Bertera Subaru of West Springfield

I would like to take this opportunity to say this is our first time buying a Subaru. We were just looking but the wonderful service we received from Keith Goldsmith sold my husband along with the car of co first time buying a Subaru. We were just looking but the wonderful service we received from Keith Goldsmith sold my husband along with the car of course. Keith made buying this car peaceful as I do not like all the new items in cars. He gave us a once class and then a week later sat down again with us to answer all our questions and I left more confident about the Outback we purchased. We are very pleased with our car. More

While looking for a new car I searched several Subaru local dealerships. Bertera did not call me back even though I purchased 2 new vehicles from them in the past. I also found their auto chat very imp local dealerships. Bertera did not call me back even though I purchased 2 new vehicles from them in the past. I also found their auto chat very impersonal and not of much use. Conversely, I had a great experience at Surburban Subaru in Vernon Connecticut. They had much better price points and much better service. I ended up purchasing a new Subaru at Surburban. More

This review is for the whole service department team starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experi starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experienced the worst customer service from there but BERTERA SUBARU SERVICE DEPT is very different. They have, by far, the best customer service and I brought my car a couple of times already for repairs and every time i bring my car in, i always get my car back in perfect condition. BRITTANY has been my service consultant every time i go there and she has been very helpful. SCOTTIE has been picking me up and dropping me off wherever i need to go and he has been outstanding in that category. Overall, i would give the whole service department team 10/10 stars if i can. Thank you! More

Darrick in sales was exception. Nice kid. As a professional salesperson myself, I think he used just the right approach to us as customers. Left a positive impression on me and i would buy from h professional salesperson myself, I think he used just the right approach to us as customers. Left a positive impression on me and i would buy from him again More

If I could give this dealership 0 star, I would. Beware of this dealership. They are giving Subaru bad name and should be reported for scams they run. We booked a new car from this dealership and they stru of this dealership. They are giving Subaru bad name and should be reported for scams they run. We booked a new car from this dealership and they strung us along for couple of weeks until two days before actual paper signing informing that their 'dealership' is upgrading our reserved car with some new features which will cost additional around $1000. We did not ask for this upgrade and clearly dealership was trying to squeeze more money out of us. We also missed opportunity of buying car from other dealership during two weeks until car was shipped because we relied on this shady dealership. Two days later the agent called us back to sell the same car for original price but we declined as we do not like to deal with greedy scammers. The agent had audacity of saying in the first call that he is aware of 'bad reputation' car salesmen have. Funny, because this dealership and agent perfectly lived up to that bad reputation above and beyond. More

I had a 2:15 PM appointment on 7/09/2021 to get my oil changed & tires rotated. I arrived a little early around 1:55 PM and was told I might be there awhile because several people had called out. I apprec changed & tires rotated. I arrived a little early around 1:55 PM and was told I might be there awhile because several people had called out. I appreciated the heads-up, but the confusing part was that 5 people, at a minimum, that had arrived a full 1.5 hours AFTER me, had their service completed a full HOUR before me! I was the last customer that checked-out. I overheard what the customers had done, and they were there for oil changes and tire rotations just like I was. But why was my vehicle the last to be done despite being there 1.5 hours before the others? The bill for this service? $114.45. For an oil change and tire rotation. I have been a loyal customer but I have finally come to accept that my patience has been taken advantage of and I don’t plan to come back here for service. And this price seems exquisitely high. Let it be known that I did attempt to call Jeremy Redmond, Customer Experience Coordinator to explain the terrible experience but got his voicemail. I am too tired to try and do anymore, so this post will have to suffice. More

This is the worst dealership my husband and I have dealt with. They lied, strung us lied, strung us along, and overpriced the older model with. They lied, strung us lied, strung us along, and overpriced the older model More

The manager here has horrible customer service, avoid this place at all costs. Purchased a brand new car and when I went to go pick it up the car had a check engine light on, it required them to hold the this place at all costs. Purchased a brand new car and when I went to go pick it up the car had a check engine light on, it required them to hold the car for 3 days and fix an issue with it (the car only had 12 miles). The manager never once showed his face or apologized for the situation, they gave me a filthy loaner and fixed the car (which was the least they could do). After complaining to subaru corporate, their solution was to give me my first oil change for free (which i had already purchased the first 3 years of service when i bought the car) and a free detail (on a brand new car) not worth my time, what a joke More