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Bertera Subaru of Hartford
Hartford, CT
318 Reviews
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Showing 318 reviews
July 05, 2018
Worst sales experience I’ve ever had! I would like to start by saying that I have never set foot in Bertera Subaru - Hartford nor have I spoken to any of the salespeople. I am currently ca I would like to start by saying that I have never set foot in Bertera Subaru - Hartford nor have I spoken to any of the salespeople. I am currently car shopping, and have inquired about some Subarus online and have visited 2 Bertera locations in MA. I’ve received several texts and calls from Bertera Hartford, but have not engaged with any salesperson because I am taking time to shop for the best option for myself. In one day (June 28th) I received 4 methods of contact from one salesman. The first was a call and voicemail from the Bertera Hartford number, followed by a text from the Bertera Hartford thread. These seemed normal, and I was at work so I did not listen to the voicemail or respond. A few hours later I received a text message from a personal phone. The initial message included just my name with a question mark, and the person did not identify themselves. When I asked who was responsible for the text, Shamus revealed that he was from Bertera Subaru of Hartford. The same salesman had already contacted me twice via the Bertera numbers that day, and then texted me from his personal phone number without identifying himself in his initial point of contact. I thought this was strange, and an extremely aggressive sales tactic, so I blocked his personal phone number. At around 10:30 PM the same day, I received a notification that Shamus was requesting to be added to my Snapchat via his personal phone number. When Bertera was contacted regarding this matter, it was brushed off and unaddressed. They said that the information is “public” so it should not be a big deal. However, my cell phone number is NOT public. This salesman took my personal information from Bertera’s records and added it to his personal phone records to find a separate account of mine that is NOT PUBLIC. I am horrified at this treatment and borderline harassment from Bertera and that they have not contacted me to follow up regarding this inappropriate behavior. Not only would I never recommend Bertera Hartford - I will never even consider buying a vehicle from ANY Bertera location if this is how the corporation will allow their salespeople to treat others. More
by hbylik
Employees Worked With
Shamus Zia
March 14, 2018
Outstanding We went in to gather some information about a new car for my family and I. Issa was right there helping us with everything we needed and answered all We went in to gather some information about a new car for my family and I. Issa was right there helping us with everything we needed and answered all our questions. Even though we did not end up buying a car, he was outstanding and really helped with the experience. Car buying is stressful and he made everything much easier. Looking forward to coming back to a new car More
by Dillon3
Employees Worked With
Issa Daoud
March 13, 2018
Exelent service Just go and they take care of you . Crew very friendly . Salesperson - Issa. helpfull any question you have they can help . Planty vehicles to choice. Just go and they take care of you . Crew very friendly . Salesperson - Issa. helpfull any question you have they can help . Planty vehicles to choice. More
by Twins
Employees Worked With
Issa Daoud
March 12, 2018
Great Customer Service Tre listened to what we wanted and was able to find the car to test drive. After test driving, Tre was then curious on what else we wanted in a new ca Tre listened to what we wanted and was able to find the car to test drive. After test driving, Tre was then curious on what else we wanted in a new car. We had a great experience working with Tre and would definitely recommend him to others looking to buy a car. More
by Oshinbreeze
Employees Worked With
Trenton Meade
March 12, 2018
Excellence Customer service was excellent,I was greeted at soon as I walked in the door with I smile,Dealership was very clean and everyone was very professiona Customer service was excellent,I was greeted at soon as I walked in the door with I smile,Dealership was very clean and everyone was very professional,I highly recommend this car dealership More
by Bebe007
Employees Worked With
Tre Meade
March 12, 2018
Superb Customer Service Working with Issa made our car buying experience at Bertara easy and seamless. He was knowledgeable, friendly and helped us choose the right car. The Working with Issa made our car buying experience at Bertara easy and seamless. He was knowledgeable, friendly and helped us choose the right car. They didn’t have a Crosstrek in stock with the exact options that we wanted, so he went out of his way to get them installed without having us wait 12 weeks for one to be ordered from the factory. My wife and I highly recommend Bertara and working with Issa made the whole experience that much more enjoyable. More
by Paul Rosenbeck
Employees Worked With
Issa Daoud
March 11, 2018
The best! Jaime was excellent! I would highly recommend working with him when you come in! He provides clear and concise information and was very helpful in pic Jaime was excellent! I would highly recommend working with him when you come in! He provides clear and concise information and was very helpful in picking my perfect car! More
by kja1227
Employees Worked With
Jamie Pereira
March 10, 2018
Love the way sales and staff treated me at Berta. Love the sales and service at Bertera. Special thanks to Paul, Chris and Jose for treating me so well. I would strongly recommend this dealership! Love the sales and service at Bertera. Special thanks to Paul, Chris and Jose for treating me so well. I would strongly recommend this dealership! More
by Pam
Employees Worked With
Chris and Jose, Paul Kapij
March 05, 2018
Great experience My dealer Bill was super helpful in getting me in the perfect car! I had a great experience overall and I would definitely recommend Bertera Subaru. My dealer Bill was super helpful in getting me in the perfect car! I had a great experience overall and I would definitely recommend Bertera Subaru. More
by Grace89
Employees Worked With
O'neal McDonald, Bill Koutroumanis, Tim Austin
March 04, 2018
Wanted a new car! Went in looking to trade in my 2002 (pretty beaten down) Hyundai Elantra for a pre-owned Subaru. It was my first time financing a car on my own, and B Went in looking to trade in my 2002 (pretty beaten down) Hyundai Elantra for a pre-owned Subaru. It was my first time financing a car on my own, and Bill was very helpful and explained everything to me. They also gave me the highest amount for my trade-in compared to other dealerships I had visited prior. I’m very happy with my 2015 crosstrek! Everyone at this dealership was very friendly, and they were eager to help. You guys all made this experience fun rather than stressful, so THANK YOU! More
by Leahpluchino
Employees Worked With
Bill Koutroumanis
