Bertera Dodge Chrysler Jeep Westfield

Worst dealership andrea hawley a sales women. Lies out she teeth and ripped us off around 2700 dollars.mutiple times we asked her about using my husbands dodge number and and she kept telling us that the she teeth and ripped us off around 2700 dollars.mutiple times we asked her about using my husbands dodge number and and she kept telling us that they dont do that anymore, and that if a sales person say they used it they are lieing. We asked her to talk to the sales manager she said she did and that he gave us all the discounts there were. We then faxed them the paper work, called left messages, and called the owner and left a message, and they dragged it out until it was to late. More

Purchased a “certified used” car in feb 2020. When I went to get it inspected it didn’t pass because the DLC plug was missing. When I contacted the dealer I was strung along for a week before I got a “too ba to get it inspected it didn’t pass because the DLC plug was missing. When I contacted the dealer I was strung along for a week before I got a “too bad, this was over a year ago and it was probably something that happened when you got an oil change.” The lack of concern and disrespect for a customer was the worst customer service I have ever received. More

After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership. and Dave Flag for coming through with the repairs. I would recommend this service department and dealership. More

I purchased a 2019 Jeep compass here at this dealership. Within 14000 miles the front tires were worn down to the belts. I went into the dealership to see what they could do and they told me to buy two new Within 14000 miles the front tires were worn down to the belts. I went into the dealership to see what they could do and they told me to buy two new tires and get an alignment. The car was supposed to be aligned from the factory. They offered no support and told me to contact the tire manufacturer. I will never buy a car from this dealership again terrible service. More

Love the car but would NVER buy from this dealer again! This dealer comes across as a respectful and honest dealer but once you sign the papers is when the true colors shine. I got the car delivered to me a This dealer comes across as a respectful and honest dealer but once you sign the papers is when the true colors shine. I got the car delivered to me and once I hit the road for a mere 5 minutes it overheated and had to be towed to the nearest dealership. They did pay for repairs but I had to get reimbursed for a rental car and its been two weeks and no refund check received. Finally after three calls I get told they mail checks at the end of the month. We shall see if I receive it in a couple days. The salesman has called me and when I return calls with negative remarks I get no calls back. I wouldn't recommend this dealership to anyone! I am just happy that I love the Jeep I purchased but will never go back to Bertera and urge you to research reviews before using this dealer. Almost every review you read will have a negative aspect of the ordeal people have gone through! More

Go to the Right Bertera I am a female senior citizen who had a horrible experience at the Bertera dealership in West Springfield. After leaving in tears I was sure that I wou I am a female senior citizen who had a horrible experience at the Bertera dealership in West Springfield. After leaving in tears I was sure that I would never purchase another Jeep product. Giving in to one more chance I went to the Jeep dealership in Westfield. I informed the salesman of my past experience and he was absolutely wonderful. He spent time showing me vehicles and giving explanations to all my questions. I now have a beautiful new Jeep Renegade. More

Turn around and go somewhere else!!! This place is so unprofessional and nasty!!! Trust me do not go to this dealership!! They did not put the cargo net in my jeep and when we called a This place is so unprofessional and nasty!!! Trust me do not go to this dealership!! They did not put the cargo net in my jeep and when we called and mentioned it they basically called me a liar and said it was there. Why would I spend my time to call them if I had the net. Losers. Worst mistake I made dealing with these low lives!! More

Will not recommend Great salesman, THEN- proper paperwork not done at sale, 4 trips to service dept to fix front end, had to fight for service receipts, 6 months later n Great salesman, THEN- proper paperwork not done at sale, 4 trips to service dept to fix front end, had to fight for service receipts, 6 months later néed new tires on a "certified" used car. Would not recommend this dealership to my worst enemy More

Thank You Josh, for your help, and Understanding.. I explained to Josh, about the safety of my vehicle, and what my needs are... I drive distances,, and want to make sure, I am safe, every where... He I explained to Josh, about the safety of my vehicle, and what my needs are... I drive distances,, and want to make sure, I am safe, every where... He listens... and has the patience of a Saint, ,,, he handles, customers, with not only with complete honesty, but with Kindness... Bertera is very fortunate to have someone like him working there, and this is why people come back to your service... Thank You Josh More