Bertera Subaru of West Springfield

I did some pre-shopping for my daughter who was wanting to purchase a new car to replace her aging 2017 compass because her commute to and from school was quite lengthy. I expected the usual overbearing c to purchase a new car to replace her aging 2017 compass because her commute to and from school was quite lengthy. I expected the usual overbearing car sale experience, which I dreaded. I was paired with John Barrows to assist me in looking at the 2024 Impreza that I had looked at online prior to my arrival. . John was friendly, knowledgeable, and not pushy at all. I test drove the Impreza, and brought my daughter in the next day to drive the car. We agreed upon a price for the Impreza, and Rich and I were able to meet in the middle and negotiate a price for our trade in. I did not feel "low ballled" at all, dealing with Rich was a pleasure. We had a monthly payment budget in mind and were able to come in under our number with the help of the finance team. We hit a few snags with insurance transfers that threatened the timeline for which we needed the car. John went above and beyond came in on his day off to ensure that our timeline was met. Pick up day, a few scratches were noticed on the brand new vehicle, John was sure to make it right and had my daughter bring it back for a buffing. We also requested all weather mats which John delivered to us on his off time. I cannot say enough good things about John Barrows, I would be more than happy in the future to purchase from him if I needed a new car. I would also highly recommend John and the entire team at West Springfield Subaru for a car buying experience that is pleasant, and professional. 10/10 rating! More

I can not say enough about my salesperson, Dee Finkel. 5/5 stars for her! I was nervous to go car shopping for the first time at a dealer because I'm a young woman, went alone, and was only in the market 5/5 stars for her! I was nervous to go car shopping for the first time at a dealer because I'm a young woman, went alone, and was only in the market because my previous car was totaled. I'm grateful that I was paired with Dee. She went above and beyond in everything she did to ensure I was both happy and comfortable in my new-to-me 2021 Outback. She was honest, but not pushy; always communicative; and made car shopping fun. It was like shopping with a trusted friend. She came in on her day off to ensure my car would be ready for me and even scoured the used parts for a cargo cover since I mentioned I loved mine on my old 2007 Outback. If you are going to Bertera in West Springfield, ask for Dee! The sales manager, Rich, was also very kind when I first arrived. He only recommended cars within my comfortable price range and helped reduce the initial price tag of the Outback I purchased. He and Dee got as excited as me when we figured out that the car I loved fit within my budget. Dropping a star because I had a few bumps in my purchasing overall, however, they were not my salesperson's fault. More

Starlyn was very helpful from start to finish! He was very professional, supportive, and patient. He was very professional, supportive, and patient. More

Had a delightful experience purchasing a used Crosstrek here! Sheyanne and Mike were pleasures to deal with, and everyone went above and beyond to deliver quick, quality, honest service. Could not be happi here! Sheyanne and Mike were pleasures to deal with, and everyone went above and beyond to deliver quick, quality, honest service. Could not be happier with my decision to shop here! More

We started off not even sure we were ready to buy a car, and Starlin accepted that He helped us with that decision....no sales pitch, just being helpful and respectful to both my wife and myself as we inde and Starlin accepted that He helped us with that decision....no sales pitch, just being helpful and respectful to both my wife and myself as we independently explored the options. We found her special car, a "CrossTrek" and were able to negotiate a good, fair deal on the car and our trade, enough to make it worth driving back up from Maryland a week later to take delivery. More

Both my son and I had the best car buying experience at Bertera of Subaru. our sales rep, Starlyn Zabala, was great, very relaxed and no high-pressure sales. I really enjoyed working with Starlyn and whe Bertera of Subaru. our sales rep, Starlyn Zabala, was great, very relaxed and no high-pressure sales. I really enjoyed working with Starlyn and when I am ready to purchase another Subaru, I will seek Starlyn out. Hilary Sherwood, the Business Manager was amazing. I would not have been able to buy my car without all of her help. These were used cars my son and I were purchasing and Ron Russo, the Service Director was wonderful, taking the time to going over each car and what had been done and the condition of each car. I cannot say enough of our experience and will definitely go back to Bertera Subaru!!!! Shari T. More

My husband and I have always received exceptional service from Joe Bucko and your service dept. from Joe Bucko and your service dept. More

We had a great experience dealing with Bettera Subaru of West Springfield and especially working with our sales consultant Kieth Goldsmith who made us feel very comfortable and very satisfied with the purch West Springfield and especially working with our sales consultant Kieth Goldsmith who made us feel very comfortable and very satisfied with the purchase of our 2024 Subaru Outback! It was a very smooth transaction and we would definitely recommend this dealership to anyone looking to purchase a new vehicle! More

I am a fellow salesperson at a different dealership who has bought several Subarus from John Bernard dating back to 2016. I frequently tell my customers about the salesman who had two arms full of paperwor has bought several Subarus from John Bernard dating back to 2016. I frequently tell my customers about the salesman who had two arms full of paperwork and license plates that offered to help me when I was 18 wanting to test drive a Crosstrek a half hour before closing after his coworker told me no we’re about to close. He has become my role model when it comes to what I do every day. That's why I have purchased 2 WRXs and a STi from him. I treat all of my customers the way John treated me when I bought my first car from a dealership. It's helped shape me into what I have now become in my career. For that I thank you John, I will forever send anyone searching for a Subaru to him. More

Joe and Hillary were both very helpful in navigating the process including my complicated trade-in. process including my complicated trade-in. More