Bertera Subaru of West Springfield

Three Forester'sI'm I have purchased three Foresters from the same salesperson and he is the main reason I will go to Bertera first next time car buying time comes around I have purchased three Foresters from the same salesperson and he is the main reason I will go to Bertera first next time car buying time comes around. More

Sales department very easy to work with. Salesman was very easy to work with. No undue pressure. Knowledgeable. Service department was just ok. Took 4 trips to resolve a 'no start' condition Salesman was very easy to work with. No undue pressure. Knowledgeable. Service department was just ok. Took 4 trips to resolve a 'no start' condition of a period of a couple of months. More

WRX purchase I bought a new WRX and have been very pleased with the car. Jonathon Bernard was a great help and did not play games. Thanks again! I bought a new WRX and have been very pleased with the car. Jonathon Bernard was a great help and did not play games. Thanks again! More

Informative and Accommodating I have never owned a Subaru, but liked the style of the Forrester. After a conversation with my Sales Representative, I decided to test drive both th I have never owned a Subaru, but liked the style of the Forrester. After a conversation with my Sales Representative, I decided to test drive both the Forrester and the Cross Trek. Although I liked both very much, I settled on the Cross Trek because it was a better size for my needs. I appreciated having the opportunity to make a thoughtful decision over a three-week period without any pressure from the dealership. I returned to test drive both cars a second time and spent time wandering around the lot considering color options. My Sales Representative was extremely patient. I am thrilled with my new car! More

Great experience with Raz We came to Bertera with a solid idea of what we wanted and Razmik Keshishzadeh was just great to work with. Raz was a low pressure negotiator and resp We came to Bertera with a solid idea of what we wanted and Razmik Keshishzadeh was just great to work with. Raz was a low pressure negotiator and responsive to our every ask. Everything went just as we expected and we wound up having a smooth experience because of the attention Raz paid to us. We feel great about our CrossTrek decision. More

Excellent service super recommended!!! I arrive to MA with put a car. I search for a subaru car dealer and contact via internet. Sheila call me and do all the process to made the lease of t I arrive to MA with put a car. I search for a subaru car dealer and contact via internet. Sheila call me and do all the process to made the lease of the vehicle. They came and get me to the dealer, to sign and get my new vehicle. Very good experience, very helpful, respectful amd honest. Sheila Serrano outstanding in service and customer service.The sales person, Dan Leary super good, responsible, available, and thrustfull. I am very happy with Bertera Subaru experience. Thanks More

Outstanding I received great all around great service. The salesmen cared enough to get to know me so that I would be matched up with the perfect car. I suggest t I received great all around great service. The salesmen cared enough to get to know me so that I would be matched up with the perfect car. I suggest this Subaru of West Springfield to everyone! More

Great Sales Person Our salesperson, Gilbert, was terrific! He listened to my needs and helped me find the right vehicle to fit those needs. I really appreciated his appr Our salesperson, Gilbert, was terrific! He listened to my needs and helped me find the right vehicle to fit those needs. I really appreciated his approach to selling as opposed to other sales approach we experienced (people trying to get me to buy what was not what I really needed/wanted). More

Finally!!!! Keith made car buying easy! We were not looking forward to purchasing a new car at a dealership, having gone through this process before. When we read some reviews about Keith Go We were not looking forward to purchasing a new car at a dealership, having gone through this process before. When we read some reviews about Keith Goldsmith at Bertera Subaru, we decided to contact him and we are SO glad we did! After introducing ourselves to him, we explained what vehicle we were interested in, (2017 Forester), and requested a test drive. While we drove, Keith answered our questions about the car and pointed out all the newer features that our current Forester did not have. He was extremely patient and knowledgeable, being that it had been several years since our last purchase, and we were brought into the 21st century very quickly with Keith!! He had a great sense of humor and made the negotiating process painless. When we needed to contact him after leaving the dealership, he always responded quickly. His attention to every detail, ( he even cleaned our old license plates before putting them on our new car!), was impeccable and he made sure everything was perfect with the car before we drove it off the lot. We also want to thank Shawn, ( the General Manager), for working with Keith and us to reach a satisfactory deal quickly! Thanks too, to Tom, the Business Manager, for getting us through the paperwork and financing with ease. We LOVE our new Subaru and because of Keith Goldsmith, we will be happy to recommend him and Bertera Subaru to anyone and EVERYONE!!! More

Great experience They made the whole car buying experience a pleasure. I would return again in the future to buy again. Andrew knows everything about Subaru cars and h They made the whole car buying experience a pleasure. I would return again in the future to buy again. Andrew knows everything about Subaru cars and has a clear passion for what he sells. More