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Betten Baker Chevrolet GMC Buick of Muskegon

Muskegon, MI

4.1
56 Reviews

2474 S. Henry St

Muskegon, MI

49441

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Showing 56 reviews

May 15, 2023

Great salesman Brock Williams is awesome and Betten staff I appreciate you all thank you More

by Antoinette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Secord
February 18, 2023

He greeted us, took his time, very patient, and worked with us. Thank you so much More

by amberlholiday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duane Witham
November 23, 2022

Ronnie Skorupski was Awesome! !! A great honest salesman, I would by next used car from him anytime!!! More

by garytrefil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Secord
September 22, 2022

As an employee I bought a Silverado and it was the worst vehicle I've ever owned More

by kd88976
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cal
September 16, 2022

Duane Witham is Awesome. I'm a hard person to deal with and please he did a fantastic job More

by ratmamahoran1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Secord
July 30, 2022

Colby was great! He had everything ready to go - contacted insurance and set me up with GM rewards. Great experience all around. More

by jennifer.romanosky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
July 30, 2022

We purchased our 2022 Chevrolet Silverado 2500 from Kevin Johnson. He kept us informed along the way while our beautiful truck was built. If you need a new vehicle contact Kevin! More

by Mi-Di
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Johnson
July 25, 2022

They turn used cars over so fast with no exam they have no idea what they're selling. Test drive went OK bought it and the next day it started throwing codes an d shutting down and they won't stand behin More

by D striker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria Secord
March 16, 2022

I purchased a new 2021 Chevy Silverado from (Betten on Henry st) , and at that time of the purchase a leveling kit so the front end did not appear to be sagging. When I picked up the truck I noticed that More

by dan.tanis65
Recommend Dealer
No
Employees Worked With
Jenna
Mar 18, 2022 -

Betten Baker Chevrolet GMC Buick of Muskegon responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Maria Secord msecord@bettenbaker.com 231-759-5793

March 16, 2022

With over 40 years as a GM vehicle customer, more than 10 GM dealership trade/purchase interactions, user of the GM Employee Discount Program and being a retired executive from a service-based business, I ca More

by jcost51
Recommend Dealer
No
Employees Worked With
Greg Pike
Mar 18, 2022 -

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to share your recent experience at Betten Baker Cadillac. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Maria Secord msecord@bettenbaker.com 231-759-5793

Nov 07, 2022 -

jcost51 responded

After several calls/emails with Maria Secord which included statements that someone of authority would contact me to "amend" the situation, it is not surprising to say that I have heard NOTHING. Although sympathetic, she was unable to get anything done. This dealer operates in an unethical manner which may border on illegal.

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