Bertera Subaru of West Springfield

Amazing Experience Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in any Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in anyway which was refreshing and unexpected. Justin was amazing, funny and really informative. It was a pleasure working with him and the many of the other employees there. Thank you guys for all you do! More

Good sales, not so good service I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months la I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months later I had service done to my vehicle in which they towed it to Balise Honda right across the street for further diagnostics and they charged me 106 dollars just for that. Not very pleased with that. More

I felt that Keith Goldsmith went beyond expectations. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. More

From Oil change to Oil Leak Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru X Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru XV Crosstrek. Although, making an appointment with them seems to be confusing, chaos and a hazzle for many of their scheduling inconviniences, I am loyal to my car, and I always commit to show up and bring my car for its maintenanace, when its due. I am extremely dissappointed of my last treatment as the lady that took care of me knew how to talk the Subaru language (whatever that is) rather than be more customer friendly. But more important yesterday on my way to work, My low oil engile warning light turned on for the first time in fours years. I checked my oil and it needed at least 2 qrts of oil I of course went to the local store and got some oil. I tried calling the dealer all day yesterday but it was busy as I was busy at my work place as well. I even tried today and i was not lucky. I do not recommend this dealer at all for maintenance as I think they are not takign care of their customers properly. More

Fantastic dealership with fantastic sales department I have bought several autos from this dealership and am never disappointed. Sean Sullivan continues to hire and maintain quality employees who go the I have bought several autos from this dealership and am never disappointed. Sean Sullivan continues to hire and maintain quality employees who go the extra mile. Keith Goldsmith handled my last purchase and was fantastic to work with-making sure all my requests were met and doing so without hesitation. More

Blessed I want to thank everyone who helped me I thought I would never be able to finance a car exp with my credit the way it is but you guys took your effort I want to thank everyone who helped me I thought I would never be able to finance a car exp with my credit the way it is but you guys took your effort and your time to help me and I aperciate you guys so much I would never go anywhere else now and glad I choose Subaru More

Happy vehicle-purchase experience! I hadn't purchased a vehicle for many years and this was a major decision. After many hours of reading vehicle information and customer reviews, I de I hadn't purchased a vehicle for many years and this was a major decision. After many hours of reading vehicle information and customer reviews, I decided on Bertera Subaru. Keith Goldsmith was knowledgeable, friendly, and a pleasure to deal with. He answered every question well and honestly, with other customers' experiences as examples. This is a customer-centered, trustworthy dealership. More

Stay away from this dealership If you want to be yelled at and.berated General Manager Shawn Sullivan after spending 34k+ then by all means. While the majors of Subaru vehicles may If you want to be yelled at and.berated General Manager Shawn Sullivan after spending 34k+ then by all means. While the majors of Subaru vehicles may be problem free be warned when you get a vehicle with defects prepare to go through pure xxxx with them and Subaru of America. Besides battling cancer and orthopedic issues the past 6 months have been a horrible experience . This has. Even going on since I bought the Forester six months ago. They do not care and the finance manager is a scammer that does not let you read what you are signing. RUN FADT AND FAR AWAY!! And no I will not give you my number since you can't find it this shows how much of a valued Subaru owner you think of me! I will never own another Subaru thanks to the horrible experience and treatment! Looking forward to joining the Toyota family! More