Bertera Subaru of Hartford

Excellent Top Quality Experience/ I had a disappointing experience at another dealership. I was received a mailer from Subaru and was reluctant to go in to view other vehicles. I was the owner of a good o experience at another dealership. I was received a mailer from Subaru and was reluctant to go in to view other vehicles. I was the owner of a good operating 2001 Jeep and a 1999 Saab. I had just assisted my niece in her college education. She was the eldest of 11 children and first to graduate . I now had extra money and wanted to get something for myself. I have always been a Jeep girl. My coworker had just purchased a new Outback and she was thrilled. I decided that I wanted a new Jeep Grand Cherokee only and instead of trading in mine I would surprise my sister who has 11 children with my old Jeep. From the moment I called I spoke with Daniel and he was very attentive to what I was looking for.He was very courteous on the phone and I felt encouraged to come in and look at the vehicles available. I must be honest , in the back of my mind I thought it was just another mailer scam to get you in,hype you up on a vehicle, review your situation say sorry "we can't help you". Daniel obliterated all of that with his excellent customer service . He called and confirmed my appointment several times in just days between the setup and actual date. I thought maybe they do care if I come in or not. I arrived at the dealership to immediate smiles , welcomes and peppermint candies. There was no milling around by salespeople and avoidance or trying to to pick out definite buyers like I imagined. Daniel came immediately with the firmest handshake and a friendly smile. He was limping and all but I felt like the only customer in there. I explained my credit was not the best and I haven't had a car payment in 6 years. I want a Jeep and I want it to be worth making a car payment because that is what I want to do with my extra money. Daniel showed me a nice Patriot that they had there. I told him I am stuck on the Grand Cherokee. He got together with Justin. It was wonderful to see the teamwork to make sure I was satisfied. I felt special. I felt like I was paying in cash with an 850 rating. They were awesome. They found the perfect fit for me. I made a deposit and came to see the vehicle a couple days later within an hour of delivery to them. Pam got all the necessary paperwork together. It was wonderful to see them work as a team to "get it done." They knew my name everytime I called or came in. Everyone was pleasant when I called in and I will be referring anyone that I know who needs a new/used vehicle. In conclusion, I took the time to give a full detailed description of my experience because it restored my faith in good "old school" top quality customer service. They listened to my story and made it work. My interest rate may be a little higher but so what! I can give my 2001 Jeep to my sister that is on a fixed income with 11 children and she will feel that it is just as new as my 2009 Jeep. That makes me happy as a big sis! Thanks Daniel Justin and Pam..Thanks Bertera Subaru***** 5 stars More

If you go to Bertera, John Hawkins is the guy you want to work with. He is honest, straightforward, and very knowledgeable. He will break down the features of the vehicle item by item and then give you the b work with. He is honest, straightforward, and very knowledgeable. He will break down the features of the vehicle item by item and then give you the bottom line on what features you really want to have and which ones you might not actually need. You dont have to worry about him playing games with you like you might get at other car dealerships. Great guy. I would work with him again. More

Dan is very friendly And patient guy. Because of him, we had good shopping experience of buying our new subaru. My 7 year old liked him a lot. had good shopping experience of buying our new subaru. My 7 year old liked him a lot. More

I bought an Impreza Sport at Bertera Subaru. I wasn't sure if i wanted the sport or just the regular hatch. Dan was patient and explained the differences to me and never seemed to be pushing me one way o sure if i wanted the sport or just the regular hatch. Dan was patient and explained the differences to me and never seemed to be pushing me one way or another. He made me feel comfortable, answering all of my questions. I would recomend Dan to any friend or family member looking for a car in the future and hope to deal with him for my next car! More

We recently purchased a new Subaru Impreza from Joe Boughton at Bertera Subaru in Hartford.We found the overall atmosphere of the dealership to be professional but friendly at the same time. Joe was ve Boughton at Bertera Subaru in Hartford.We found the overall atmosphere of the dealership to be professional but friendly at the same time. Joe was very knowledgeable and helpful without being pushy. I would definitely recommend him and the dealership to a friend. Also, so far I love the car! More

I went to this dealership 3 months ago to look at a new Subaru, and although they had the exact car that I was looking for in stock and they offered me a great price but I did not purchase it at that time Subaru, and although they had the exact car that I was looking for in stock and they offered me a great price but I did not purchase it at that time because I did not have my financing in order. Having said that when I visited them the first time which was three months ago, I found them to be very friendly and extremely knowledgeable about the product. They did not pressure me to purchase right there and then like the other Subaru dealer I had visited earlier that day. So last week when I was ready to purchase my new Subaru I decided to go to another Hartford area dealer first to check out the inventory and sure enough they did not have many vehicles in stock plus I did not like their tactics trying to push me in to a vehicle I did not want, so I left and went back to Bertera remembering my experience there few months ago. When I got there I noticed the salesperson that I had talked to the first time around and to my surprise he noticed me and remembered my first name(very impressive).He had the exact color I was looking for and offered me the car for $500 less than last time because the incentives had gone up. I did end up purchasing the car and found Bertera to have a no pressure, friendly atmosphere. While I was waiting for them to prepare the paperwork I also overheard other customers admiring their repair shop. I guess I'll find that out first hand when I go back there for service. More

Last year I bought a used Infiniti G35x from Bertera Subaru in Hartford and really had a great experience. Issa, my salesman, was patient with me while I test drove different cars on my own until I chos Subaru in Hartford and really had a great experience. Issa, my salesman, was patient with me while I test drove different cars on my own until I chose which one I wanted. He made the car buying process as fun as it should be. Once I dealt with finance, the process went very smoothly and I was out the door by the afternoon! I'm writing this now because I've been blown away by their service department. They give me friendly reminders of when my car needs to be brought in, and always remember my name, family and small things about me. They really make you feel comfortable and at ease, even though it's a very large dealership. I definitely recommend them to anyone looking for a new car or a place to get their car serviced! More

In my 40 years of buying cars from dealers this has been my worst experience ever, from being told one thing and another happening, very poor communication and not getting back to me (five days now) after r my worst experience ever, from being told one thing and another happening, very poor communication and not getting back to me (five days now) after reporting three big things wrong with the car, not having it out the door ready (no inspection sticker still) delivering it a week after they received their money I could go on and on More

I went to this dealer last weekend and had the best experience. I walked in and was greeted immediately, we started talking and got to business. Unfortunately the salesman I originally started talking experience. I walked in and was greeted immediately, we started talking and got to business. Unfortunately the salesman I originally started talking to got busy and another picked up where he left off. Thankfully this other salesman was just as knowledgeable and knew exactly what I was looking for. I drove home in my new car that night! The entire staff was friendly and they catered to me as well as my kid, so I could focus on the car deal. I would and will recommend this dealer to anyone I meet! Great job and ill be back!!! More

After having some quality issues with my original purchase from Subaru, both Nick and the owner of Bertera went way out of their way and helped to negotiate a new vehicle from Subaru of America. I no purchase from Subaru, both Nick and the owner of Bertera went way out of their way and helped to negotiate a new vehicle from Subaru of America. I not only got a new vehicle that was 100% perfect, I also got put in to a much nicer model of car. I appreciate all that they did for me and when it's time for our next new car we will go see them again. Thanks Bertera! More