Bertera Subaru of West Springfield

Excellent service,helpful salesman,professional all the way When shopping for my dream car (a Subaru), I found the Dealership at large to be very friendly, helpful and professional. There was no pushy sales t When shopping for my dream car (a Subaru), I found the Dealership at large to be very friendly, helpful and professional. There was no pushy sales tactics at all, in fact it was quite the opposite! I feel that as a woman walking in solo, that my needs and wants were taken seriously, and I was treated very courteously. Options were explained in detail and I did not feel pushed one way or the other. I was given the space and time to make a decision about the car I wanted. I also believe that I did get a good deal on my Subaru Crosstrack when all was said and done ...thanks to my salesman Keith Goldsmith and the Finance guy Tom. And yes I would tell other people to go in and have a chat. It's well worth the time for a car that is top rated in safety ( that always comes first)! More

2019 Subaru Ascent Bertera Subaru helped me purchase my 2019 Ascent. Holly Haile was very helpful through out the process. Highly recommend this dealership. Top quality Bertera Subaru helped me purchase my 2019 Ascent. Holly Haile was very helpful through out the process. Highly recommend this dealership. Top quality service. Made the buying experience super comfortable. More

Bertera Rocks ! We left with a new car and Happy ! 7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Da 7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru. More

Excellent Experience W/ Impreza Purchase I originally saw a 2002 Subaru Impreza WRX on the Bertera website a couple of months ago, but decided I could find something cheaper on Craigslist. Af I originally saw a 2002 Subaru Impreza WRX on the Bertera website a couple of months ago, but decided I could find something cheaper on Craigslist. After looking at about ten different cars and realizing they were all either abused or rusty over the course of two months, I contacted Bertera and asked if they were negotiable on the 2002 WRX. They were very friendly, responding to my query instantly, and so I set up an appointment to go check out the car later that evening. I met with the salesman Jonathan who was very friendly and spent time with me and my wife giving us the background of the car. The car was in pretty good shape, minus a few blemishes expected of a more than ten year old car. Jonathan explained that the car was owned by the same owner, who purchased the car from Bertera new and had it serviced there consistently. After going for a test drive, I decided I wanted the car and me and Jonathan sat down to discuss the price. At no point did I ever feel pressure what so ever, which was really refreshing for a dealership. It was more of a "this is our best price, just let us know" situation, which made the buying experience very comfortable. Jonathan worked up the numbers and came out with a very competitive price. I asked him if they could do just a little better and after speaking with his manager, Jonathan told me they would meet my request. I was very happy with my purchase and Jonathan kept me updated over the next two days about registering, detailing, and inspecting the car. He clearly tried very hard to get me into the car ASAP and I was very grateful for that after having been without a car for 2 months. Overall, the experience was very low pressure, very quick, and enjoyable. Hopefully when I get out of law school, I'll be back to Bertera to buy a newer Subaru! More

First car purchase I had an excellent experience with the people at Bertera. It was my first car purchase and they made it very easy and fast. They were not pushy with I had an excellent experience with the people at Bertera. It was my first car purchase and they made it very easy and fast. They were not pushy with add-ons and the whole process was done in about a week. Andrew followed up a week after I bought my car to check in which I appreciated. I've had my car for about a month with no problems. More