Bertera Subaru of Hartford

Our Experience Tim was a very friendly and knowledgeable salesperson. We had some issues and some miscommunication at one point during the sales experience, but fort Tim was a very friendly and knowledgeable salesperson. We had some issues and some miscommunication at one point during the sales experience, but fortunately we we were able to work it out! More

Respectful, not pushy, knew their stuff. We weren't planning on buying anything yet and were just looking. Everyone was friendly and helpful without being pushy and/or just looking to make a We weren't planning on buying anything yet and were just looking. Everyone was friendly and helpful without being pushy and/or just looking to make a sale. Bill K. worked with us, asked questions, really listened to what we had to say and respected our opinions - meaning he didn't try to change our mind about what we liked or wanted in a car. He also understood that I was still hesitant to give up my 15-yr-old 2002 Outback. It was in good shape but due to age would eventually start needing expensive repairs, which is why we were starting to look around. He was very knowledgeable and found us a car similar to what I had. On one question we had he got someone else more knowledgeable about it to speak with us. We did a test drive - sweet ride. We asked for time to talk and think some more. He left us alone. When we came back in to talk, he made us an offer we couldn't refuse. Finance also found us a warranty we couldn't refuse. Bill has checked in with us a few times to see if we had any questions and how we liked the car. We couldn't figure out how to set the clock - the manual wasn't helpful on that - and we brought it in. Bill was with another client but had Guy come out to the car and set it up for me. Guy was a sweetheart and patiently went through everything on the dash with me and set things up the way I wanted them. LOVE the car!! I've had it two weeks and already took it to Maine and back. Very sweet ride - like floating. Bill is a great guy and we highly recommend him and the dealership. It was a refreshing change from past dealership experiences where they only cared about selling a car no matter what or how, and getting as much money as they could out of us. Thank you Bertera Subaru of Hartford! :) More

Hector was GREAT! Overall, my experience with everyone at Bertera Subaru was great. I came into the dealership last week to purchase a new car. It was my first time buy Overall, my experience with everyone at Bertera Subaru was great. I came into the dealership last week to purchase a new car. It was my first time buying and I found the perfect vehicle, exactly what I was looking for - an Impreza - with the help of Hector, one of the salesmen. He was absolutely outstanding! Extremely helpful, efficient, kind and he made the buying experience so simple and easy. I would highly recommend Hector to anyone who steps foot into the dealership’s doors. Thanks for everything! More

A great leasing experience at Bertera Subaru My husband and I visited two local Subaru dealers in our search for a new Outback, my second Subaru. At the time we were not sure whether we’d be purc My husband and I visited two local Subaru dealers in our search for a new Outback, my second Subaru. At the time we were not sure whether we’d be purchasing or leasing. We were pretty satisfied with our initial experience with Dealer 1, but our experience at Bertera a few days later was so positive—from the initial appt set-up to the first sit-down to the test drive to the Q&A to the negotiations—that we decided to go with Bertera. We felt extremely well taken care of by our salesman Joe Boughton, who spent 3 hours with us during that first visit. Joe is very personable and friendly, yet completely professional. There was no question he couldn’t answer. He knew the Outback line inside and out and could answer all our questions about the newest safety features and amenities. He made the whole experience quite entertaining, in fact. And at the point when we had settled on s particular car and we’re negotiating price and whether to buy or lease, we felt he did a good job of helping us get a deal all parties were satisfied with. I would definitely work with him again and refer friends to ask for him at Bertera. When we came back yesterday to pick up our car, do the final financing paperwork, and get a final demo of the new cars features, Joe again made himself available for as long as we needed, then took us thru the Service Dept before we left. We feel we were very well taken care of at Bertera. More

Pleasant experience Since the moment I walked in the dealership, I felt very comfortable. The sales rep was very honest with at the beginning and I didn’t feel pushed to Since the moment I walked in the dealership, I felt very comfortable. The sales rep was very honest with at the beginning and I didn’t feel pushed to make a purchase. I then met the GM and he explained what he could do for me and I felt very good with his service. It was an overall great experience and I would recommend to anyone! More

Awesome experience Bill was amazing to work with. Jose in finance too. The whole experience was wonderful from walking into leaving with a new car it was amazing Bill was amazing to work with. Jose in finance too. The whole experience was wonderful from walking into leaving with a new car it was amazing More

Great experience at Berterra Michaelangelo was great to work with. He was a real straight shooter who was knowledgeable about the features of the Crosstrek I was interested. Michaelangelo was great to work with. He was a real straight shooter who was knowledgeable about the features of the Crosstrek I was interested. He elaborated on the details that were important to me, got the answers to any questions he didn't know and recognized when not to waste my time trying to sell me things I did not want. I appreciated his straight forward approach. More

Awesome experience Buying my new 2018 Forester was a pleasant experience from start to finish. The ladies at the front desk greeted me with a smile when I came in, Issa Buying my new 2018 Forester was a pleasant experience from start to finish. The ladies at the front desk greeted me with a smile when I came in, Issa D proved to be a very friendly and very knowledgeable salesperson, and I got my new car at a great price. I even got a very reasonable trade-in for my previous Forester. I’ll be buying my next Forester at Bertera, and I’ll be looking for Issa D! More

Purchase of vehicle Straightforward and gave me opportunity to test drive vehicle. Not pushy in their approach and answered my questions. Able to negotiate price to some Straightforward and gave me opportunity to test drive vehicle. Not pushy in their approach and answered my questions. Able to negotiate price to some extent and got good deal on my trade-in. More

Great Experience! Nick was great to work with! This is our 5th Subaru and so far we are happy with it :) He was quick to help us find the perfect car. This was very imp Nick was great to work with! This is our 5th Subaru and so far we are happy with it :) He was quick to help us find the perfect car. This was very important to us after just having a very negative experience with Garavel Subaru. More