Bertera Subaru of West Springfield

knowledgable, patient, and fair sales representative I recently bought a 2016 Crosstrek from this dealership. They did not have the combination of model and features that I was hoping for on the lot but I recently bought a 2016 Crosstrek from this dealership. They did not have the combination of model and features that I was hoping for on the lot but arranged for an inventory swap with another dealer. Through no fault of Bertera, the other dealer reneged on the swap. The sales representative who was working with me, Keith Goldsmith, did everything he could to find a substitute in a timely manner. His manager was supportive and they quickly arranged for me to purchase a different Crosstrek--I am very happy with it and with the customer service provided by Bertera and particularly by Keith Goldsmith. Keith gave me an excellent deal on my purchase and trade and was completely transparent about the entire process. No sales pressure, only patient and complete answers to my many questions. I recommend this dealership and Keith Goldsmith in particular. More

2016 Crosstrek 10-10-16 Such a great friendly staff helping you find and attain the car you want. Keith was very attentive to our needs and what we wanted as far as NOT only Such a great friendly staff helping you find and attain the car you want. Keith was very attentive to our needs and what we wanted as far as NOT only the car but price wise and where we wanted to be financially with this new car. I couldn't be happier with this purchase and it was made easy by the great employees at Bertera Subaru of West Springfield. More

Great Experience I had a great experience when I bought my car here. I didn't even realize that there were some bad reviews on here. Maybe it depends on the sales pers I had a great experience when I bought my car here. I didn't even realize that there were some bad reviews on here. Maybe it depends on the sales person you deal with? Keith Goldsmith was great in finding the right car for me. He was extremely helpful and pleasant to deal with. I feel like I got a decent price and was able to drive the car off the lot the following day. This was my first time buying a car and I thought everything went smoothly. Everyone we dealt with was friendly and seemed quite transparent. We'll probably be going back there when my girlfriend needs a new car. More

complete customer care I first met Keith I Dec. Of 2014, I had Just totaled my existing vehicle. I worked with Keith Goldsmith, but my financial Circumstances were short I first met Keith I Dec. Of 2014, I had Just totaled my existing vehicle. I worked with Keith Goldsmith, but my financial Circumstances were short of. Making A purchase possible. Keith followed up With a promising new vehicle a few weeks Later. Too late ( this time) but I would not Forget his Efforts, follow through, and Sincere dedication to me as a customer.. I have kept in contact with Keith over time Hoping to get the Vehicle of my Dreams. That happened this past September 2016 I visited Dealers from Easter ma. (planet sub.) and as far south as Martinville Va. Most sales associates. Were plesant, Informed, & courteous. But they lacked the Personal Relationship & Knowledge that Keith Goldsmith has. You and I both Benefited by having him on your TEAM ! More

Taking the time to find my perfect car I had the best possible car buying experience here. I never felt like I was being pushed to make a decision. I felt all my questions were answered tho I had the best possible car buying experience here. I never felt like I was being pushed to make a decision. I felt all my questions were answered thoroughly. I don't mean to sound corny, but my experience here renewed my faith in car dealerships. More

Disrespectful I had set up an appointment to sign the loan application and finalize my car purchase on Friday at 3pm. I was informed Friday morning, while I was at I had set up an appointment to sign the loan application and finalize my car purchase on Friday at 3pm. I was informed Friday morning, while I was at work that there was a problem with my loan which left me with very little time to come up with an alternate plan, esp. since I had also been given very little additional information. I played phone tag with the sales rep and since I could not speak with him on the phone I decided to keep the appointment, I actually was 20 minutes early. As I informed the sales rep Jeremy that I was upset because they had not run the loan application earlier so I would have time to address any issues, he asked me to step outside "away from the chaos" aka away from other customers who may overhear me. I was not rude or loud. When I informed him that I was there to discuss the issues and come up with a solution (aka a larger down payment) he then informed me that my appointment had been given to someone else. edit: I would like to add that after writing this review I was by contacted by someone from the dealership trying to address and if possible resolve the issues. Unfortunately it is not possible to undo an experience but it is also important to note that attempts were made to create a more positive experience. More

Frustrating They have out sourced their phone service. After finally getting some one to answer, and tell them my situation...."I would have to talk to my serv They have out sourced their phone service. After finally getting some one to answer, and tell them my situation...."I would have to talk to my service advisor.. Lrt's see if I can get anyone on the line for you.....many minutes. No one available. To make a long story short....she suggested I get my car started and come to athe dealership to find the ansera to my question. Not a great thought on getting on 91, fight traffic, cross the bridge, hit Six Flags traffic and bring a caar that is ify...for a ride on . I have a Thursday appointment that I scheduled last week. This may be my second rreview- I believe I accidently deleted the first.. Marjorie Morgan More

Bertera Service Manager is Lousy As a three time Bertera Subaru buyer I have been happy with my car(s) and the Sales and Finance folks. at Bertera. The check in for serice people are As a three time Bertera Subaru buyer I have been happy with my car(s) and the Sales and Finance folks. at Bertera. The check in for serice people are mostly great. But Carlos Balula leaves a lot to be desired as the head of a serivce department. He is a poor communicator and the sole reason I will not be buying another Subaru from Bertera-West Springfield. I was there for service on 5/7/16 and was told that I needed four new tires. It was also noted that I had been aprised of this in my previous service visit in January. I had not been. It is noted on the "Report Card" but it was not brought to my attention during the January service visit. Had it been, I would not have driven the car on two long trips in the interceding months. My recent Report Card from May 7th states that my rear tires have gone from RED to YELLOW, a miracle! since I was verbally told that now I really better get new tires soon! When I called Carlos Balula to bring this to his attention and to request for some kind of monetary assistance based on his service department's poor follow through and communication, he called me back once to see what I wanted and has not returned any of my calls since. I work 50 hours per week in Connecticut and have no time to play telephone games. I will not return to Bertera for service or another car in the future. More

Fast and Pleasant Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle t Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle that you were not interested in. Pricing was more than fair and actually under KBB prices. I would encourage people to visit Bertera if they were looking for a new or used vehicle. I will say that they lack in post purchase process of tying up loose ends. A bit of a headache managing them after they have your money. It would be nice to have the same attention that you receive pre purchase, post purchase. I have yet to find a dealer with that level of attention...Oh well...That is the only reason I gave them 4 stars instead of 5. More

stay away from this dealership, not honest about fees After seeing a car on autotrader.com, I contacted this dealership. I drove many hours to see the car and liked the car. A price was negotiated, but it After seeing a car on autotrader.com, I contacted this dealership. I drove many hours to see the car and liked the car. A price was negotiated, but it took them a long time to actually put a quote in writing. After they asked me for an additional deposit on the car, I requested a written quote prior to committing more money. When it finally came, they added $450 to the price which was never mentioned! If I had known that in advance, I would have never driven many hours because with that additional $450, the car was no longer a good deal. It then took many attempts to get the deposit back. The whole experience left a very bad taste on my mouth and I would only recommend for my worst enemies to go there! More