Bertera Subaru of West Springfield

I went in to Bertera Subaru, not sure I necessarily wanted a Subaru, but wanting to keep my options open. Andrea noticed me looking around and greeted me. She was very friendly and knew a lot about the wanted a Subaru, but wanting to keep my options open. Andrea noticed me looking around and greeted me. She was very friendly and knew a lot about the cars I was looking at. Through the process, she came off more like a friend than a sales person just trying to make the sale. I really trusted what she was telling me about the cars and how they would be a fit for me. I had an excellent experience at Bertera Subaru and I appreciate Andrea's help and knowledge. :) More

We received a friendly welcome from John. He went out of his way to locate an impress outfitted the way we wanted it. The dealership delivered the car to our at the time promised for no additional charge. J his way to locate an impress outfitted the way we wanted it. The dealership delivered the car to our at the time promised for no additional charge. John explained all the costs in a forthright and they were just as promised. Not only would I buy another car from John at Bertera but did just that, returning for a second Impreza less than three weeks later. From Dylantalks More

Andrea went above and beyond the expectations of a typical sales person. She assisted me along he process of finding the perfect car to satisfy my needs. She didn't push me into purchasing just any ca typical sales person. She assisted me along he process of finding the perfect car to satisfy my needs. She didn't push me into purchasing just any car she really tried her best to seek out one that not only would I be able to afford but she wanted to assure that I made a precise choice and that I would be 100% satisfied with my choice. Her bright and devoted enthusiasm helped me along the way! More

Andrea went above and beyond my expectations. She alwasy greeted me with a smile, and went above and beyond to assist me in any way possible. Her honest, straightforward, and enthusiasm approach to sales is greeted me with a smile, and went above and beyond to assist me in any way possible. Her honest, straightforward, and enthusiasm approach to sales is what won me over. Andrea didn't have to be "pushy" or sell me a million things, she showed pride in being part of Bertera Subaru, and in a straight forward way gave me simple and understandable reasons why Subaru was the best choice for me. Andrea understood exactly what I was looking for, and didn't have to oversell anything. Unlike some of the other dealers, where I was constantly bombarded with numerous phone calls, and rough and pushy sales tactics - Andrea and the company of Bertera Subaru treated me like a "guest" in always offering information, and assistance even when I hadn't decided to purchase a Subaru. Andrea listened to both my father and I and understood that, as I am a young person purchasing myvery first car, I wasn't interested in a fancy car - and they offered us advice on how I could afford a new car on my own. I had such a great experience at Bertera Subaru, and I would highly recommend it to anyone! And I of course would recommend people to see Andrea - her personality and her approach to sales is what made me come back a second time! Bertera Subaru is certainly the way to go!! More

The Bertera Subaru dealership is a great environment: friendly, relaxed, well organized, and clean. Dan is very friendly and has a refreshing "no pressure" type of attitude. He started helping us right friendly, relaxed, well organized, and clean. Dan is very friendly and has a refreshing "no pressure" type of attitude. He started helping us right from the start (answering our questions over the phone) and then in person, he continued a doing great job- making sure we were well informed and going out of his way to get us into the car that we wanted at the price we wanted. Overall, a great experience. More

I cannot thank Dan Leary and Rob Camarata enough for making the purchase of my 2012 Legacy a reality. As a single women, I have always found it difficult to go looking at cars as the pressure is always making the purchase of my 2012 Legacy a reality. As a single women, I have always found it difficult to go looking at cars as the pressure is always placed on you to purchase. I never felt that way at Bertera or with Dan, he listened to what I was looking for in a car and found me one actually in the showroom with more options than I was looking for and between him and Rob they worked out the figures and made this whole process seemless. I was not looking to purchase the day I went in to look but they way I was treated, no pressure to buy or selling me items in the car or for the car that I did not want or need were a huge plus to the sale. I would highly recommend both Dan and Rob along with Bertera when looking to purchase a Subaru. The highlight of this all is the after phone call I received from Dan to see how I liked the car and if it was approved by all three of my children....and yes it was, great job Dan, Rob and Bertera Subaru. Michele More

Excellent service. No pressure to sell. What I perceibed, is that the most important thing for them, is to feel that the customer is feeling comfortable and secure of what is purchasing. My best experience n is that the most important thing for them, is to feel that the customer is feeling comfortable and secure of what is purchasing. My best experience negotiating a car ever. Thanks Dan and Rob More

Dan Leary and team proved fast, friendly service during the purchase of my 2004 subaru outback. They tool care of what was important to me. the purchase of my 2004 subaru outback. They tool care of what was important to me. More

Andrea's the best. Really took care of my needs as an out of state purchaser, and got the job done! I've already recommended friends to her, and can't recommend the subaru more. out of state purchaser, and got the job done! I've already recommended friends to her, and can't recommend the subaru more. More

The experience of buying our car could not be any easier or more pleasant. Bill was a great saleman, friendly and pleasant to deal with. He did not pressure us in any way andmallowed us to test drive the ca or more pleasant. Bill was a great saleman, friendly and pleasant to deal with. He did not pressure us in any way andmallowed us to test drive the car and make our own decision regarding our purchase He would only chime in when we asked him a direct question about the vehicle. Compared to other car buying experiences this was by far the best experience my wife and I have ever had. We would recommend Bertera Subaru and Bill specifically to anybody that was looking for a new car. More