Bertera Subaru of Hartford

Dan does not follow up with his word. He is a liar. He is not good returning calls. Doesn't care if you are satisfied. not good returning calls. Doesn't care if you are satisfied. More

Very energetic individual with a great personality and attitude. Answered all my questions and made sure that we were not rushed through anything. Gave me his cell number and I had his email so that I cou attitude. Answered all my questions and made sure that we were not rushed through anything. Gave me his cell number and I had his email so that I could contact him 24/7 with any type of question that I might have. More

I had been searching online for weeks for a used vehicle. When one popped up it was at Bertura Subaru in Hartford but I was all the way in Rhode Island. decided to drive down as their internet price almost s When one popped up it was at Bertura Subaru in Hartford but I was all the way in Rhode Island. decided to drive down as their internet price almost seemed too good to be true. Took the ride to Ct and was so impressed with Bertera I would definitely tell anyone to take the drive, it's worth it! So many vehicles on the lot to chose from and pricing excellent! Dealership is impressive. I had Issa Daoud as my sales rep and he was outstanding! He went over and beyond his duty to please me and in the end I got a beautiful car at a great price. Issa is not your typical car salesman. He spent time with us and listened to our requests. Overall wonderful experience!! I have already told people in RI to look up Issa and take the drive to Bertera Subaru! I will definitely be back! More

Our salesman was absolute fantastic but once the sales manager "Justin" came to his desk and sat down with us the transaction went completely downhill from there. It was the worse service we have ever ha manager "Justin" came to his desk and sat down with us the transaction went completely downhill from there. It was the worse service we have ever had from a manager level. He was disrespectful to our salesman, condenscending toward us, overly outspoken and extremely non-caring. We put a $250 credit card deposit on a Kia Sorento and he was reluctant to sign something that if we can't come to terms we would get a full refund. When we walked out of there that evening we felt completely unsatisfied and uncomfortable with his entire attitude enough that the very next day I called for my refund back and never even so much as got a call back from him to apologize. We felt terrible for our salesman because he was awesome. More

We recently purchased a Subaru Outback from Issa Daoud. Honestly, we were not looking forward to the time we would have to spend purchasing a new car on our Saturday off but from the time we pulled into B Honestly, we were not looking forward to the time we would have to spend purchasing a new car on our Saturday off but from the time we pulled into Bertera and Issa Daoud met us at the door with a big smile and friendly, non-pushy nature we felt comfortable. He was patient and knowledgeable about the car we were looking to buy and while we were discussing different styles, options, colors ect...he listened to both of us and never pushed his opinion on us. When we made our decision and were waiting for approval we shared some personal stories about all of our kids and by the time we left we felt we had a new friend. When everything was all set and we could drive our new car out of the lot it was Issa's day off but he came in to meet us to make sure we were happy from start to finish. We highly recommend Issa Daoud and the Bertera Dealership!!!! Mr. & Mrs. John Converse More

Issa Daoud was incredibly honest and straightforward in dealing with me in my search for a replacement for my 2006 Subaru Legacy. There was no pressure, and he even suggested some options that I might NOT dealing with me in my search for a replacement for my 2006 Subaru Legacy. There was no pressure, and he even suggested some options that I might NOT want which allowed me to feel more trust than I might otherwise with a car salesperson! So low-pressure, no sales hype, honest dealing, as well as my previous experience with Subaru led me to purchase a new Outback from Issa. He treated me like a respected person, not just a sales prospect. I value that highly. More

Dan Holben gave us one set of numbers for add-on options, but the final contract listed higher numbers. When we asked why the change, he simpered and said, "Oh gosh, I must have made a mistake." So either he but the final contract listed higher numbers. When we asked why the change, he simpered and said, "Oh gosh, I must have made a mistake." So either he lied, or he's incompetent. Holben also told us that the financing was 1.9%. When we went to sign the final paperwork, the finance manager said, "Oh gosh, that's not right. That only applied to *other* models." However, when we checked with another dealer, we learned that the finance manager lied to us. In short, Bertera lies, misleads, and cheats their customers. Avoid them at all costs. More

I purchased a new 2013 Legacy in Nov 2012. Excellent sales experience, excellent price caused me to buy here although I live in Hamden and there are closer dealers. I also purchased the service plan - s sales experience, excellent price caused me to buy here although I live in Hamden and there are closer dealers. I also purchased the service plan - still not sure that it was the right decision. I just reached the first oil change interval today and called the service department since I would be traveling fairly close to the dealership. They told me to come down and then got me in and out within 30 minutes. Can't ask for more than that. More

Went in to dealership not really knowing what I was looking for. My salesperson showed me a used forester and it was just the car I needed. My salesperson was so knowledgable about the product he was looking for. My salesperson showed me a used forester and it was just the car I needed. My salesperson was so knowledgable about the product he was selling it made my decision easy and I took the car home that day! It was the best car buying experience ever......at no point did I feel even the least bit pressured. Thank you Bertera Subaru! More

My first time dealership experience was a nightmare! My first time dealership experience was a nightmare! I was bullied when I first got my car by the sales manager and had to tell him NOT to yell or My first time dealership experience was a nightmare! I was bullied when I first got my car by the sales manager and had to tell him NOT to yell or represent the employee selling me the car that what I was asking him during the sale was my request and nothing advised by him. I was asking for a $500 deduct to be deducted form the '09 Pontiac Vibe because a shop I had inspect it said the tires were going bald. Chris Piteo towered over me and yelled, "Well who do you think will pay this price difference" and I said, "are you asking me this because I am here to buy a car not decide how your business does its finances, do you want to sell me the car at this price or not?" I dealt with this shop for about a year before I decided I would let them take advantage of me no longer. The employee who sold me my car, O'Neal was GREAT and continued to check up on me and I feel he did his job as good as he could working for a company that is not entirely honest and does not practice good business. I signed a tire warranty with them that after so many miles/time + all services with them= an entire set of new tires. I thought this deal was too good to be true but I trusted them and continued to have all my servicing with them despite moving from Hartford to New Haven. Every time I went I would ask if I was in good shape and doing all I needed to do to stay under warranty and they always said YES. Then after about a year when I was less then 100 mils away form the new set of tires I was told that I could not get the warranty because I did not have EVEN WARE on my tires. I was shocked because I was just in less then a month ago for a oil change and tire rotation and they said nothing about not qualify for the tires. I had been cheated and they gave me a free car wash before telling me this information so I knew something was up. DO NOT GO TO THIS DEALERSHIP they will tell you what they have to get your money and business but not honest and straight forward. Don't waste your money. More