Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
495 Reviews of Bertera Chrysler Jeep Dodge Ram
May 12, 2011
Very professional. I was impressed with everything about this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit man this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit manager to help close the deal and I was able to walk out of there feeling very good about the whole experience. More
by claytonh
Employees Worked With
Igor Palgi
May 12, 2011
I want to say thank you to Lisa at bertera for helping me with my Jeep. I came in for an oil change right before a long road trip home. The service department was completely booked for the day but Lisa wen with my Jeep. I came in for an oil change right before a long road trip home. The service department was completely booked for the day but Lisa went out of her way to get me in and out and on the road. Thanks again. I will be back next fall! More
by jeepnut4life
Employees Worked With
Lisa
May 09, 2011
We were nervous when we came in to Bertera. We have had several bad experinces with dealers saying they could help us finance a car only to be told they can not help us or that we need to buy car that won several bad experinces with dealers saying they could help us finance a car only to be told they can not help us or that we need to buy car that won't fit our family. Our salesperson, Chris helped us find a van that worked for us and the finance department helped us find a loan. The waiting was hard but in the end everything was better than we could have hoped. Thank you for helping us get back on our feet! More
by RoxSox7
Employees Worked With
Chris
March 24, 2011
Dave French goes beyond for customers. Great guy to work with. Puts my mind at ease. Glad that Dave is there to help me when I have questions or concerns about my vehicle. I trust Dave's opinion and knowl with. Puts my mind at ease. Glad that Dave is there to help me when I have questions or concerns about my vehicle. I trust Dave's opinion and knowledge of a vehicle. Every dealership should have a Dave French!! More
by mkosior
Employees Worked With
Dave French
March 18, 2011
i had igor as my sales person and i am glad that i dealt with him. he gave 110% and went out of his way to accomodate my every need. he is certainly an asset to your dealership, he could not do enough for m with him. he gave 110% and went out of his way to accomodate my every need. he is certainly an asset to your dealership, he could not do enough for me. it was a pleasure doing business with him. thank you, gail and pete brittain More
by gail brittain
Employees Worked With
igor palgi
March 07, 2011
I cant say enough about my recent purchase of my 2008 jeep wrangler,Kevin from internet sales got my in there and Igor closed the deal.I told Igor what I was looking for and what my terms were and he mea jeep wrangler,Kevin from internet sales got my in there and Igor closed the deal.I told Igor what I was looking for and what my terms were and he meant then all. I kept saying to my husband that this went to smooth but it did and it was great I love my jeep. More
by roxieskull
Employees Worked With
kevin-internet-Igor was my salesman
February 23, 2011
Marlon was very friendly and helpful. He got me into the car I wanted and helped negotiate the price to fit into my budget. I visited the on Saturday and did not see anything I liked. Marlon called me the f car I wanted and helped negotiate the price to fit into my budget. I visited the on Saturday and did not see anything I liked. Marlon called me the following day and assisted me in finding a car that I really liked which was the Lexus es 330. I would come to him again the future for anothet car. I am very pleased with my car and the service recieved. Thanks! More
by cashlyn143
Employees Worked With
Marlon Crenshaw
February 22, 2011
Visited Bertera with little to no hope of purchasing a new vehicle but wanted to give it a try. I had only owned my vehicle for approx. 7 months and hated it and wanted a Jeep. I arrived and was immedia new vehicle but wanted to give it a try. I had only owned my vehicle for approx. 7 months and hated it and wanted a Jeep. I arrived and was immediately greeted by a salesman, I told him of my situation as I told the General Mgr the previous day on the telephone, he said he would do his best and he thought that they could make it work. Took a Jeep Liberty for a test drive and loved it, the whole team worked to make the numbers work for me all afternoon. Even though I was sceptical and kept telling them that they could give up they wouldn't and kept my spirits up. I ended up with the Jeep Liberty and couldn't be happier, great team of people!!!! Haven't stopped talking about them yet. Would recommend them over any dealership I have ever been to. Thanks again for everything, and I will be sending business down your way!! Pam Hall More
by Pam Hall
Employees Worked With
Chris Bousque, Cynthia
February 17, 2011
Upon the first visit, we were treated well because they were trying to sell us a car. We wer greeted right away and asked what we were looking for. We met with the salesman, the manager, the finance perso were trying to sell us a car. We wer greeted right away and asked what we were looking for. We met with the salesman, the manager, the finance person and a few others. The manager steered us right to an acceptable car for our needs which was very good because it helped us to make a choice right away. Once we said yes to the deal things went downhill. It took forever to get the paperwork done and we were late for a meeting. The next day we were to return with a check but I was never given the piece of paper with the amount to bring. I had to return to the dealership to get the paper work so that I could go to the bank. I might as well have been invisable. We stood there for at least 15 minutes with sales people walking past and not a one acknowledged us. After 15 minutes, I asked if someone could help us (our sales person was off for the day as were the others we saw the day before.) They steered us to the finance person who gave us the right amount to get from the bank. After going to the bank, we returned and it was the same thing. Employees would just walk past. This time I did not wait but found someone right away to take my check. It then took another hour and a half to get the needed paperwork to go the the registry. These visits took over 4 hours which was much to long. The next day we had to go to the registry to get plates and return to get our car. Our sales person was back and pleasant and things did not take nearly as long. Customers should be greeted right away no matter what. If I had not already bought the car, I would have left the 2nd day and gone elsewhere. Look at Verizon, you walk in the door and someone greets you and asked what you need. He then puts your name on a list and steers you in the right direction. Standing there for a over 15 minutes, someone should have greeted us and asked what we needed. This whole procedure took much to long with standing around time. I would say we were waiting here or there for more than half of our time at the dealership. I have no complaints with Danny our sales man or the manager that we spoke to. It is just the waiting around. There is a place in Florida (Lazy Days) where we have bought a few campers. You walk in the door and you are made to feel that you are important. Every employee that walks within 3 feet of you makes eye contact and says, "Welcome to Lazy days, we appreciate your business". This is why people go back there. This is why they have 100 salespeople working the floor. Everyone is made to feel that their business is important. More
by hypnodog
Employees Worked With
4
February 12, 2011
dave gave us exceptional service. i work in retail and for someone to be as comunicative and understanding as him, it makes difficult situations much easier to accept. i feel the service was the best i h for someone to be as comunicative and understanding as him, it makes difficult situations much easier to accept. i feel the service was the best i have been given but with the length of time it took it was unfortunate that we had to pay for 2/3 of the rental. my vehicle runs very nice and dave did go above and beyond to make it so painless for us. we were with out our vehicle for 3 weeks. he made us feel like it was less time. like i said the only dissappointment was who would cover the rental and for how long. the comprehensive warranty only covered 5 days and the parts person covered 2 days. i felt because of the weather conditions and the length of time it took to get the part we needed that i should not have had to pay for 14 out of the 21 days. but i appreciate the level of customer service we received was outstanding. More
by emandb1999
Employees Worked With
Dave french
