Bertera Subaru of West Springfield

Third times a charm I'm an incredibly lucky guy who has a girlfriend who cares enough about them to get them a safe car. We visited two other dealers, I'll just say it's I'm an incredibly lucky guy who has a girlfriend who cares enough about them to get them a safe car. We visited two other dealers, I'll just say it's a good thing that Impreza was so nice because the sales team was so rude. When we came to Betera West Springfield we were greeted and Holly took great care of us. At the other dealers I was getting a base model, Holly, got me exactly what I wanted for a great price I could not be happier. I will only buy from here. More

Not your typical car buying experience My experience began in November 2014 when I started looking at newer vehicles. I had decided long ago that s Subaru was my top choice. After meeting J My experience began in November 2014 when I started looking at newer vehicles. I had decided long ago that s Subaru was my top choice. After meeting Josh Bruso I was totally impressed with him and Bertera. In no way did he push or rush me into a decision. Timing was ultimately not right. I was never hassled after leaving to make a return visit. I made an appointment for February 21st 2015 and after doing more research narrowed my choices to an Outback or a Forester. I told Josh which options and colors I was interested in and after driving both chose the 2015 Forester. Josh is a straightforward and proactive sales consultant and worked very hard to get the deal done. He is friendly, personable and very knowledgeable. Awesome experience and would tell anyone looking for a Subaru, Bertera is the place to go and ask for Josh! More

Forrester ALL the way! Brian was the best! My total experience at your dealership has been awesome from sales to final purchase. I will get right to the point," I love my Brian was the best! My total experience at your dealership has been awesome from sales to final purchase. I will get right to the point," I love my new car"! Brian has been very helpful when I had a few "after questions" regarding the use of a few options that I have on my new Forrester. Sherry R. More

Couldn't be happier with our new Subaru We went to subaru planning on buying a brand new car ..... Our first new car ever! To say the least we were nervous, worrying about paying to much, wo We went to subaru planning on buying a brand new car ..... Our first new car ever! To say the least we were nervous, worrying about paying to much, worry about negotiating ( which is neither of our strong suites). Keith made the entire process painless, and actually very enjoyable!! Keith was upfront about everything and really listened to us. We can't rave enough about bertera subaru in west springfield ma! Loved the experience almost as much as we love our new forester!!! Thanks Keith!!! More

Helpful I had a check engine light come on (along with every other light on the dash) so I brought the car in, they charged the diagnostic fee, tweaked the or I had a check engine light come on (along with every other light on the dash) so I brought the car in, they charged the diagnostic fee, tweaked the order of the cylinder firing, checked all the plugs, wires, cleaned out the fuel system and let me know if the lights came back on that they wouldn't charge me again to look at the computer's list of errors. It was a day of thing (obviously) I called at 9 am and they got me in around 2, and out by 3:30. I haven't had any issues since plus a nice little spot to work remotely with free wifi was very helpful. I'll be back, Steve Lewis's service was never on time or helpful so although I bought the car there I'll trust Bertera to service it from now on. More

Disaster Made Worse Our recent experience with Bertera Subaru was such a catastrophe. We have purchased 5 cars from Bertera in total, but will not return again. We have Our recent experience with Bertera Subaru was such a catastrophe. We have purchased 5 cars from Bertera in total, but will not return again. We have been disappointed with their service department for a long while. They changed a head gasket in one of our older cars, and charged a couple of hundred dollars more than estimated. There was no informing us of the increased cost prior to the work being done. We purchased a used car from them which had a leaking head gasket, differential problems and brakes in need of repair. Supposedly the car had been inspected by Bertera with the assurance that any problems would be taken care of by them. They resolved issues when it was brought back after having been reviewed by 2 other mechanics. Then we purchased a 2013 Impreza from Bertera. The purchase of the car went well. At approximately 46,000 miles the transmission died, only to be followed by a 2nd transmission failure and then a third all within a 2 to 3 month period. There is not enough room here to cover all of the back and forth communication between Bertera, Subaru of America and us. We eventually brought our car to Steve Lewis Subaru from Bertera. We received minimal if any support from either the service department or the management of Bertera. We were initially told the transmission fluid was black, but because a code within the car didn't register the transmission which was under warranty could not be replaced. Bertera replaced the fluid, charged us for it and told us to take the car. We were told the changing of the fluid might resolve the situation. We were charged for the fluid even though it wasn't scheduled to be changed. Subaru of America reimbursed us for the fluid change following the first transmission failure. The first transmission went, as did a second transmission, and lastly a third causing my husband to skid about 200 feet and into a guardrail off of the highway. He was transporting the car to Steve Lewis from Bertera where it had just been repaired. It went 18 miles on a new transmission before it, too failed. The transmission failures were difficult enough as it was but we were equally incredulous with the rude and unsupportive treatment we received. The difference in service between Bertera and Steve Lewis Subaru was 180 degrees. I won't return to Bertera. More

Bait and switch or coincidence??? I found this car on cars.com. Then looked at it on Bertera subaru website, in which it was the same.It looked like the perfect car for our daughter an I found this car on cars.com. Then looked at it on Bertera subaru website, in which it was the same.It looked like the perfect car for our daughter and granddaughter. Safety is our #1 concern when purchasing the car for them. I called them this morning to confirm it was there. Then called Back this afternoon to make an appointment and was assigned Dan Leary as our salesman since we were driving approx 80 miles to and from to test drive and ultimately purchase the car for our precious cargo. The pleasant lady Nicole told me that it would be ready and waiting for when we arrived at our appt. 1st when we arrived Dan was not there, he had gone to the dentist and the car wasn't ready. That was no problem because things happen. Then Joe offered to help us but he seems very rushed and gave the impression that he had better things to do.When shown the car, it had more than 9,000 miles more than advertised. I understand with people test driving miles add up, but 9K??? After test driving the car ourselves with no escort, I fell in love with the car and wanted to keep it for myself. But, once we arrived back to the dealership and started to negotiate, mentioned the bad tires, alignment, timing belt replacement, we were informed that it was sold before we came to the dealership. They said they called us, in which they did at 5:43. We arrived at the dealership at 5:35, so we were at the dealership 10 min before they "tried to call us". Professional courtesy would have offered us another car with comparable value. But, NO they let us walk out of the door quite upset and NO car. I will never go back to this dealership. Is this bait and switch or just coincidence???? More

new car purchase Tyler Landry made shopping for a new car one of the best car buying experiences ever for me and my wife. Tyler worked with us and really made us feel Tyler Landry made shopping for a new car one of the best car buying experiences ever for me and my wife. Tyler worked with us and really made us feel like he was there to help us. I would truly recommend if you go to Bertera Subaru ask for Tyler. John & Liz Johnson More

By far the best car shopping experience I've had Bertera Subaru should be a model for all dealerships. Honestly. They gave me by far the best price on my new Subaru and gave me a great deal on my tra Bertera Subaru should be a model for all dealerships. Honestly. They gave me by far the best price on my new Subaru and gave me a great deal on my trade-in as well, all without having to be a master negotiator. Josh, Mike (a new salesperson), and all the other staff were super friendly in a genuine way, and I can appreciate that very much. As long as my experiences are consistent, Bertera Subaru will have a lifetime customer from me. More

Very professional people! Very nice experience with Holly: she is informative, prompt in her replies, and very nice. We ended up purchasing somewhere else (we went to a dealers Very nice experience with Holly: she is informative, prompt in her replies, and very nice. We ended up purchasing somewhere else (we went to a dealership that had the car we wanted already in their lot), but we were so impressed with Holly that we want to go back to Bertrera Subaru for our second car! More