Bertera Subaru of Hartford

What made buying this car so pain free was our sales person. He took an extra step to find us a car that fit out needs and price range. It was a Saturday and all of a sudden I saw the dealership was clo person. He took an extra step to find us a car that fit out needs and price range. It was a Saturday and all of a sudden I saw the dealership was closed. Our salesman, Neal never skipped a beat and didn't leave our side until he was sure we understood all the buttons and lights. We thanks him and would recommend him to anyone who needs a car. No pushing, active listening a good humor. This was delightful and we thank him. Bob and Judy Ruggiero Madison CT More

I visited a few other dealerships before Bertera looking for a used car. I could not find a used car I liked; all these other deals let me walk off the lot without offer other suggestions or offering to wor for a used car. I could not find a used car I liked; all these other deals let me walk off the lot without offer other suggestions or offering to work with me on alternate solutions. Bertera didn't have used car I liked either. Ready to leave Dan and his manager dug deeper and inquired as to why I we were unable to make a deal. Hearing my reasons, mostly money and a little bit car style, the Bertera team were sure they could make those hurdles a on-issue. And indeed they did. We found a new 2013 that had all the features I was looking for and mostly within my budget. Though they were very friendly and helpful, I felt like I was there for a very lengthy amount of time and began to get frustrated with paperwork re-dos due to lack of attention to detail. There were also delays in the loan office; the woman seemed "lost" and made simple math errors on the paperwork causing re-dos. Come to find out picking up the car the next day, the loan office still failed to have the proper address on the paperwork. The were corrected and reprinted again. Overall I believe the price was fair, a little on the high side (but that maybe partly my fault, too); like I said, mostly within my budget. We worked with each other. Dan was great. He was friendly, informative and helpful. He wasn't a bad passenger on the test drive either :) Overall, I think this was my best car buying experience. More

A few months ago, we purchased a 2014 Forester at another dealership in CT, which was extremely unpleasant, and listening to a person at Finance was similar to sitting in a pressure cooker, because of which dealership in CT, which was extremely unpleasant, and listening to a person at Finance was similar to sitting in a pressure cooker, because of which we decided to avoid the same dealership when my wife’s car was totaled unexpectedly this time. We, indeed, had a rather pleasant experience at the Bertera Subaru, Hartford. Colby Johnstone, sales representative, was a sweet and knowledgeable, young gentleman, and our buying an XV Creosstrek went through a smooth and relaxed process without going through a major hassle or pressure, which was also orchestrated in a similar way by Chris, the general manager, and Pam at the Finance. The latter two were such wonderful people, and their attitude was professional and courteous. The dealership was quite spacious. Further, Colby took a time to go over the handling of the 2013 XV Crosstrek very thoroughly, even installing my wife’s smart phone to the system of the car. Do we recommend the place to people who are interested in purchasing a Subaru? Absolutely, yes, which is the only succinct way of expressing our whole experience at the Bertera Subaru, Hartford. More

We visited this dealership on Sunday, August 4, 2013. We arrived at 4:50, and asked to see a salesperson. The manager called over a salesperson and made it a point to tell us that they close at 5:00 and th arrived at 4:50, and asked to see a salesperson. The manager called over a salesperson and made it a point to tell us that they close at 5:00 and that they would be closing right at 5:00 because he was taking his wife out to dinner had had to travel an hour to get home. He then proceeded to tell our salesperson to expedite the process of showing us a car. I told the salesperson how shocked I was that the manager said all this, and he said that they do a lot for their customers, but one thing they would not do is stay late for a customer. This is such a contrast to a dealership that we had been to the day before where the sales person said that he had recently stayed until 10:00 even they closed at 8:00 so that he could close a deal and do the paperwork. Needless to say, we will not be returning to this dealership, nor would I recommend to anyone. More

The best experience that I have ever had buying a car (for me or family). Dan was an outstanding salesman. I never felt like I was getting the run around. I would highly recommend him for sales.He is a (for me or family). Dan was an outstanding salesman. I never felt like I was getting the run around. I would highly recommend him for sales.He is a great guy as well. I don't think I would have bought the care from Bertera Subaru if it wasn't for Dan. More

Have to say, Dan was very friendly and right on top of things. Treated us like we were family. He follows up on how we are doing with the vehicle. Answers all my silly queations. I pray he does well in hi things. Treated us like we were family. He follows up on how we are doing with the vehicle. Answers all my silly queations. I pray he does well in his career and that God blesses him in every area of his life. More

I was able to get the trade in and price that I wanted for my car. This was an overall good experience. I have had some issues with regards to my tires for life warranty because I bought my car used. for my car. This was an overall good experience. I have had some issues with regards to my tires for life warranty because I bought my car used. More

Dan was a pleasure to deal with. He is not your typical "used car salesman". He went out of his way to tie up some loose ends that came up at the last minute. He ensured that the vehicle was prepped to h "used car salesman". He went out of his way to tie up some loose ends that came up at the last minute. He ensured that the vehicle was prepped to his standards. When he found some items that were not satisfactory, he made sure that the item was addressed. I would definitely recommend dealing with Dan. More

I came into Bertera searching for the "new car that I've always wanted". Something sporty and reliable. My salesperson Dan was very friendly and knowledgeable about all of the cars and was very thoro I've always wanted". Something sporty and reliable. My salesperson Dan was very friendly and knowledgeable about all of the cars and was very thorough in explaining the benefits of my interest in Imprezas. I test drove a couple during my visit. Although I wound up buying a car that was not a Subaru.... I would come back in the future and ask for Dan if considering one. More

Just bought my second Legacy form this dealership...worked with Issa Daoud both times. Issa treats you like a friend...always looking out for you...very knowledgeable and takes his time w dealership...worked with Issa Daoud both times. Issa treats you like a friend...always looking out for you...very knowledgeable and takes his time with you and explains whats going on every step of the way...no pressure at all...makes you feel comfortable with the process. I would recommend Issa to any friend or family member looking for a car. More