Bertera Subaru of West Springfield

This is the second Subaru I bought from Bertera subaru and both times have been great. I thought the first time was an easy experience but this one was even easier. Even when I stop in for service everyon and both times have been great. I thought the first time was an easy experience but this one was even easier. Even when I stop in for service everyone treats me great and fair. I have told many people to go tto bertera and I def.will continue. Thanks again Bill! More

I would recommend Bertera Subaru because they are very professional and have a very friendly, no-pressure sales staff. Bill Johnson went out of his way to answer every question that I had and along with R professional and have a very friendly, no-pressure sales staff. Bill Johnson went out of his way to answer every question that I had and along with Rob Camarata, made my purchase of a new Forester an easy and stress free event. The staff at Bertera have been wonderful about keeping in touch and following up after buying the car. They are willing to answer any questions and make communicating a meaningful experience. I would definitely purchase another car through this dealership and would recommend it to anyone looking for a laid back and hassle-free buying experience. More

Purchased a 2009 WRX in April 2011. Didn't get the price I was looking for, but I drove all the way up from Jersey so they had me locked down and they knew it. Not complaining though because it wasn't a bad I was looking for, but I drove all the way up from Jersey so they had me locked down and they knew it. Not complaining though because it wasn't a bad deal. Competitive with financing as well. My sales guy was Carlos Rios. Although he no longer works there, there were distinct positives and negatives I had in dealing with him. Positives: super friendly guy, did his best to make me feel comfortable and make a deal, drove the car down to me the following week after the paperwork went through. Although I believe it is Bertera policy (he didn't up and decide to drive it himself), it was no insignificant distance and I appreciated it. Negatives: lack of communication. Car arrived a few days later than we had decided. Spare keys that he promised would be mailed to me were never mailed to me... a YEAR later. I had been in touch with them repeatedly but since Carlos left the dealer, nobody knew where the keys were (if they still existed) and people kept dropping the ball. I finally got in touch with another employee last week and they resolved this issue immediately, to my satisfaction. So I'm going with an OK experience overall. I can say with confidence that this is probably a dealership I'd recommend... if you don't live 200+ miles away. More

My wife and I had a very good experience at Bertera Subaru. Stan was excellent as a sales person, very easy to work with, with no "high-pressure" sales. I contacted Stan via phone, text and email pro Subaru. Stan was excellent as a sales person, very easy to work with, with no "high-pressure" sales. I contacted Stan via phone, text and email probably 15-20 times during the buying process (I'm sure I was kind of a pain) and he was very helpful every time. I would definitely recommend Bertera Subaru and Stan to friends and family. More

My past experience as a single woman purchasing a car at a new car dealership was intimidating and challenging,to say the least. Needless to say I was apprehensive about turning into the parking lot at Bert a new car dealership was intimidating and challenging,to say the least. Needless to say I was apprehensive about turning into the parking lot at Bertera in West Springfield.I was expecting the usual crowd of vultures and the hard sell and arm twisting I've been met with before. Instead I was met will Bill Montanari, who was not only knowledgable and attentive to the nth degree but listened and produced what I was looking for. His patience while I struggled to choose between two great vehicles, was commendable! I wouldn't have wanted to be in his shoes! The rest of the crew was great as well including Dan Leary who delivered my car to me at Mercy Medical Center and Rob, the dealership's sales manager. I realy felt the sense of being part of a family and community that a true local business should be.Of course I am loving the vehicle (particularly the satelitte radio) but the best part is the feeling of meeting trustworthy friends who I will be happy to refer others to and myself return to in the future. Sincerely, Anna Liakas More

We had the good luck to buy a car from Max and Darrin and were very plaesed with the sale. We also dealt with Rob who was also very pleasant and enjoyable to spealk with It was a very good experience and were very plaesed with the sale. We also dealt with Rob who was also very pleasant and enjoyable to spealk with It was a very good experience and would recommend any or all to anyone. More

We just took delivery of a 2012 Outback from Bertera Subaru. While most people get excited by the prospect of having a new car, few look forward to the process of buying one. We have purchased many ne Subaru. While most people get excited by the prospect of having a new car, few look forward to the process of buying one. We have purchased many new vehicles over the years and can honestly say our experience at Bertera was actually enjoyable! The attentivenes, hospitality and knowledge of the staff is at a level not often seen. Our sales rep, Nuno Marques, was truly a pleasure to work with. Because we were first-time Subaru buyers, Nuno worked very hard to educate us about the vehicles and the brand in general. He never tried to "Sell". Rather, he equiped us to make informed decisions. It's seems that Subaru's are in demand and tend to sell themselves. Given this, it was surprising to see the effort that Nunu put forth to make sure we were comfortable with every aspect of the process. If you are in the market for a Subaru, I think you would find the experience at Bertera to be favorable. If your sales rep happens to be Nuno Marques, you are doing even better! More

Nuno Marques was very friendly and approachable and gave me as much time as i needed - he also did not try to pressure me into purchasing either a particular car or additional options - i picked out the opt me as much time as i needed - he also did not try to pressure me into purchasing either a particular car or additional options - i picked out the options i thought i wanted and also asked for his opinion, which was very valuable in my selection - with Nuno, you are dealing with a human being, not just an employee who wants desperately to make a sale, or who cant be bothered giving you the time you want, because you are not buying the most expensive car on the lot - Nuno followed up on everything i asked him to, and there were a number of details that needed to be dealt with after the sale, and trade-in of my Toyota - i feel like i got a very good price for my new Forester, and i am extremely happy with it - i think being a successful and well-liked car salesperson is a very difficult job, and its also a difficult situation for both the salesperson and the perspective buyer - i would much rather not have to haggle about price, but just have prices be what they are, as it would be in a department store, for example - but since thats not the case, dealing with Nuno, who was knowledgeable and patient, it was about as good an experience as it could possibly have been - i would certainly refer people to him, and my next Subaru will be bought with his help - you have an excellent employee in Nuno. More

Customer service rep Dean was rude and insolting. Would not honor employee discount they advertised with my company. Then they deleted the discount with my employer. I have 2 subaru's and will never do bus not honor employee discount they advertised with my company. Then they deleted the discount with my employer. I have 2 subaru's and will never do business with this company again. More

Courteous, up front, smooth, fast. Test drove the car on Thursday. The next morning, a salesperson (Aaron) drove the car to my mechanic in Northampton to check everything out. Engine was spotless, immaculat Thursday. The next morning, a salesperson (Aaron) drove the car to my mechanic in Northampton to check everything out. Engine was spotless, immaculately maintained. Everything checked out beautifully. That Sunday, only three days from putting down my deposit, I signed the papers, and drove my car home. But then a snarl occurred. No one's fault, but it happened, and I was prepared to be very unhappy. Without batting an eye, the Internet sales manager, Rich Santoni, and the general manager, Shawn Sullivan, just took care of the problem, and suddenly there was no more problem. SUPERB customer service. I am a VERY HAPPY customer. I LOVE my new used -- oops, I mean "pre-owned" -- car. More