Bertera Subaru of Hartford

Simple CPO Purchase We had a good experience purchasing a CPO Subaru here with help from Anthony Favoccia. After doing a lot of research I found a promising vehicle on th We had a good experience purchasing a CPO Subaru here with help from Anthony Favoccia. After doing a lot of research I found a promising vehicle on the website and scheduled a test drive online. Anthony struck the right balance of answering our questions and providing extra information without being overbearing. We knew what we were looking for, and he worked with us to make it happen instead of trying to push us in any other directions. Solid strategy, because we left happily with the car that day. More

Greta We were lucky to have gotten a rather knowledgeable and well-mannered young man, Guy Maggi, to help us in our search. He didn't waste our time and had We were lucky to have gotten a rather knowledgeable and well-mannered young man, Guy Maggi, to help us in our search. He didn't waste our time and had useful suggestions when addressing our concerns. His attitude was contagious and you could feel he didn't see his work as a chore. In short, he made our experience a positive one. The guy is a credit to his profession! More

I lovely new Forester I had a excellent experience at Bertera Subaru from working with my knowledgeable , friendly and attentive sales consultant Issa to completing the tra I had a excellent experience at Bertera Subaru from working with my knowledgeable , friendly and attentive sales consultant Issa to completing the transaction with Crist the business manager. He was extremely helpful and make the transaction run smooth. More

above my expectations I am very happy with this dealership. Joseph Boughton was the best dealer I ever had to deal with. I will be sending my friends to him soon. Great exp I am very happy with this dealership. Joseph Boughton was the best dealer I ever had to deal with. I will be sending my friends to him soon. Great experience. More

Great Sales Team We have bought several vehicles from Bertera of Hartford always from Issa Daoud. He is probably the best car salesman I have ever dealt with. He list We have bought several vehicles from Bertera of Hartford always from Issa Daoud. He is probably the best car salesman I have ever dealt with. He listens to what you need, goes above and beyond to ensure that you get what you asked for and leave happy, and follows up after the sale. A really great experience. I have referred many friends to Issa and they always walk away happy. The only reason they get 4 not 5 stars is that at times the negotiation process gets contentious by sales management which should be unnecessary with all the tools available to plan with before you walk in the door. The finance team is very efficient and explain everything clearly. If you are looking for a new Subaru I highly recommend this dealership. More

Dealership So here's a little information about this dealership to those who are considering going here. I purchased my vehicle early this year, February from h So here's a little information about this dealership to those who are considering going here. I purchased my vehicle early this year, February from here. I also purchased the maintenance contract for services. Today, August 29th, at 7:45 I arrived at a different subaru dealership that is closer to me for my first service. Upon arrival, I was told I do not have a maintenance contract. So I called Bertera Subaru where I purchased from, and asked what is going on. I was told it is not in the system and it. Then waited another 45 minutes and finally received the copy of the contract. So for a first service, it took 3 hours and 50 minutes at this other dealership and it was not their fault for this mishap. Going forward, I called and asked for the General Manager of Bertera Subaru. Was told he is unavailable and would call me back. Finally, he called me back and I asked him if he knew what was going on during this time. He told me "no, this is what I have managers below me for to handle". So I explained to him about the maintenance contract and how long I have been waiting at this dealership. He then tells me "This is why we give you a copy of the contract in case this happens, I don't know how long it takes for the contract to enter the system". Ok, so SIX months later, the contract is still not in the system. SIX months, seriously??? I told him how long I have been waiting here because of this. He tells me "Well there's nothing I can really do about it because I have no control over Subaru of America with making sure the contract is in the system. However, there is a 2/3 chance that the holdup is because of the dealership you are at". The attitude and responses I received from the General Manager, John Ingelleri at Bertera Subaru were incredibly ignorant to my frustration and what really happened, which is Finance Dpt of Bertera Subaru never entered the contract into their database. I see several bad reviews about this place, in which I have noticed that there have been some responses from the dealer in regards to the reviews. I hope to see a response and how they react to this because I would also like to mention that this happened on August 29th, at about 11:15am that the GM called me. This way, hopefully the owners of this dealership see this review and listen to the recorded conversation at their dealership so that they can see EXACTLY what kind of person is running their store. You make a mistake, own up to it. Don't tell me you don't know how long it takes after 6 months and tell me 2/3 of a chance that it is on the other dealers end. And don't tell me this is why you have management to handle these situations. Just because you are a General Manager, does not put you above ANY SITUATION that is causing YOUR customer a headache and a true inconvenience. I truly hope the conversation is heard by the owners, because this is one of MANY horrible situations that have come from this dealership, both of myself and other people that have also told me. More

The right price and excellent service The experience of dealing with Bertera Subaru of Hartford has been a pleasant one to say the least. The dealership is a very professional establishmen The experience of dealing with Bertera Subaru of Hartford has been a pleasant one to say the least. The dealership is a very professional establishment and I am thoroughly satisfied with my purchase, both in terms of price and service. For approximately two weeks Mr. Salazar and I had communicated through emails, text messages and over the phone being that I live in NYC. In a relatively short time span, we were able to come to an agreement on the price, and a very short while later I found myself on a trip up to Hartford, CT to pick up my new vehicle. When I arived at the dealership, I was pleasantly greeted, shown my vehicle, and allowed to inspect it while the dealership finalized the necessary paperwork. Before I knew it, the various forms were explained to me, which I then signed and was on my way home in my brand new vehicle. I would highly recommend Bertera Subaru to other prospective Subaru customers if they are at all interested in a great car buying experience, and one fantastic vehicle brand to boot. More

Excellent experience! Quick, efficient, professional are the three words that come to mind. I had a wonderful experience here from the time I walked in the door to driving Quick, efficient, professional are the three words that come to mind. I had a wonderful experience here from the time I walked in the door to driving out in the exact car I wanted! Anthony, my dealer, was very knowledgeable and helpful and made the whole experience easy and stress free! More

Worst sales experience I’ve ever had! I would like to start by saying that I have never set foot in Bertera Subaru - Hartford nor have I spoken to any of the salespeople. I am currently ca I would like to start by saying that I have never set foot in Bertera Subaru - Hartford nor have I spoken to any of the salespeople. I am currently car shopping, and have inquired about some Subarus online and have visited 2 Bertera locations in MA. I’ve received several texts and calls from Bertera Hartford, but have not engaged with any salesperson because I am taking time to shop for the best option for myself. In one day (June 28th) I received 4 methods of contact from one salesman. The first was a call and voicemail from the Bertera Hartford number, followed by a text from the Bertera Hartford thread. These seemed normal, and I was at work so I did not listen to the voicemail or respond. A few hours later I received a text message from a personal phone. The initial message included just my name with a question mark, and the person did not identify themselves. When I asked who was responsible for the text, Shamus revealed that he was from Bertera Subaru of Hartford. The same salesman had already contacted me twice via the Bertera numbers that day, and then texted me from his personal phone number without identifying himself in his initial point of contact. I thought this was strange, and an extremely aggressive sales tactic, so I blocked his personal phone number. At around 10:30 PM the same day, I received a notification that Shamus was requesting to be added to my Snapchat via his personal phone number. When Bertera was contacted regarding this matter, it was brushed off and unaddressed. They said that the information is “public” so it should not be a big deal. However, my cell phone number is NOT public. This salesman took my personal information from Bertera’s records and added it to his personal phone records to find a separate account of mine that is NOT PUBLIC. I am horrified at this treatment and borderline harassment from Bertera and that they have not contacted me to follow up regarding this inappropriate behavior. Not only would I never recommend Bertera Hartford - I will never even consider buying a vehicle from ANY Bertera location if this is how the corporation will allow their salespeople to treat others. More