Betten Baker GMC Buick Hudsonville

We feel misled and disappointed with both the condition of the vehicle and the lack of professionalism in addressing issues with this dealership. I would not recommend this dealership to anyone looking for of the vehicle and the lack of professionalism in addressing issues with this dealership. I would not recommend this dealership to anyone looking for honest and reliable service. We purchased a 2016 Chrysler Town & Country from this dealership in August after being in a car accident, expecting to get a reliable vehicle for our family. Unfortunately, within days of the purchase, we found that the rear sliding door didn’t lock and the backup camera was malfunctioning. Despite reaching out and being told we might receive assistance with repair costs, we had to pay over $1,000 out of pocket with no support from the dealership. To make matters worse, just a month after purchasing the van, the transmission completely failed, requiring a full replacement that cost us nearly $7,000. Throughout this ordeal, communication with the dealership has been poor. Calls, texts, and emails were left unanswered, and we were promised follow-up from their team, which never came. More

Don't like they were trying to sell me a line on the car and it didn't need it and getting into your lot figuring out where to go the street no signs didn't like that neither and it didn't need it and getting into your lot figuring out where to go the street no signs didn't like that neither More

New and clean dealership close to where I live. Friendly personnel in parts department and helpful Friendly personnel in parts department and helpful More

Being from Traverse City and not having a very good service history with the local GMC dealership, I decided to go to one near my daughter’s house near Hudsonville. This dealership is on the ball! Go service history with the local GMC dealership, I decided to go to one near my daughter’s house near Hudsonville. This dealership is on the ball! Got checked in quickly and work I was having done went quickly. I was out of there in less than 2 hours and was assisted by service advisor Briana Nickels! Could not have been happier with her friendly, knowledgeable demeanor. I have already scheduled my next maintenance visit through her. She even highlighted her cell number on her business card! Very personable young lady👍🏻 More

Briana is an excellent service advisor. She explains everything in detail what was done on your vehicle. She explains everything in detail what was done on your vehicle. More

Appreciate the clean waiting area. There seemed to be some confusion about my recall repair but was taken care of. There seemed to be some confusion about my recall repair but was taken care of. More

Very friendly and thorough. Addressed the issue and communicated well. Will come back for future work Addressed the issue and communicated well. Will come back for future work More

Fantastic service and a bunch of great people to work with. Highly recommend. It makes car buying much easier with. Highly recommend. It makes car buying much easier More

It was very clean nice waiting area fast at getting checked in and quick at getting my vehicle done . checked in and quick at getting my vehicle done . More

This dealership was very clean and had extremely helpful people working. Highly recommend this dealership. people working. Highly recommend this dealership. More