Bertera Subaru of West Springfield

We visited Bertera Subaru because we were in need of a vehicle that could handle the winter weather. We had a Subaru station wagon many years ago and knew they are reliable. Nuno Marques was the salesman vehicle that could handle the winter weather. We had a Subaru station wagon many years ago and knew they are reliable. Nuno Marques was the salesman who assisted us. He was very knowledgeable about Subarus in general and especially about the makes we were particularly interested in. we settled on the Subaru Tribeca. Nuno was very helpful in describing all the features of the Tribeca and helping us decide that it was the vehicle that was perfect for our needs. We were happy with the value we were given for the car we were trading in. Rob Camarata was very good at explaining the whole financing process to us and very clearly explained every piece of paper we were signing. We were very impressed at how thorough and organized she was. Nuno and Rob not only made the process easy for us, they also made us feel comfortable. We would definitely recommend Bertera Subaru to our family and friends, especially Nuno and Rob. And when the time comes that we need another vehicle, we will definitely come back. More

This is the second vehicle I purchase from Bertera Subaru in West Springfield. As a used car customer, it was important to me that any vehicle I considered be reviewed by an independent mechanic of my choic in West Springfield. As a used car customer, it was important to me that any vehicle I considered be reviewed by an independent mechanic of my choice. I live in Connecticut and Bertera Subaru in West Springfield was happy to drive the vehicle down to my mechanic. Any issues that were identified were completely corrected by the dealership. After being involved in an accident caused by a drunk driver who totalled my car, I returned to the same dealer, the same salesperson and received the exact same great service. At a difficult time when we were having to deal with difficult care rental companies and insurance companies, this dealer made it easy for us by delivering the car at my workplace. More

Our experience at Bertera Subaru was easy from the first time we visited the dealership to the time we picked up the registration for our new vehicle. Bill Montanari was a pleasure to deal with. Not once time we visited the dealership to the time we picked up the registration for our new vehicle. Bill Montanari was a pleasure to deal with. Not once did we feel pressured during the whole process. Tom Quesnel was also very easy to work with when filling out the paperwork. We had an overall excellent experience with this dealership - highly recommended! More

I recently purchased a Subaru Outback at Bertera. I live in New York State, but was looking for a very specific combination of features which they happened to have in stock. It was an absolute pleasure wor in New York State, but was looking for a very specific combination of features which they happened to have in stock. It was an absolute pleasure working with Nuno. He gave me a fair price, answered all of my questions via phone and email (even on his day off) and was always straight forward, affable, honest and never aggressive or pressuring. Nuno and his team even took care of registering the car for me in New York and then delivered it to my home, 100+ miles from the dealership. A word of caution: carefully read all of the financing papers and ask for a line by line explanation of the charges and credits if they're not explained in that way. Our papers had to be drawn up three times due to errors totaling nearly $4000 in additional costs we'd have to pay. These were corrected as soon as they were noticed. All in all, it was a great experience buying a new car at Bertera Subaru. More

I hate shopping for a new car - so many variables and so difficult to get consistent and reliable information. A friend recommended www.TrueCar.com which provided me with 3 dealerships and the price they o difficult to get consistent and reliable information. A friend recommended www.TrueCar.com which provided me with 3 dealerships and the price they offered for car I wanted. Bertera was the lowest and I called them first. They were absolutely true to the price, gave me exactly what Kelly Blue Book said my trade-in was worth, and were incredibly efficient, pleasant, fun to meet and as helpful as they could be. My first contact with them was on a Monday and I picked up my car on Saturday. I'm extremely pleased with the car and still amazed that everything went without a single hitch. This is probably the 10th new car I have purchased and the most painless shopping experience yet. Great job Bertera team! More

I went in for a new car on the Costco Auto program. There were a number of different vehicles I was considering. The information I recieved was good & propmpt and aided me in my decision. I actually purchase were a number of different vehicles I was considering. The information I recieved was good & propmpt and aided me in my decision. I actually purchased a CPO vehicle from Jophn instead of the new one I initially was pursuing. More

Nuno Marques, the sales consultant, was extremely helpful - We want you to know that he represents your company well. In our opinion, good sales people are the face of a retail business. His welcoming, frie - We want you to know that he represents your company well. In our opinion, good sales people are the face of a retail business. His welcoming, friendly approach to working with customers created a positive feeling in us about not only him but also about this dealership. We knew that purchasing our car from this dealership would mean that we would have a long standing service relationship with them, therefore, we needed to feel that this dealership would be one with whom we could work. Nuno's excellent customer service sealed the deal! In addition, Tom, the business manager, was helpful in explaining the various finance options and protection plans available . He used language that could be understood by customers, such as myself, who don't know a lot about cars. We feel confident that we have improved the life of our car by purchasing Glass Coat as well as 2 protection plans. If all of your employees are as excellent as the two we've cited, it's no wonder that in these recessionary times, Bertera Subaru, is doing well. More

I just bought a new Subaru Outback and was very pleased with the entire process. I first went into Berterra in March and I gave Bill my contact information. He did call periodically, but he was not pushy with the entire process. I first went into Berterra in March and I gave Bill my contact information. He did call periodically, but he was not pushy on the phone. I was ready to buy in July and came in to meet with Bill again. He answered every question. He worked with me on price and gave me a fair trade in for my car. The business manager Tom was also very nice and answered every question. I am very pleased with the car and with the service that I received at Berterra. I highly recommend them. More

Rich and Bertera were a pleasure to work with. I found the car I wanted and Rich contacted me very promptly. I decided on the optons I wanted and he provided me with a price that could not be beat. I ha the car I wanted and Rich contacted me very promptly. I decided on the optons I wanted and he provided me with a price that could not be beat. I have never had a more stress free buying experience with a car ever. We will be back when we are ready to replace my wife's car. Thank you! More

Wow. my wife and I took delivery on a Tribeca and Legacy Limited on 7/7/11. We loved our experience from top to bottom. We felt very comfortable with Darren Diaz, and the entire dealership made us feel f Limited on 7/7/11. We loved our experience from top to bottom. We felt very comfortable with Darren Diaz, and the entire dealership made us feel far more at home then any other dealer experience we've ever had. Not only did they work with us on on the value of our trades to make the new cars hit our target price range, but they went out of their way to find us the color and options we really wanted. no settling at all. Darrin made sure the cars were prepared beyond our expectations, making an extra effort to help me surprise my wife by tinting her windows before pick-up. thank you Darrin, thank you Bertera. we're looking forward to our continued relationship. More