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Bertera Subaru of West Springfield
West Springfield, MA
401 Reviews
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Showing 401 reviews
February 02, 2021
I have previously leased 3 Foresters with Bertera. This time around I decided to purchase a Forester. I could not have asked for a better salesperson than Keith Goldsmith. He has been wonderful in answeri time around I decided to purchase a Forester. I could not have asked for a better salesperson than Keith Goldsmith. He has been wonderful in answering any questions and helping to walk me through the details of a new car. Keith said he would be available if I needed anything and he absolutely has been. He is definitely as asset to Bertera, More
by darlenekelly104
Employees Worked With
Tom Quesnel, Keith Goldsmith
December 13, 2020
Beware of this dealership. Very poor customer service and very poor quality of used vehicles. I attempted to make a mostly remote purchase because of the pandemic. I drove 4 hours in a one way rental car to very poor quality of used vehicles. I attempted to make a mostly remote purchase because of the pandemic. I drove 4 hours in a one way rental car to pick up the car with all financing in hand after the sales team staff (Nick and Ashley) assured me that the internal condition of the car was “like new”. I explained over the phone that I was traveling from away and did not want any surprises when I got there, but boy was I met with one. Shortly after arriving at the dealership I asked to test drive it and discovered it to smell overwhelmingly of cigarettes (I was wearing an N95 mask and still needed to drive with all of the windows down) and there was other mysterious dirt buildup on the steering wheel. I brought this up to Nick and he said he had no idea what I was talking about and the car had been detailed twice. I asked to speak directly with the sales manager (Joe) and he also denied knowing of the smell, but was willing to go out to the car with me to see if he could smell it, and he did and agreed that it was present and bad. After that negotiations ensued which consisted of Joe insinuating that I had lied about having conversations with the sales team about the condition of the car. I’m fully confident that this could have been an oversight, I’m sure it is a busy time of year, but at no point did anyone acknowledge that and instead blamed me for assuming that internal condition of the car and odor of the internal condition of the car were the same question, as well as that “like new” was equivalent to “not smelling like cigarettes”. That day ended with me leaving the car there with them attempting to clean the smell out, having to rent another car to drive home in, and a full day of 6.5 hours of driving wasted. At no point was an apology offered to me for my wasted time or the lack of attention to detail by the team for the condition of the vehicle being not as described. Instead I was accused of lying by the sales manager and then offered $300 off a car priced at $22,800 that was dirty and smelled like cigarettes with no guarantee that it would come out (also I was going to be out $400 for by the time I rented another car and travelled back down there to get it). The whole experience was 100% bad business. I attempted to bring this complaint directly to the GM but had no response, so in order to prevent others from having the same experience I’m sharing mine here. I sincerely hope this does not happen to anyone else. More
by KWarren
Employees Worked With
Nicholas Difronzo, John Sullivan
August 17, 2020
Purchased a vehicle 3 years ago with a warranty that was pro-rateable when cancelled. Warranty performed well to standard, but once I sold the car and am attempting to cancel via Bertera, communication has pro-rateable when cancelled. Warranty performed well to standard, but once I sold the car and am attempting to cancel via Bertera, communication has been less than subpar. Completely dissatisfied with them and regretting my decision after all these years. I expected more from them. Sales department did well from my recollection. More
by davidcly
Employees Worked With
Tom Quesnel, Nicholas Difronzo
July 23, 2020
My husband and I finally decided it was time to upgrade our vehicle. We started the car buying journey very weary- as our past experiences were less than enjoyable. Keith was an absolute dream come true! H our vehicle. We started the car buying journey very weary- as our past experiences were less than enjoyable. Keith was an absolute dream come true! He eased our minds and listened to everything we needed. An ABSOLUTELY painless experience. Never an up sell or trying to talk us into another vehicle. We walked out with the exact vehicle we wanted! They made sure our car was ready to roll at the exact time they estimated it would be ready. An unbelievably wonderful experience from start to end! Keith made sure he was available to us if we needed ANYTHING and followed through on every single promise he made. We are over the moon and beyond thankful for Keith and the entire Bertera family. More
by Nadine
Employees Worked With
Tom Quesnel, Keith Goldsmith
July 17, 2020
made the whole process painless! My previous car died right after the pandemic began and I was NOT looking forward to buying a new one. After putting it off for three months, it becam My previous car died right after the pandemic began and I was NOT looking forward to buying a new one. After putting it off for three months, it became clear that I needed a car with air conditioning. Initially I went to a subaru dealership closer to where I live (in Amherst) but they didn't really have anything that caught my eye. I also felt like because I wasn't there to purchase a new vehicle, I wasn't a huge priority to the salespeople. I left that day feeling somewhat discouraged. I decided to check out Bertera in West Springfield with my dad the following day. I had seen a few pre-owned vehicles that fit my needs and I'd had a relatively okay experience years ago buying a car there. The minute we walked in, someone greeted us and summoned a salesman, Johnathan. He took one look at the list of cars we were interested in seeing and grabbed the keys and off we went! Overall we looked at nine different vehicles. Not once did I feel pressured to make a decision or to look at something I wasn't interested in. When I found the car that I would end up purchasing, taking it for a test drive was an easy process. Once I'd decided it was the car for me, the rest was simple. Left a small, refundable deposit, as they were going to re-do the air conditioning before I took possession. This was on a Thursday. By Monday, my car was ready to go! Two days later I was able to get the registration and the inspection (I LOVE that I didn't have to navigate the registry myself, they took care of it all) and Johnathan even threw in a set of floor mats. I was DREADING the car-buying process and was delightfully surprised by how painless Bertera made everything! More
by misodojo
Employees Worked With
Tom Quesnel, Johnathan Bernard
June 04, 2020
Friendly Customer Service I recently brought in my 2015 Impreza for a roof spoiler installation. I previously had an email conversation with Brett McDonald regarding the instal I recently brought in my 2015 Impreza for a roof spoiler installation. I previously had an email conversation with Brett McDonald regarding the install and he responded in a clear and timely manner. When I pulled my vehicle into the service bay, Alba Rodriguez met me with a kind and friendly attitude. After examining the spoiler itself, she was able to determine it would take a little more time than previously anticipated. She then was able to reschedule me for the next day and quote me with a fair price for the additional required labor. Throughout the process, she was very helpful and made sure any questions I had were answered and communicated other information very clearly. Just as I was leaving, she gave me her business card and said I can call her at any time if I needed anything else or had another question. This is the kind of business-customer relationship that all auto service centers should try to build with their customers. I commend Alba for making everything so easy to understand and accessible. More
by colliermatthew02
Employees Worked With
Alba Rodriguez, Brett MacDonald
May 12, 2020
poor communication and follow up We had a poor experience trying to purchase an Outback at Bertera in 2013 and ended up going to Steve Lewis Subaru, considerably further away from our We had a poor experience trying to purchase an Outback at Bertera in 2013 and ended up going to Steve Lewis Subaru, considerably further away from our home. Recently we brought our car to Bertera to get the Airbag recall taken care of. We hoped the Service Dept was better. When we picked up the car the audio wasn't working. We were told that a wire was probably unplugged. Bring it back and we can fix it quickly. No worries, I understand that things happen. Unfortunately I brought it back 4 days later, sat outside for 2 hours while they worked on it and then they told me they couldn't figure out the problem so I had to bring it back again. Brought it back again and after a day and a half of no information I called to find out what's up. Turns out a wire was, in fact, unplugged. It was done the day before and no one bothered to call us. I get that mistakes happen but no excuse to make me return twice to fix it and then not bother to call to let us know it's fixed! More
by elliotgreenbergmd
Employees Worked With
Brenda, on the phone, was the only one who introduced herself. Don't know the others.
March 08, 2020
Excellent experience with salesman. I just want to commend your excellent salesman Gilbert Roy for his caring, helpful and above board help. I previously (about a year and a half ago) bo I just want to commend your excellent salesman Gilbert Roy for his caring, helpful and above board help. I previously (about a year and a half ago) bought a used 2015 Basic Subaru Forester, my first, and Gilbert took the time and care to make the deal easy and insure I was happy with everything. I was recently sent a letter for a promotion to buy back used Foresters and to put me into a new 2020 Forester. Naturally I was interested and went there to check it out. I again asked for Gilbert and although he was extremely busy he took the time to check out what I was interested in, listened to what I could afford and made me a good offer after checking the condition and mileage on my car (excellent and on just over 14,000). As it was so busy I told him to just take his time, try to work out the numbers and get back to me. Well, he did just that but unfortunately, Subaru couldn't come up with an amount I am paying now . Every sales person should be like Gilbert caring and concerned about the buyer and not just a sale. Thank you Gilbert for all your wonderful help!!!Linda Dionne More
by Linda
Employees Worked With
Gil Roy
November 22, 2019
Big RipOff!! My wife and I have traveled from Pittsfield Ma for all our service work because we paid for the tire replacement program they offered. We were there My wife and I have traveled from Pittsfield Ma for all our service work because we paid for the tire replacement program they offered. We were there 2 weeks ago and our tires. which have been rated "yellow" for the past 2 years have now upgraded to "green". I never realized that tires could grow tread. Tire replacement program is a scam. Not sure yet whether it is a scam from Bertera or Subaru but I intend to find out. Sent them an email but have not heard back. I am not done with this and next is the Better Business Bureau. Tired of this runaround. More
by nickmnic
Employees Worked With
Stephen Crafsic, Christina Lannon, Thomas Paull
November 04, 2019
Used them for years, and service got worse and worse. No one answered the phone, I owned 1 and leased 2, and they gave me NO deals at all. Won't go back. one answered the phone, I owned 1 and leased 2, and they gave me NO deals at all. Won't go back. More
by Jn01020
Employees Worked With
Tom Quesnel, Jeremy Schmieding, Christina Lannon
