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Bertera Subaru of Hartford
Hartford, CT
318 Reviews
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Showing 318 reviews
February 13, 2020
Dan Leary was great! I was very fortunate to have Dan Leary assisting me in the purchase of my 2020 Outback. He was so caring and interested in making sure I had a good c I was very fortunate to have Dan Leary assisting me in the purchase of my 2020 Outback. He was so caring and interested in making sure I had a good car-buying experience. He went way out of his way to take good care of me and make sure I was able to accomplish everything I needed to do to smooth this transaction. I highly recommend Dan! More
by Blakes
Employees Worked With
Daniel Leary
February 07, 2020
Bought a vehicle they said I was going to have free tires for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checke for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checked the oil wasn't as for a car from the dealer, every time I call they give me the runaround with the tire for life deal, so end up buying my own tires, not satisfied with all promise they offered at time of buying and then didn't back up there deals of tires for life... More
by Guayakan
Employees Worked With
Brenda Colon, Jose Texidor
February 02, 2020
Feel cheated with Tires for life program Bertera subaru I bought my Subaru in 2016 and was told that, Tires for life program was supposed to be free as long you got the car serviced by Bertera. I got the ca I bought my Subaru in 2016 and was told that, Tires for life program was supposed to be free as long you got the car serviced by Bertera. I got the car serviced as per their terms and when I was due for the tire change. they told me that only $600.00 is what you are elgibile for and the Tires price was something like 968.00. I ended up paying extra for tires in addition to the mounting and alignment charges. At the time you purchase the car, It was never written that you are eligible for only $600.00 (max). Beware. I worked with Antony in the Service department and let him know that it was not right. He did not bother to address and said these are the terms and conditions. I am looking to buy another subaru for my child. I will definitely not go here as everything is hidden and the truth is not spoken upfront. More
by hari2020
Employees Worked With
Antony
December 30, 2019
Recently leased a 2020 Forester Sport from Bertera and have to say it was the best buying experience I have ever had thanks to our sales person Cassidy Vaughn. Cassidy’s easy going personality and his ex have to say it was the best buying experience I have ever had thanks to our sales person Cassidy Vaughn. Cassidy’s easy going personality and his experience and knowledge of the Subaru product made it easy and fun buying our car. Have recommended Betera and Cassidy to Family and Friends More
by Suegovoni
Employees Worked With
O'neal McDonald, John Hair, Cassidy Vaughn, Jesse McFarland
December 14, 2019
Cassidy Vaughn was great. I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgable about the vehicle and gave me a great d I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgable about the vehicle and gave me a great deal. I was in and out in a few hours with the car I had hoped to get. I would recommend Bertera and Cassidy. More
by jdauch
Employees Worked With
Sherry Antoni, Cassidy Vaughn
September 04, 2019
Repair of 2019 vehicle Unfortunately my experience here was absolutely terrible. My car needed to be looked at right away and A few days later whenever I called it still had Unfortunately my experience here was absolutely terrible. My car needed to be looked at right away and A few days later whenever I called it still hadn’t been looked at. Every time I asked for an update or something about my car they didn’t even know it was there. Ended up bringing it elsewhere. More
by J
Employees Worked With
Not going to name
August 28, 2019
Terrible and dishonest sales experience! Please go to a different Subaru dealership. After many texts and finally a phone conversation, one of their sales managers, Lucius, and I agreed on a Please go to a different Subaru dealership. After many texts and finally a phone conversation, one of their sales managers, Lucius, and I agreed on a sale price on a 2019 Subaru Forester and trade-in value on my vehicle of which I gave them a deposit over the phone. I asked Lucius to follow-up with a text or email confirming the agreed sale price and trade-in value of which I did not receive. The next day I received a text from Lucius who stated management did not agree on the trade-in price. Typical bad car sales experience. More
by RN
Employees Worked With
Lucius Ulett, Lucius Ulett
June 30, 2019
The best place to buy a car Everyone is very friendly and helpful. From the sales people all the way up to the General Manager. They are doing everything they can to work with y Everyone is very friendly and helpful. From the sales people all the way up to the General Manager. They are doing everything they can to work with you and give you the best deal. That's my 2nd Subaru from Bertera Subaru in Hartford and i have and will tell all my friends about them! More
by BKHARLEY)3
Employees Worked With
Raz Ghazarian, Chris Piteo, O'neal McDonald, John Inghilleri, Eliezer Valdes, Tim Austin, Tomm Holigan, John Hair, Sherry Antoni
June 02, 2019
Be aware of the finance department!!! I verbally agreed with the finance department to pay 5% of interest rate on the loan. I was initially told that i was going to pay 8 % which i disagre I verbally agreed with the finance department to pay 5% of interest rate on the loan. I was initially told that i was going to pay 8 % which i disagreed. I have a credit score of 800 and put down 35% deposit for the car. After signing all the paper work and went home with the car, I went through all the paper work and realized that i was charged 6.09 % of interest rate instead of 5% as initially agreed. I was also expecting to receive 2 keys for the car instead i was given only one and was told that i need to order another key and pay more than $300 for it. The two front tires were in bad shape and i was expecting that they will replace them. They did not. I will have to buy two tires in the next few days. MY advice to everyone who is planing on dealing with this dealership: Never trust what they tell you verbally. Take your time and read all the paper work before signing them and don't let them distract you with nonsense stories. Make also sure that your car come with at least 2 keys instead of one. More
by Saha
Employees Worked With
Jonathan,, Kristen Theodore, Sherry Antoni
March 06, 2019
2019 series grey wrx First off I'm amazed at what happened. I stopped here to look at a series grey wrx 2019 and an sti. Whe. I came in I met tracy, who I liked (*****) s First off I'm amazed at what happened. I stopped here to look at a series grey wrx 2019 and an sti. Whe. I came in I met tracy, who I liked (*****) stars. But unfortunately she could not be my sales person, I asked nicely 3 times to work with tracy. I explained that I am a disabled navy veteran, and have social and personal anxiety problems, tracy was nice and talked calmly. She said Jose was my salesperson, Jose is what you think of when you of the. Classic car salesman. Maybe a nice guy on the street. I asked jose to to test drive the wrx and an sti many times. We drove the wrx it was nice i liked it, but i wanted to compare. We don't want to put miles on sti's if I'm not going g to buy it??? I asked politely to test drive two cars. For the amount I'm paying I would have done the sti. I talked to tracy put she couldn't help. Then when I said I'd buy the wrx. Jose says there simonizing it right now(750). I said I don't want that, Jose said he would take care of it. On to the finance office and Sherrie. We discussed the simonize 3x and told her jose wasn't going to charge for it, she sent us out to look at service with car it looked good. Came back and she wouldn't delete it. I could live with my warranties I purchased which I know there making money on. I would never written this but for this ridiculous 750.00 simonize treatment. So I get there subaru dealer review, which states no should have mentioned this survey at the dealer. Jose specifically says I'm getting a great car, so give him a good rating, literally walked thru service about 30sec because they will ask about it. Never went over car features nothing. So a little while after the review Oneal calls to ask how can I make this better. I said refund my 750. Which I was told to my face by jose that he would fix it? Oniel says I cant turn back the deal, no you won't turn back the deal. I said it was mostly the 750. Shocking we can't roll back the deal...I asked how he was going to make it better...Nothing 750 is not going to break this subaru dealer. I just had back surgery and I will go up to the next level. Because there was no intention to make anything better. I'm a veteran and when someone says there going to take care of it, you trust them. Os2 Alvah c Thompson disabled combat vet. More
by Os2 Thompson
Employees Worked With
O'neal McDonald, Jose Texidor, Tracey Coley, Sherry Antoni
