Best Ford

Good place to buy a Ford. Bad place to get that same car or truck serviced. I have purchased 5 vehicles here. Sales team is fair and willing to offer a good deal. The service team is a different story. or truck serviced. I have purchased 5 vehicles here. Sales team is fair and willing to offer a good deal. The service team is a different story. They assign you a service rep in the Quicklane. However, they don't have voice-mail and don't have cell phones. So if you drop your car off and need to communicate with them along the way it is very difficult. If your assigned service rep is unavailable you get tossed around. I have a very busy work schedule and don't have time to deal with calling back in and leaving a message with someone else on the team that can't help. Their old school approach may be fine with someone not working or retired. They are just missing out on providing the experience the majority of their customers need. They also seem to come across as if they don't really care about your experience. I always feel like I am bothering them and they just want to be done and on to the next. There is no real customer service and nothing to make you want to come back. Maybe they are paid so low that they don't care? When a service team at a dealership can't offer a good experience to the customers that buy their brand product, that is a huge issue. It makes me want to buy my next Ford somewhere else More

If you are considering buying a car at Best go only to John Mannas and only John. He was FANTASTIC to deal with! He is so down to earth and real! He drove around in the parking lot in my beautiful red car John Mannas and only John. He was FANTASTIC to deal with! He is so down to earth and real! He drove around in the parking lot in my beautiful red car with me, and showed me how to work everything. The 2018 Escape Titanium had LOTS of features! The guy in the financial dept (I don't remember his name but he was thin, about 35 and bald) was a different story....he was arrogant and rude. I was coming from Maine and he told me they don't like to sell to "out-of-staters". So I have John to thank for my new car! I had been searching for a month and had horrible experiences with other dealers until I got to John, and he saved the day!!! More

Great experience, work was done when expected with details on the invoice. Everyone was helpful and polite and I wasn't talked into more than needed. details on the invoice. Everyone was helpful and polite and I wasn't talked into more than needed. More

Worked with Tyler Popp and Judith Routhier. Had a very good experience. Tyler went above and beyond for me. Judith got me the finance terms that I wanted. Ended up with my 3 season dream car, and also got good experience. Tyler went above and beyond for me. Judith got me the finance terms that I wanted. Ended up with my 3 season dream car, and also got a good deal on it too. Thank You! More

My experience with Best Ford was without question the worst experience, with any vendor, for any product, that I have ever had in my life. Their service department turned a damaged AC into a completely worst experience, with any vendor, for any product, that I have ever had in my life. Their service department turned a damaged AC into a completely destroyed Transmission. They rehearsed lies so as to mitigate their financial responsibility in the matter and covered up the fact that Ford has a pending class action lawsuit alleging that the transmissions in the Fusion and Focus are faulty. At one point they accused me of crafting a false narrative because I couldn't pay for the car. This fell apart when they saw I never missed a payment, put down over 1/3 in cash upon purchase and had a credit score of 725. Carol Gates, their Service Dept. Director was horrific to work with and Mike Frassica was equally smarmy. Had I not fought with them for over 3 days I would have been on the hook for over 7k. Eventually they relented and offered to buy my car at 4k higher than its blue book when I pointed out that no rational jury would believe the story that they had concocted. They then placed all the blame at Ford corporates feet once the curtain had lifted and maintained that it was the transmission and not their service department that caused the car to be totaled. In sum, an unscrupulous dealership that ultimately cost me thousands of dollars. More

Was told the truck was on site drove 1 1/2 hours just to find out it wasn’t . Even after a call to confirm the appointment. Drove another like what I. Drove . Made the deal signed the p/s. Then then s find out it wasn’t . Even after a call to confirm the appointment. Drove another like what I. Drove . Made the deal signed the p/s. Then then sales person. Came back and said they needed to. Charge me 695$ more .. I said that was unexceptable to change the deal. When I was leaving he said your going to leave for 695 .NO your letting me leave for 695. One week later I called to. See if it was still available they answered YES . Told the person I needed to know how much I need to bring. She called 20 mins later an said it was sold . Then hour later called and said it wasn’t then called ten minutes later it was sold... so if you want to play game this is the dealer for you.. so long and short poke the bear and lose a 57000$ cash sale my local dealer did the swap and I’m driving a great 2020f250. So their loss is my gain. Plus received a better deal.. Don’t trust these people unless you like playing head games #gmnoreply to survey #Buy a ford somewhere else More

Absolutely horrible after sale service. Refuses to return calls or emails for over 2 months. I want to buy ALOT of accessories and no one is intrested. return calls or emails for over 2 months. I want to buy ALOT of accessories and no one is intrested. More

Love it! It runs great and I have so much room for my growing family. We feel very safe in it. Was always a Jeep owner and am now loving Ford. growing family. We feel very safe in it. Was always a Jeep owner and am now loving Ford. More

Honest, straightforward, and fair I was very happy with the people and the process for trading a truck at Best Ford. Daryl, Tom, and Judy were terrific. The process was clear and a ver I was very happy with the people and the process for trading a truck at Best Ford. Daryl, Tom, and Judy were terrific. The process was clear and a very fair deal was made with minimal issues. I will certainly return when I'm ready for a new truck. More

They Lie to You!! They lied and misrepresent how they are process your GAP insurance even though we paid cash for it!!! We will make sure anyone we know will NEVER sh They lied and misrepresent how they are process your GAP insurance even though we paid cash for it!!! We will make sure anyone we know will NEVER shop here!!! More