Bertera Subaru of West Springfield

"The Absolute Best Car Sales Experience In My Lifetime" I recently purchased a 2014 Subaru XV Crosstrek from Bertera Subaru in West Springfield, MA. I was extremely satisfied with my purchase experience, a I recently purchased a 2014 Subaru XV Crosstrek from Bertera Subaru in West Springfield, MA. I was extremely satisfied with my purchase experience, and Sales Consultant, Keith Goldsmith, definitely exceeded all of my expectations!!! Keith was very knowledgeable of the Crosstrek and all of the other Subaru vehicles on the lot. He spent significant quality time with me discussing the many features of my new XV Crosstrek. Keith made every effort to make certain I was comfortable in driving & familiar with my new vehicle. More

Watch out for lemons / get a 2nd opinion on condition I purchased a used Outback from these folks in November. The first week we noticed a burning oil smell once the car had been running a while. We let I purchased a used Outback from these folks in November. The first week we noticed a burning oil smell once the car had been running a while. We let if go until the 3 month(?) warranty that came with the purchase was about to expire. We called the dealership and were informed that the warranty only covered "safety items" and a burning oil smell did not qualify. So, we put up with the smell until we took the car in to another dealership for a recall. They informed us that the smell we had been experiencing was oil from a cracked head gasket. I contacted management at Bertera and they stated that they would not do anything as there is no way a cracked head gasket would have gone on that long without catastrophe (the other Subaru dealership and an independent Auto Shop disputed this claim). Buyer beware! More

Outstanding Salesman with a no Hassle experience! Purchasing a new car from Keith Goldsmith was a true pleasure! He was extremely knowledgeable about the cars I was interested in and was very honest Purchasing a new car from Keith Goldsmith was a true pleasure! He was extremely knowledgeable about the cars I was interested in and was very honest and sincere. Keith made the process of shopping for a car really enjoyable and I enjoyed working with him. He was very courteous, positive, and wanted to make sure that I had an outstanding experience. More

my new car very courteous and friendly sales reps. The buying of my new car experience was pleasant and they were helpful and answered all my questions I will re very courteous and friendly sales reps. The buying of my new car experience was pleasant and they were helpful and answered all my questions I will recommend them to my Friend's and family. More

Customer service POOR I called Bertera Subaru on 8/13 in need of service & tow- spoke to woman who was less than friendly & said could not be looked at for 2 weeks due to t I called Bertera Subaru on 8/13 in need of service & tow- spoke to woman who was less than friendly & said could not be looked at for 2 weeks due to their schedule- offered NO help or " try to squeeze" me in - just abruptly said TOO BUSY--Told me she had 40 appointments daily and they were too busy & I could have car towed there & when they got around to it, would look at it-but not for minimum 2 weeks.....well, I will be too busy to even consider Bertera West Spfld for my next car!!!!!!! And will certainly spread the word of this experience! I did receive message & call from Keith Goldsmith who attempted to obtain more information regarding this call-He did his best to explain this is unacceptable service & offered for me to meet with his manager , which I declined. He was super to talk with. More

No Hassle experience A no hassle car experience. Bertera Subaru had what i was looking for and Brian made the process easy. Knowledgeable about the vehicle, helping with A no hassle car experience. Bertera Subaru had what i was looking for and Brian made the process easy. Knowledgeable about the vehicle, helping with a walk through on delivery and checking back in after the sale to make sure everything was working out. More

Got my dream car Not a big fan of going the car dealership but was able to find the car always wanted from this one and was well taken care of by Keith and he was more Not a big fan of going the car dealership but was able to find the car always wanted from this one and was well taken care of by Keith and he was more than professional and courteous and made the experience alot less painful. More

Best experience Keith (sales Rep) by far the best sale person I ever done business with. Also the whole Financial Department was great to deal with. Class A peo Keith (sales Rep) by far the best sale person I ever done business with. Also the whole Financial Department was great to deal with. Class A people. Never going to another dealership again. More

enjoyable car shopping! I had gotten into an accident so I was in the market for a new car. I used to own a Subaru and I absolutely loved it so I knew I definitely wanted a S I had gotten into an accident so I was in the market for a new car. I used to own a Subaru and I absolutely loved it so I knew I definitely wanted a Subaru. I love the gas economy, how versatile they are for trips and adventures, and they are amazing in these New England winters! I went over to this dealership and I was pleasantly greeted by Tyler. We sat down and talked about my situation and what I wanted in a car.. I was torn between a 5-door impreza or the XV Cross trek. He was very responsive to all of my questions and needs and we went with the Cross Trek! After numerous phone calls to other dealers, Tyler found me the car of my dreams! I got to drive away with my brand new baby within a week. This was by far the best car shopping experience I ever had. Tyler kept me updated throughout the whole car buying process and handled everything so it went surprisingly smooth. It was a very stress free and exciting experience! Thank you, Tyler, and the whole Bertera Subaru crew! More

2015 Subaru purchase My first contact was with Armando Lassalle, who I found to be very knowledgeable and very helpful. By the time I decided to make my purchase, he had My first contact was with Armando Lassalle, who I found to be very knowledgeable and very helpful. By the time I decided to make my purchase, he had been promoted to another position within the dealership. He gave me the name of Keith Goldsmith who helped me from that time, until I made my purchase. Keith dealt with all my issues and questions. If he didn't know the answer to my question, he got back to me in a timely fashion. Very professional, great people skills. If I have as good an experience owning my new Subaru as I did purchasing it, I will be very pleased. More