wheel sensors were bad because the light was on. Also for an oil change. They didn't check the sensors and said I would h More

by wroersma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hello, we would appreciate the chance to address your concerns, but unfortunately, we are unable to locate you in our system based on your username. Please update your review with your name or reach out to us at 616-379-9490 so that we may assist. Thank you.

November 26, 2022

Was able to get appointment the next day. Service was completed quickly. Very friendly and informative Customer service. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can't remember name
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you, Brenda, for sharing your experience with our team!

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